“I wish you would change the video call format to zoom. The one on the app is not super user friendly and I want to be able to use my computer and take the call on full screen”
“My wife told me she was be charged automatic on her credit card an we haven’t scheduled appointment lately would you please check that for me thank you”
“I am working with a therapist outside of Brightside. It often times feels like my psychiatrist that I working with through Brightside doesn't often care for my needs based off of my therapist's recommendations.”
“I was matched with a practitioner who is fantastic. She gets me and gives great advice.
The billing is still a bit of a mystery but the app is great otherwise.”
“My Therapist and Psychiatrist are great! I appreciate the follow ups from Brightside to stay connected with the patients. The feeling that someone is checking in with me makes me feel I will get better. Thank you!”
“I like being able to message my therapist whenever I need and feel heard and get feedback. I do wish the appointment times were more abundant, however.”
“I have no complaints about the service. My therapist and others have done a phenomenal job. But I don't think I see a difference in how I feel compared to the beginning.”
“I appreciate the accessibility that brightside makes therapy for people. I just wish more therapists and time slots were available. Because a lot of them are during normal 9-5 hours when i’m working”
“I love bightside. It's convenient to my schedule and it takes my insurance which helps with financial comfort. The only disappointing thing was I was not informed that my therapist was no longer gonna be with the company. I had my visit with her and was sent an email the next day saying she was no longer with brightside and I'd have to find someone new. That is very jarring since I've built a relationship with her so I have not set up a therapy appointment since because I'm not ready to start over again”
