British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.22

1.2 Rating 3,253 Reviews

5 %

of reviewers recommend British Gas

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Metrics

1.2

Based on 3,253 reviews

Customer Service
Communication Channels	Telephone

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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British Gas 1 star review on 21st December 2025

105

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Where to begin with this Paul and Barrie "Chuckle" operation. Over the last 4 months my wife and I have spent at least 11 1/2 hours on the phone to British Gas that we will never get back. Compounding bill charges on our account and coming up with shocking bills for months (Jan 24 our bill for a 2 bedroom flat in Edinburgh was £748.45). Obviously I forgot I was powering the 6 flats in our block that month. Couple this with asking us to clear off a bill for 2023 when we had a direct debit set up for £126 a month all last year is another insult to injury. All in they would like my wife and I to pay £1944 or whatever figure "the computer calculated" every other week (we've had 6) plus whatever our actual usage may be to clear the account and leave. I really do hope with your current business etiquette that you go like banks except without the government bailout and are allowed to go to the wall. You exploit, swindle and illude people. I would say modern day piracy but it would be an insult to pirates. Hang your heads in shame and have a serious look at your customer service model. Waiting on a telephone to speak to a robot or person outside the UK is not customer service. The audacity when one of your representatives on the phone can't even relate or know the currency of the £ and the value. Embarrasing!!!!!”

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Posted 2 years ago

“Why have I had a bill for 2414.20 for using 6 kw including meter charge ?.A lock up garage which I hardly use,perhaps twice a month during daytime so no lights being used. I don't need any more heart attacks.”

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Posted 2 years ago

“I've had bad time with billing from British gas no contact about complaint logged not email and meter readings 3 higher that what used and Charing for gas when didn't have a boiler installed”

Helpful Report

Posted 2 years ago

“Nikhil More BG this is the third time you have sent this e mail Thanks for getting in touch and allowing us to resolve your complaint, I’m pleased to say this has now been resolved. I am sorry for the inconvenience caused to you, I checked the account for you and there is no debit on your account as payment has been received on your account for the amount of £227.23 on Mar 4, 2024, shall i go ahead and close the complaint on the account If you’re happy this has now been resolved, please reply to this email. If I haven’t heard from you by 04/04/2024, I’ll take it that you’re happy with the information we’ve provided and close your complaint. I have sent information 3 times next day delivery which the complaints team have received and now public with this This is NOT my account not my name that you have listed and I have never paid that amount not sure if you can read English but this is farcical by you. Do what you want with the complaint number 11993378 as the 8 week period to submit the information to the ombudsman will be approaching complete waste of time dealing with this shower of clowns”

Helpful Report

Posted 2 years ago

“Please stay away from this company they won't pay me my warm home discount keep giving excuses i think they just want to add it to the billions they are already fleecing out of customers and half the time you ring them it's never in this country I'm a pensioner with mental health and physical health issues but that doesn't bother them at all i would give no star's if i could totally unsympathetic and diabolical treatment”

Helpful Report

Posted 2 years ago

“If I could give British Gas zero stars, I would! The worse customer service ever! My mum has dementia and they failed to acknowledge this when we contacted them on three different occasions to pay a bill for her that she could not pay herself. She has not lived at her house since October 2023 meaning only a tiny amount of gas / electric had been used. When we received her bill in February it was clear she had been over charged. We contacted British Gas and told them about mum's condition and asked them to make a note of this on her account. They did not note this on the account. They were given the correct readings and they said they would send out a new bill. Mum didn't get a new bill but a threating letter from BW Legal in early March! I contacted British Gas again (on the 23rd of March), made them aware of mum's condition again and asked them to send out the correct bill! Yet again we received another letter from BW legal (letter dated 27th of March) but no bill! In their letter they said " We understand that there may be a reason why you have not been in contact with British Gas". We have been in contact with British Gas, but they failed to send out the new bill. Today, 3rd of April, mum still has not received a correct bill. I contacted British gas by phone to pay the bill and it took nearly 2 hours to make a payment. The automation system did not work and they wouldn't take the payment verbally. When I tried to put in a complaint about the poor service due to them not sending out the correct bill and their failure to acknowledge the needs of a vulnerable customer. They showed a lack of compassion and said I could not put a complaint in because I was not the account holder! I have now made the decision to switch energy suppliers for mum. When you are dealing with a disease like dementia, you want big companies like British Gas to be sympathetic and helpful. They were told from the beginning that we just wanted to pay the bill for mum (she has the funds), but you can't pay a bill if it is incorrect and you are not sent the correct bill! British Gas say that they are a dementia - friendly utility company, and train their staff to be aware of the impact of dementia. They have failed in their own words and practice to do this!”

