British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.22

1.2 Rating 3,208 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,208 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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British Gas 1 star review on 21st December 2025

105

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Useless rude incredibly incompetent”

Helpful Report

Posted 4 years ago

“I would leave 0 stars shocking stay away being spoken to like dirt by some Eastern eauropean man telling me to pay my bills when I have been. saying I won't have electric until I top up more than I have ive got children 1 is a baby and its middle of October. Shocking”

Helpful Report

Posted 4 years ago

“Absolutely rubbish experience on HomeCover. Quick enough to take your money, but you cannot get through the automated phone system and even when you do you wait in queue for half an hour. Engineer slots are not available for weeks even when your central heating and hot water are not working. Website not functioning correctly. Not renewing next year. Shame, because they used to be really good few years ago.”

Helpful Report

Posted 4 years ago

“Unusefull, took me 3 attempts to leave them to join another supplier. Poor at keep track of paid bills. Said I was clear of debt then few months later got a bill saying I owed £100 and now I finally left it took me ages just to someone to agree to send me a letter showing am £0 debt free so if I get bombarded out the blue again I got proof I owe nothing. Also complaints team is useless. Very expensive. Just waste of time”

Helpful Report

Posted 4 years ago

“Smart meter installed and not working. Can't get through on the phone. Customer service is rubbish. Still not working but BG don't care at all”

Helpful Report

Posted 4 years ago

“Had service contract for years, never any real problems UNTIL 14th Nov 2019 service cancelled at short notice by engineer, rescheduled Jan for 21st 2020, cancelled at short notice by engineer rescheduled for 18th March 2020 cancelled again at short notice but later rang back to say service is still on, later same day cancelled again and rescheduled for 19th May, on the13th April cancelled again by message no new date given to me. I cancelled contract with BG got local engineer to service the boiler also moved Gas and Electric to a new supplier. BG contacted me to ask if they could help me in any way. an absolute joke I don't need this as OAP.”

Helpful Report

Posted 4 years ago

“I had arranged to have a Gas Smart Meter and Smart monitors for both gas and electricity installed for 11 October 2021. I have been waiting weeks for the engineer. For some reason, British Gas decided to change my contact details and state a number which I have never had or know of. I have spent an inordinate amount of time today and took the time off work with the NHS to be at home. I eventually managed to get through and was told that the engineer could not be contacted by phone and the appointment would have to be changed if the engineer did not pick up. How dare British Gas to change my contact number without permission!!!! I am so frustrated with the service of British Gas and communication with British Gas - it is absolutely appalling!!! so much time has been wasted dealing with them!!! They do not even deserve any stars for their service.”

Helpful Report

Posted 4 years ago

Helpful Report

Posted 4 years ago

“What a ridculous company. So I was offered a deal for the Hive heating control system. Went through the whole process added that I wanted it fitted to get through to the end to have them say they cant fit them as no available fitters. Wasted 30 mins, also had to registered with HIVE. Could have saved myself a lot of time if they had put no one avaialbe to fit in the first place. What a joke!!!!!! They offer less than half the services they complain. If I hadnt already renewed my waste of time homecare I wouldnt have. I will not be next year. !!!!!!!!!!!!!!!!!”

Helpful Report

Posted 4 years ago

“Boiler installation cancelled Sat lunchtime with less than 36 hrs notice ,this company are a complete waste of time ,had the nerve to offer next appointment for 10th January, so no heating for the winter and does not seem to concern them ,”

Helpful Report

Posted 4 years ago

“Very poor service, never takeout the homecare. You be waiting for years for problems to be resolved. Very quick to take money slower than snail to resolve issues.”

Helpful Report

Posted 4 years ago

“L had an agreed DD for £33-85 and without any notification British gas took £200-73 . After disputing this amount £224-38 was refunded. The following month another £220-73 was removed from my account. After waiting on the phone and having it hung up on me twice I was told that they couldn't see there was a problem. I survive on a very small pension and I live in a small 1 bedroom flat. I raised 2 complaints and was assured that someone would contact me They never have. I have since changed my utilities supplier. I have also heard of 4 other people who have had the same problems.The fact that they have taken money from my account without authorisation is tantamount to theft.”

Helpful Report

Posted 4 years ago

“Been trying to sort out my account since July having been bereaved in February and on the priority service register . Keep sending me cheques I'm not due thus putting my account in debit. Utterly appalling service.”

Helpful Report

Posted 4 years ago

“Useless company. I had a d.d set up for £34. Without notification they took out £200-73. I raised 2 complaints with customer services. Heard nothing. They will steal your money.”

Helpful Report

Posted 4 years ago

“Worst company I have ever had the displeasure of dealing with. Disputed bill amounts over 2 years ago and put in numerous complaints only for them to send the debt to debt collectors whilst I have been waiting for a response from their team. Complaints have been closed with no response and further threatening letters have been sent whilst I have been doing everything in my power to contact them/ get this resolved.”

Helpful Report

Posted 4 years ago

“Appalling company needs investigating. I'm owed over £600 , for overcharged bills. Ceo needs to stop feathering his nest at customers expense.”

Helpful Report

Posted 4 years ago

“Awful,I had a pay and go electric meter and they sent me a bill for 133.00.I questioned it only to be connected to an overseas call centre.I was then accused of not crediting the meter for the last 3 months whilst living there.I will be taking this further and they need to stick to uk centres.Ive never been so insulted I've basically been called a thief and lier”

Helpful Report

Posted 4 years ago

“I have home care with British gas and have done for years now. But over the past few years we've had constant problems with anyone coming to service our boiler. Each time an appointment is made it gets cancelled. BG rang me to make an appointment for someone to service it in September and two day's later I had a missed call, when I rang the number bk the automated voice said it wasn't anything to worry about and no need to get in touch so I didn't. The day the service was arrange for no one came, when I rang they said I had cancelled it!! I'm waiting for someone to ring me now about my complaint. Company takes our hard earned money each month under false pretences. Looks like they'll be losing a loyal customer.”

Helpful Report

Posted 4 years ago

“Never known nothing like this in my life customer service is discusting they just fob you off with “an engineer is coming in the next 3 hours” think it’s there favourite line !! (Paid to talk rubbish) you can barely understand the person on other end of phone in ten months I’ve had 4 sets (gas and electric changed every time) of meters once they go they go it’s all off and they leave me with 3 kids over 24 hours with no electricity at this current moment I’m here with no gas cos no matter how many gas they tell me to go get it don’t work A MOVE IS A MUST SUPPLIER NEEDS TO CHANGE ASAP! They just don’t care Aslong as there getting paid”

Helpful Report

Posted 4 years ago

“British Gas is a complete waste of time. Faulty smart metres not working properly therefore overcharging me and money wasting. Their tariffs are not cheap but a rip off and sky high. BEWARE and STAY AWAY!”

Helpful Report

Posted 4 years ago

British Gas is rated 1.2 based on 3,208 reviews