“I’m not sure why there’s a monthly fee when the doctor hasn’t been seen again or there’s not an appointment scheduled. You then charge separately for the medication itself so seems a bit silly to be paying for doctor access and it not being used. I haven’t heard from my doctor since the initial video call.”
“my provider is helpful and responsive in trying to find the right medication for me. Delivery is quick and discreet. I feel like someone is looking after me.”
“My experience has been very good with bright side, response time is fantastic and I’m doing a lot better. My only complaint is that I my stored people never works and I always need to reset it”
“I am loving Brightside. I was really cautious about taking anti-anxiety medication and I feel like the most authentic version of myself is now about to surface. The care from my Doctor and the consistent check in makes me feel really supported. I highly recommend. I also love that I didn't have to go into a doctor's office!”
“So far all my questions have been answered and when I need new medication I new medication I talk with my doctor and she gets it to me and everything has been good thank you”
“The entire process for me has been a delight. From my zoom meeting appointment to my weekly check ins. Everything is quick and easy. The best part, I can do all that from the comfort of my room. Prescription delivery is spot on. I’ve recommended Brightside to so many people in my life!”
“I understand that at this point I am really only paying for a doctor to write a prescription. Honestly, I find it odd that a treatment for an emotional condition is boiled down to a handful of questions and given a 'score'. I have not been overly impressed with the thoroughness of my treatment, again, even if it is really only paying for someone who has the ability to prescribe. My interactions with my doctor have been brief and scripted. I do not feel like there has been any real depth to anything we've discussed.
Today I took a follow up assessment after a month of treatment, and now my score states that I am within normal limits for both depression and anxiety. I do not feel that this is even remotely correct. The questions that are asked seem to heavily focus on your more traditional depression symptoms, like sadness. While sadness is most certainly a key indicator of depression, the underlying mechanics of depression are based on lack, such as lack of happiness, lack of motivation, lack of peace. Sadness is a symptom of depression, not depression itself. The questions I saw today did not seem to account for this at all and appear to be geared towards someone who has little to no understanding of what makes depression tick. I may be severely depressed, but not ever describe myself as being sad or lonely. At the same time, I may suffer from extreme anxiety, but never describe it as worry. I have endured a lifetime of struggle at the hands of both depression and anxiety, and only recently have decided to seek medical treatment. This decision was largely made due to the fact that regardless of how much effort I put into positive tools and relationship, there was an underlying medical issue that CBT would never be able to fully correct.
I'll sum this up by saying this. Not everyone that seeks treatment for depression and anxiety is going to fit the cookie-cutter profile that seems to be catered to here. You need to put more effort into questions and care, so that they truly dig into what is happening in your patients lives and mind. I plan to continue treatment for now, but I have written a similar statement to my prescribing doctor in the hopes that they will take my treatment and symptoms more seriously.”
“It's kind of expensive per month just to pay $10 for the meds. I feel like I'm paying for the ability to pay someone else. American healthcare is jacked.”
