“The interface is intuitive and easy to use. My doctor is compassionate and very, helpfully informative. My prescription arrive on time. I will, and already have, recommend Brightside to loved ones.”
“I really like my doctor, Dr. Gupta. She has a lovely disposition and seems genuinely interested in my recovery. I have not had great results with with my medication plan so far, which is why I docked one star.”
“As a person who has used other online services I find brightside amazing and easy to use. I really like my Dr and the way you check in and can message them at anytime.”
“So easy to use, one hesitation before was monthly visits to the doctor and taking that time off work! This makes getting care actually work with a busy schedule!”
“I think it's great but I wish the desktop website was easier to use. I understand it's made for mobile phones, but if that's the case, then is there an app coming? I would love to know that. It would make the lessons more accessible for me.
Also, I wish there were transcripts of the lessons I could read along with the audio. Depression and trauma causes brain damage, and audio processing can get funky from that. It's hard to focus on the lesson at hand sometimes. I would like to see that happen. I also think that would be more inclusive to people who are hard of hearing or deaf.
The therapist and psychiatrist I work with on here are great and down to earth. I've had a better experience with Brightside in just a few months than I did with years of in person therapy and doctors visits.”
“I did not like that the combined courses ended so quickly. Not enough to fill the 12 weeks of therapy.
I did not like that my therapist and doctor did not engage with me regularly.
I did not like that checkup questions were so general and broad.”
“I really wish video therapy sessions were available, that would raise my evaluation to a 4 or 5 star. Messaging is not enough for me--very inconsistent timing when i receive advice, and it's tons of effort to type out how i feel every time. i can barely scratch the surface with the amount of time and energy it takes to send a single message. I'd prefer to talk over video or phone.
The psychiatry portion has been very easy, however--I was able to be met with right away and so far the medication is working fairly well. I wish it were that easy everywhere!”
“I have enjoyed having easily accessible mental health care. You have made it so that I didn’t have to jump through the hoops of dealing with medical insurance.
Thank you !!”
“I’m thankful to have brightside available to me. I was really struggling and I was able to get an appointment within a couple of days... my provider has been helpful and really available to me. I’m hopeful for the future.”
“The service is simple. If you're looking for a very personal approach this really isn't for you. It's also on the pricier side of things. But if you're looking for help and not sure where to start Brightside has been amazing.”
“Get service is good, my Doctor is good but I was disappointed that a “Black Lives Matter” sticker came with my last shipment. I would suggest you keep politics out of your business model.”
“I love the privacy and quickness of response. In the middle of a pandemic, I also prefer to not be in medical facilities, so I am grateful I can tend to these issues from home.”
