“My provider and the app are fantastic. The reason not 5 stars is because the doctor has 72 hours to get back to you. They should respond within 36 hours especially when starting on new psych meds.”
“I am very aggravated that my therapy session didn't occur because when I pushed join now it kept bringing me back to the Brightside homepage. I certainly hope I'm not charged because I'm ready. You had time to write this email but not respond to me asking for help!”
“I like that Brightside accepts my insurance and my experience has been mostly positive, however, I have been prompted to meet with my specialist randomly/when it's not deemed necessary, by them. For example, recently this happened less than a week after we'd had an appointment. This wouldn't be a problem if I didn't have a high co-pay, but I do and my anxiety and depression are mostly under control with medication. I don't mind meeting when it's important/if my provider would like to meet with me, but there's something that's going on with this system that is prompting it unnecessarily.”
“App is fine, meeting with the provider first time was great however communication via messaging was slow and I still have not gotten answers to questions that I have previously asked. Also a little confusing when billing said $95 a month but I’m getting billed more than that in a claim.”
“I would love to see more open availability from therapists and doctors. Sometimes if an appointment needs to be rescheduled by either party it takes yet another 2 weeks to get an appointment resulting in long gaps in between visits.”
