“The therapy portion of bright side isn’t very helpful, we never even meet face to face last month. I will not be continuing. I am happy with the medication I am now on.”
“Overall Brightside is pretty good, I just find the price to be too much considering I just use Brightside for the medication and do not use their other services. It would be a lot easier for me if it wasn’t as expensive or if I could just pay for my medicine and appointments since I don’t use anything that Brightside offers.”
“I really wish video therapy sessions were available, that would raise my evaluation to a 4 or 5 star. Messaging is not enough for me--very inconsistent timing when i receive advice, and it's tons of effort to type out how i feel every time. i can barely scratch the surface with the amount of time and energy it takes to send a single message. I'd prefer to talk over video or phone.
The psychiatry portion has been very easy, however--I was able to be met with right away and so far the medication is working fairly well. I wish it were that easy everywhere!”
“This service is great but incredibly expensive. If I were having such a terribly hard time finding an available psychiatrist due to Covid restrictions, I would cancel. Grateful for what y’all do, but I feel taken advantage of financially.”
“Love my doctor & have gained a lot of traction from her help & my interactions with her. I also signed up for the therapy as well & was under the impression I was paying for some form of talk teletherapy. Ive learned I’m paying an astronomical amount of money to fill out questionnaires & watch videos for the therapy portion. Seems very expensive for that portion & I will be downgrading my plan as a result.”
“My doctor takes longer than any conventional doctor I’ve ever had to reply. I like him lots—don’t get me wrong—it’s just not like how you guys advertise it’s going to be.”
“I like the convenience and accessibility of Brightside. I have just started my journey and know I have several
miles to walk before I can make a thorough decision on how it is improving my mental health BUT I do think it is starting to improve it even if just slightly.”
“Overall, I'm disappointed in Brightside. On the one hand, I think the Medication segment is AWESOME. I think whatever formula is working in the background to prescribe the right medication is the secret sauce. Since meeting with my doctor and swapping medications, I am feeling better. That's a big plus.
The downside is the Therapy. I never felt that my therapist connected with my personal issues. Every time we started talking, we would get into a groove and it would be great. Then the next time we would speak, it was as though we were meeting for the first time again, and that became really frustrating.
So my feelings on Brightside are twofold. On the one hand, I'm feeling better, which is a huge relief. On the other hand, I feel like I blew almost $300 on really ineffective therapy. That's...a disappointment.”
“Being able to talk to a doctor to get a prescription for my mental health is/amazing. I feel like the doctor I have been assigned has been very responsive with her replies/information/feedback.
The therapy-side, I ended up cancelling on. It really just felt like an online workbook, with a cheerleader on the sideline, encouraging me to fill it out. When I had questions about the assignment, I wasn't given a response that actually answered my question or challenged me to think about it in a different way. The service just didn't hit home for me.”
“I have benefitted from the service and my depression is improving, however I was surprised when I would check in and wouldn’t hear anything back, even when I was reporting side effects. I needed to message my doctor specifically asking a question in order to hear anything from him. I was expecting more proactive, or at least reactive, outreach, even if it were just “I got your check-in and looks good, anything you want to talk about?”. As it stands today, I feel like recording my status is purely for my own benefit and feels like it all goes into a black hole, which leaves me questioning the value of the service.”
