“I very much appreciate the convenience of Brightside, but am afraid to say that the "user friendly"-ness of the site/app could be more improved. Signing up for the services give you a false sense of security that you are being taken carre of, but the status quo is to put you on a cash payment plan. I inputed my insurance, and was led to believe that I would be covered, but it wasn't until much later that I realized that I didn't opted into a insurance covered plan, because i missed some secret option, and have been paying cash for my treatments.
I did reach out to Customer Service to ask for assistance in swapping my plan, because it is not very obvious under my profile details, but I am sure the team behind Brightside willl be more than willing to guide me through this hiccup.”
“I'm very happy with my treatment here. Y'all help me so much with my depression and I feel a better than I have. Thank u so much for caring it means a lot”
“I believe Brightside is a tremendous asset for our mental health care. I reached out via email on day one and on the third day I had appointments with a therapist and a Psychiatric Provider. Both are knowledgeable in their field. I felt relieved. So in less than 4 days I was on therapy and on medication. Their app, both on the computer and my cellphone is easy to use, user friendly=) Thank you”
“I really do enjoy Brightside. It’s easy to use, the people I have are great and are excellent on explaining what issues I may have and solutions/coping mechanisms to deal with them and I do find the lessons entertaining and helpful.”
“I am happy with both my care providers and love the apps reminders and processing through things. Never having done therapy, if I knew about Brightside sooner I would have signed up before.”
“Brightside made it so easy to get the medicine I needed. The app is super easy to easy to use and my provider always responds so fast. I’ve already recommended it to my friends!”
“I don’t care for the Psychology, but I do like my Psychiatrist. I feel Psychology is not the best over a video conference personally, and I don’t want to try another person. The Psychology feels like all I get out of it is by completing from the virtual lessons and don’t get any real help during the video chat. The medical records don’t even show some of the things the Psychologist said that are pretty crucial in my opinion. It’s not worth letting Brightside charge $475 per appointment to my insurance company. I also kind of don’t feel a 15 minute appointment for Psychiatrist shouldn’t be paid that same amount either but she’s helping me better than I thought actually. I’m just thankful my insurance covers everything, otherwise I wouldn’t use Brightside. Truthfully I wouldn’t even recommend this company to anyone who’s got serious mental illness(es). It seems like you can only help the minor problematic patients. And don’t even get me started on your customer service. They might be friendly but they lied over speakerphone to me and my primary care physician and then tried to resist giving me my medical records, even after doing the ROI form and requesting full psychology notes. You guys are poor at best.”
“It's great it's been really helpful to get medicine and a therapist from home. Also love the lessons they really help teach me what the problem is and help me think more positive.”