Helpful Report

Posted 2 years ago

“Awful company ongoing complaint no way forward. Changing bills constantly. Never abke to answer a question. Just want to move company but need to get this complaint sorted before I do stear clear at all cost and if can move company now.”

Helpful Report

Posted 2 years ago

“When u call the agents all seem to read a script to you . They are mostly polite but most of them haven't got a clue how to resolve a customers problem . Even if you make an official complaint it takes ages to resolve”

Helpful Report

Posted 2 years ago

“My 84 year old mother never misses a payment for gas and electric, I am so stressed as British gas keep sending letters saying payments have not been made,add more stress each time I phone them I get put through to South Africa,agents who say they will sort problem but dont or just put phone down, went to mums and she was so agitated and crying,yes another letter saying her payment hadn't,t been recieved,your a disgrace British gas,total disgrace,had enough so changing supplier,hope everyone does then your greedy fat cats can't have those yearly rediculous salaries, can't stress how bad you are without being polite”

Helpful Report

Posted 2 years ago

“Shambles the worst company I ever dealt with”

Helpful Report

Posted 2 years ago

“So pathetic, the south African shits on the call doesn't know how to resolve the customers issue....the contact centre is rubbish and there is no help from British Gas at all. Please do not take this service, also they charge way extra than others.”

Helpful Report

Posted 2 years ago

“Continuously roll you over into new contracts three years at a time that you have not agreed to what a bunch of crooks”

Helpful Report

Posted 2 years ago

“Would give the rip offs no stars if I could customer service is horrendous if they can’t help they just put the phone down on you sick of British rip off gas over charging me so glad iv moved suppliers as im now on Octopus 🐙 energy which are a lot cheaper excellent customer service and octopus app is so easy to use anyone on British Gas need to move suppliers as you will save alot of money and not be ripped off Octopus are the best”

Helpful Report

Posted 2 years ago

“Gas Refund Have now spoken to 8 people still haven't got my £1000 Refund. Operators do not have a clue what they are doing. What has happened to British Gas they are appalling. Gave 3 meter readings 2 meter box numbers HELP”

Helpful Report

Posted 2 years ago

“Chris Oshea should be ashamed of his salary. A customer with BG for 40 years. Can't get a wrong bill sorted. Cut off bot chats. Technical issues or we are busy at the moment. Asked for call back. Nothing. Customer Service is a Disgrace!! They Don't Understand the point I am making regarding my wrong bill. Shocking treatment!!!”

Helpful Report

Posted 2 years ago

“Talk about messing you around. I booked a service and said as the house is empty, we will be driving 150 miles to get to the appointment. Went for the 08:00-13:00 slot. I arrived, and at 10:50, they called to say it would now be after 13:00. Called them back and said are they sure it will be after 13:00 and the lady said it could be as late at 18:00. I explained my situation that my father was in a care home and is very ill so I will go and see him now if I have to be back and wait till possibly 18:00. Got to where I was going and the engineer called at 11:15 and said he is on his way and will be with us in less than 30 mins. So had to drive back. The care plan we have in place costs over £60 a month. This is a crazy amount of money and I will most certainly be cancelling the plan as the customer service is terrible. I am so angry as they have me running about for them.”

Helpful Report

Posted 2 years ago

“They changed my gas meter from PAYG to credit meter without my permission now over 10 months every day i call them nothing changed they are bunch of liars and Idiots avoid them”

Helpful Report

Posted 2 years ago

“Parents died, rang up multiple times to tell them but they still threaten you with a collection agency. When it in probate it’s not in anyone’s hands.”

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Posted 2 years ago

“This is a follow up to my review a few days ago referring to my 5 month overdue payment from British Gas for Smart Export (solar Panels). I did make one more attempt to speak with someone in the complaints department and he seemed quite shocked they had not paid after 5 months. To my absolute surprise I found a payment into my account within 2 days for the amount they owed. But then discovered the money sent to me had been withdrawn from my British Gas account which was in credit. This just gets worse , so now still trying to get the money owed to me for Solar Panel Smart Export now overdue by 5 months and trying to find out why they have sent money from my Electricity account. I think the only way out of this is to take legal action for the money they owe me and just switch to another supplier for electricity. I cannot deal with these clowns anymore !”

Helpful Report

Posted 2 years ago

“Totally useless customer service - they just don't care and no one knows what's going on from one person to the other and then if you're unlucky you get to talk to their call centre in Cape Town, South Africa, even if you can understand what they are saying nothing they say makes any sense.”

Helpful Report

Posted 2 years ago

British Gas is rated 1.2 based on 3,253 reviews