“I've had a pretty great experience with my appointed doctor, but I'm a difficult case I guess. Finding a medication that works for me has been a rough road.”
“Only getting one therapy session sucks and its too expensive. I will not be able to continue for long because of cost. I like how it keeps up with your progress.”
“Brightside has gotten me the medication that I needed during a time when it was difficult to go to a physical office. Overall, I feel the process is very impersonal, and I feel no real connection to my doctor, but the medication has helped.”
“I haven’t gotten very much contact from the doctor. I’m send follow up screenings from Brightside, which is helpful for me to determine if the medication is working, but the doctor has not contacted me or followed up about the results of the screenings.”
“The therapy portion of bright side isn’t very helpful, we never even meet face to face last month. I will not be continuing. I am happy with the medication I am now on.”
“Overall Brightside is pretty good, I just find the price to be too much considering I just use Brightside for the medication and do not use their other services. It would be a lot easier for me if it wasn’t as expensive or if I could just pay for my medicine and appointments since I don’t use anything that Brightside offers.”
“I really wish video therapy sessions were available, that would raise my evaluation to a 4 or 5 star. Messaging is not enough for me--very inconsistent timing when i receive advice, and it's tons of effort to type out how i feel every time. i can barely scratch the surface with the amount of time and energy it takes to send a single message. I'd prefer to talk over video or phone.
The psychiatry portion has been very easy, however--I was able to be met with right away and so far the medication is working fairly well. I wish it were that easy everywhere!”
“This service is great but incredibly expensive. If I were having such a terribly hard time finding an available psychiatrist due to Covid restrictions, I would cancel. Grateful for what y’all do, but I feel taken advantage of financially.”
“Love my doctor & have gained a lot of traction from her help & my interactions with her. I also signed up for the therapy as well & was under the impression I was paying for some form of talk teletherapy. Ive learned I’m paying an astronomical amount of money to fill out questionnaires & watch videos for the therapy portion. Seems very expensive for that portion & I will be downgrading my plan as a result.”
“My doctor takes longer than any conventional doctor I’ve ever had to reply. I like him lots—don’t get me wrong—it’s just not like how you guys advertise it’s going to be.”
“I like the convenience and accessibility of Brightside. I have just started my journey and know I have several
miles to walk before I can make a thorough decision on how it is improving my mental health BUT I do think it is starting to improve it even if just slightly.”
“Overall, I'm disappointed in Brightside. On the one hand, I think the Medication segment is AWESOME. I think whatever formula is working in the background to prescribe the right medication is the secret sauce. Since meeting with my doctor and swapping medications, I am feeling better. That's a big plus.
The downside is the Therapy. I never felt that my therapist connected with my personal issues. Every time we started talking, we would get into a groove and it would be great. Then the next time we would speak, it was as though we were meeting for the first time again, and that became really frustrating.
So my feelings on Brightside are twofold. On the one hand, I'm feeling better, which is a huge relief. On the other hand, I feel like I blew almost $300 on really ineffective therapy. That's...a disappointment.”
