“I am extremely happy with Brightside. My therapist is absolutely amazing. I think she is helping me more than any therapist I've used previously, and I've seen like six of them over the years! I'm so glad there is a virtual therapy service that accepts my insurance.”
“didn't like psychiatrist who met with me 1 time, she was dismissive of me and didn't listen carefully or care about any medications other than the psych meds. haven't been able to figure out how to schedule with a different psychiatrist. only 1 therapist is available for scheduling and they wouldn't be a good fit for me.”
“I am so extremely happy that I have found BRIGHTSIDE! The doctors are amazing and so very helpful and available! The website/portal is very easy to use. The resources and lessons are all so helpful! Thank you”
“Brandie Smalley has helped me tremendously with my anxiety and for that I am so grateful. However communication is very poor. If I leave a message I do not get a response in a reasonable amount of time. Also, when I try to make an appointment for a follow up there are only 2 options to choose from as to why I am requesting a follow up appointment and both indicate that I am having an issue with my medication. There should be a third option to choose that states that I am not having any problem I just need a follow up appointment. Please change this! It’s so confusing!”
“very impersonal- like getting treated by a robot who doesn’t actually care about you and your issues. probably won’t use and recommend to a friend. will seek out a care that involves a human.”
“Very Poor. The app was broken for me all month and it was impossible to contact my provider. When an issue with my prescription refill came up, it took 2 days for support to just say ok now you can access your provider messaging and then the provider just said to make an appointment next week. My prescription ran out today and this is beyond awful that I would have to wait a week to get more meds. This has been an awful experience and I am not going back”
“Provider is great. Concept is great as well, and I was able to get meds very quickly. However, website/app and support needs a LOT of work.
1) My provider wants to do a "review" with me, but neither of us know how to schedule it. The only option is to request a *medication* review, which is not correct, nor do I want that on my medical record. There is no way to schedule with her...no calendar page to pick a date/time, no way to look at her calendar to find out when to schedule, etc
2) I emailed support 5 business days ago and still haven't heard anything.
3) There is a "review requested" in my "Home" page, but it's not a link, nor does it provide any sort of scheduling options.
4) I get notifications from you guys to "check-in" at 8am on a Saturday, through email and sms. It's woken me up twice now on a Saturday, and obviously no one is working then, and there is no way to change the notification times.”
“I have been very happy with Brightside. I struggled to find a provider in my area that could see me quickly and with Brightside I had an appt the next day. The email prompts and follow up gently letting me know next steps and what to expect helped ease the initial anxiety of reaching out and getting help. Only thing I would change is I with they accepted a wider range of insurance plans.”
“I like the platform and convenience Brightside provides. It’s been really helpful for my spouse so I jumped at the opportunity to join.
I had limits options choosing my therapist and psychiatrist but was able to choose from the given list. I met with a therapist and had a good experience but didn’t feel the connection I would need to feel comfortable moving forward.
The app does not have options to change therapist in app. You have to email support outside the app. The support was responsive and kind. I think it would improve customer experience to be able to handle this in the app.
Looking forward to continuing using your platform.”
