“I very much appreciate the convenience of Brightside, but am afraid to say that the "user friendly"-ness of the site/app could be more improved. Signing up for the services give you a false sense of security that you are being taken carre of, but the status quo is to put you on a cash payment plan. I inputed my insurance, and was led to believe that I would be covered, but it wasn't until much later that I realized that I didn't opted into a insurance covered plan, because i missed some secret option, and have been paying cash for my treatments.
I did reach out to Customer Service to ask for assistance in swapping my plan, because it is not very obvious under my profile details, but I am sure the team behind Brightside willl be more than willing to guide me through this hiccup.”
“I really do enjoy Brightside. It’s easy to use, the people I have are great and are excellent on explaining what issues I may have and solutions/coping mechanisms to deal with them and I do find the lessons entertaining and helpful.”
“I like that you can get into the program easily. When you’re feeling lost, nothing is worse than having a difficult time getting help. My first therapist did something that put me off, but it was very easy to change to a new one. They check in with you periodically and there are a lot of available time slots for therapy. The audio and video quality has been great so far. Overall, I think it’s a good program.”
“Thanks for being there I’m feeling much better I went from not sleeping to sleeping to much I guess I was just tired but time will tell. Thanks again”
“I didn't know that Brightside doesn't use talk therapy and that's what I need. Unfortunately this isn't working for me which I hate saying because I really like my therapist Brian. He's the reason I'm giving 4 of 5 stars and not less”
“The app is really nice and I like the check ins- I wish there was a spot at the end to write anything of concern or feedback
My psychiatrist is nice but not really personable, feels she rattles off a script and moves onto the next”
