“I enjoy how efficient it is to get medication but I don’t receive any other benefits from having this service and I don’t think the price is worth the “treatment””
“i think there should be some kind of discount if im not even getting to speak to the doctor once a month. i make minimum wage and i’m just trying to do what i can afford to take care of my mental health but $100 plus $15 for meds when i don’t even get to talk to a dr i just fill out a 2 second survey is kinda pricey. i just started using this service last month and i spoke to the doctor one time and she was very nice and helpful but it seems kind of unfair to pay the same amount whether i speak to her or not. $115 for a prescription refill :(”
“I’m not sure why there’s a monthly fee when the doctor hasn’t been seen again or there’s not an appointment scheduled. You then charge separately for the medication itself so seems a bit silly to be paying for doctor access and it not being used. I haven’t heard from my doctor since the initial video call.”
“It's kind of expensive per month just to pay $10 for the meds. I feel like I'm paying for the ability to pay someone else. American healthcare is jacked.”
“I don’t think the therapy portion is working for me, it’s too much emotional reflection and not enough processing and help getting through bad spots. There’s PTSD and experiences with my parents I signed up for brightside to get help with, and so far everything has been about processing feelings and how I interpret myself. I’m trying to stick with it, but I wish it was clearer that this was just for self help not getting help from outside factors.”
“Still in the wait and see mode.
The assigned MD seemed to have some difficulty with the company software, when prescribing medication.
On the positive side, the response to customer service questions has been very fast.”
“Brightside works, but the $95/month member fee on top of the medication fee is extremely expensive for next to no interaction with a provider. Even switching to Medication Maintenance ($45/mo) would be very overpriced for the service I'm receiving.”
“I love my medical doctor, but I couldn’t even get an appt with my therapist until June 10th when I started the program in April! So, I didn’t get my 1 therapy session per month until June! Now they’ve indicated I can have 4 sessions a month, but I also got a notice that my therapist is changing. I hope I don’t have to wait another couple months to start all over again with a new therapist.”
“It will be easier to me to have app where I could chat with my therapist as my personal email is full with junk email and is hard to keep track when I get a response.”
“Bright side is a quick and efficient alternative to traditional in person psychiatry visits. My doctor is very responsive. It would be great if the financial obligation changed after routine medication is set up and determined effective rather than having to continue to pay the monthly fee and not having actual medical televisits.”
