“Brightside and the psychiatrist I am seeing has put me on a medication that is slowly building me up and making me get out of the deep depression I was in. I am still in a depression and a lot of anxiety, but I feel it slowly lifting. Thank you so much for your help.”
“The care providers are excellent. The scheduling platform and response to questions on how to schedule is bad. For example, my psychiatric NP says, "See you in four weeks Amy," but it is impossible to schedule 1 mo in advance. This is unacceptable, especially as I NEED continuously refills on my medications. Email preferences also very hard to update. I took me 3 weeks to get my email preferences straightened out with admin. Nicole and Amit need to improve.”
“Doctor is well versed in antidepressants which was a requirement for me.
I still think follow-ups should be at least 40 minutes. 15 minutes is untenable. If I were to join a different service it would be because of the 15 minute appointments.
What would I do in a situation where I had a series of issues that don't fit the alloted minutes?
I think because of the brevity of these meetings my doctor hasn't had time to know me as a person. Surely follow-ups should be there to reinforce trust not just manage drugs.
Personally, in general the service itself is excellent for my lifestyle”
“So far I love my therapist, he has been so helpful and I always feel so much better after our sessions. The app is easy to use and navigate. Overall, love the whole process of Brightside. Much better than other mental health/therapy apps I’ve tried to use in the past.”
“My therapist was fired in the middle of us making progress. The one automatically assigned doesn’t have compatible hours . I just need a new therapist or cancel my therapy membership only.”
“I felt hopeless and alone couldn't sleep, eat or focus on anything. I gave Brightside a a call Best call I ever made. They are knowledgeable and work with you one on one giving you tools along with exercises and lessons to help you find yourself. I'm so grateful for them”
“Brightside offers me regular, immediate, on-target help with my depression and anxiety. My therapist increased dosages of two drugs so I could go back to sleep and generally sleep through the night. I have been very pleased with my treatment to date.”
“I was relieved to find a good psychiatrist, the check ins are admittedly encouraging even though eating the depression on a number line is a little funny. Overall good experience. It would be nice if I could find more payment options because I’ve been making frequent appointments to try new medication, and it’s more expensive because of that.”
“Honestly, the care I have gotten from my provider has been okay, but all the glitchy insurance issues and emails are super stressful and are making me want to transfer my care.”
“Only offered me one therapist to choose from at a time, the first I did not like and the second is so hard to schedule with. Waiting for my first appt. Hopefully we hit it off and it was worth the wait”
