“I very much appreciate the convenience of Brightside, but am afraid to say that the "user friendly"-ness of the site/app could be more improved. Signing up for the services give you a false sense of security that you are being taken carre of, but the status quo is to put you on a cash payment plan. I inputed my insurance, and was led to believe that I would be covered, but it wasn't until much later that I realized that I didn't opted into a insurance covered plan, because i missed some secret option, and have been paying cash for my treatments.
I did reach out to Customer Service to ask for assistance in swapping my plan, because it is not very obvious under my profile details, but I am sure the team behind Brightside willl be more than willing to guide me through this hiccup.”
“I really do enjoy Brightside. It’s easy to use, the people I have are great and are excellent on explaining what issues I may have and solutions/coping mechanisms to deal with them and I do find the lessons entertaining and helpful.”
“I like that you can get into the program easily. When you’re feeling lost, nothing is worse than having a difficult time getting help. My first therapist did something that put me off, but it was very easy to change to a new one. They check in with you periodically and there are a lot of available time slots for therapy. The audio and video quality has been great so far. Overall, I think it’s a good program.”
“Thanks for being there I’m feeling much better I went from not sleeping to sleeping to much I guess I was just tired but time will tell. Thanks again”
“I didn't know that Brightside doesn't use talk therapy and that's what I need. Unfortunately this isn't working for me which I hate saying because I really like my therapist Brian. He's the reason I'm giving 4 of 5 stars and not less”
“The app is really nice and I like the check ins- I wish there was a spot at the end to write anything of concern or feedback
My psychiatrist is nice but not really personable, feels she rattles off a script and moves onto the next”
“I really appreciate you reaching out to me. Likely because of my lack of familiarity with this format, as well as my anxiety whenever I have to use the computer with a new task, I find it difficult to initiate reporting, but it’s much easier for me when you initiate the interchange. I think that’s why I didn’t immediately report that raising the med to 50 mg has had no appreciable effect on my sleep. I simply was uncertain how to reach you. Nonetheless, sleep remains a big concern. Yesterday, for example, I did not fall asleep til after 2am, and was very,disappointed when I woke up around 4am. I didn’t feel particularly anxious and I wasn’t plagued by worries and anxiety. However, I simply stayed awake. This has been a recurrent problem since my first bout with depression. Unfortunately, I can’t push myself until I am physically exhausted because my long Covid symptoms are then exacerbated. Sorry, I’ve digressed from your question. I think I’m struggling because this is such a very new format for me but, based on my prior experiences, I will learn to adapt. It will likely just take added time. So please, continue reaching out to me when it’s time for me to report.”
“Short answer. I am listening and your group. I am very lucky to have the personnel I have assigned to me. The lows are not as low. The highs we will see. The program I believe to be well structured and for real people. I’m a bit agoraphobic but things are changing for the better as well. I still have trust issues. But this too shall pass. I am starting to take on tasks but over think everything. Working to post my tasks and prioritize. This helps a lot. For the time I have invested I have to say. We are on our way. Thanks, Randy. Attached are some of the things you give up when your spirit is lost”
