British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.22

1.2 Rating 3,205 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,205 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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British Gas 1 star review on 10th October 2025

104

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“disgusting sevice from service centre which appears british as has no control over”

Helpful Report

Posted 1 year ago

“This energy company needs to be avoided at all costs, don’t trust them and huge discrepancies with readings and subsequent billing”

Helpful Report

Posted 1 year ago

“I switched to British Gas in March 2023 and moved out of the property on 10 June 2024. There was no consumption as the house had no gas and was undergoing refurb. British Gas have however made up meter readings (despite me sending them the pictures with the correct readings 6 times) and claim that we owe them for gas usage of which there was none! We already paid standing charge but still being harassed by British Gas for payment! they initially asked for £200+, then for £93, now reduced down to £30 but no-one can explain how they came up with the number. Their "Customer Advisors" (note how it is put in brackets as there is no customer care at all) don`t listen, threaten and just hang up the phone when challenged. Disgrace of a service and the worst utility company I have ever encountered.”

Helpful Report

Posted 1 year ago

“I can't describe how absolutely atrocious British Gas have been. If I could give zero stars I would. To cut a long story short, around a year ago my bills inexplicably tripled (this was external to any price hikes). British Gas fobbed me off at every available opportunity telling me the readings were correct, despite the electricity usage being astronomical. I asked for an engineer numerous times as I believed the meter was faulty but again, I was completely ignored. All the while I was racking up significant debt (not ideal with a new born baby when times are hard as is). After a year long battle, I eventually contacted the Ombudsman. Funnily enough, as soon as BG found out about this, my bills inexplicably went back to normal! In the end The Ombudsman fined BG for their poor service and for not meeting guaranteed standards of service but this sadly wasn't enough to clear the debt I did not owe so I have had to pay in order to leave and go with a company that isn't absolutely useless. It's also worth noting that I recently spoke with a BG engineer who said that BG are known for putting people on the wrong tarrifs and then covering it up (very likely what they did to me). Avoid these inept morons like the plague! Never again will I use British Gas.”

Helpful Report

Posted 1 year ago

“The worst company ever.No manners,costumer service is horrible.They are liars.”

Helpful Report

Posted 1 year ago

“Changed to the new app , absolute garbage. Can't see usage , previous payments, previous bills, the list goes on . Come on British Gas get your act together!”

Helpful Report

Posted 1 year ago

“Enormous contradictions with respect to billing. Extreme difficulty in getting factually correct information from customer service, massively dysfunctional and communications are vastly disaggregated, absolutely no continual and trusted joined up thinking.”

Helpful Report

Posted 1 year ago

“Moved into a flat and the landlord had a agreement with British Gas to sign up all tenants with them, trying to register the meter and opening an account took 4 months and over a hundred calls in the cold November months was left without gas and no hot water finally managed to get rid of them and signed up with octopus energy nor wonder they have been voted 7 years running for their customer services!!!!!”

Helpful Report

Posted 1 year ago

“I paid a bill and they kept chasing me for non payment. They have started charging me late payment fees despite me calling them twice to try sorting it out.”

Helpful Report

Posted 1 year ago

“There is nothing to recommend British Gas. Dreadful account management with an app that hasn't worked in a year. Hopeless management of smart meter readings to the point where I'm not sure what the point of having a smart meter is when with BG. Confusing and inaccurate bills. No way to usefully contact customer service. Price rises that I consider to be price gouging. How their leadership team receive bonuses is beyond me. I can only assume that they survive due to being part of an effective cartel which guarantees profitability.”

Helpful Report

Posted 1 year ago

“If I could give 0 I would my father passed away trying to speak to someone is rediculous let alone someone who you can understand . Easy to take money off you a million times harder to get it back .Over 3 hours I was passed around waiting to talk to someone . So glad I’m not with British Gas who isn’t British”

Helpful Report

Posted 1 year ago

“However hard I try to speak to someone re paying my final bill I still have no email no final bill and it’s seems nobody can give me a full breakdown of the charges. More than happy to pay but you must be transparent with charges. 7 phone calls and still no final bill!!”

Helpful Report

Posted 1 year ago

“Worst customer service ive ever experienced. Id rather pay another supplier in.order to avoid having my time wasted being passed to multiple departments ultimately to avoid fulfiling a simple instruction .. stress inducing nightmare company”

Helpful Report

Posted 1 year ago

“British gas do NOT touch this company be aware and do NOT have a smart meter fitted they are a BIG CON they estimate your bill everytime these meters are not connected and BG don't want to know when you try to complain”

Helpful Report

Posted 1 year ago

“I am so glad to have left Birtish Gas. I had multiple bad experiences and poor customer service throughout. If you want to contact them .... good luck! you will be through to multiple automated answer phones or be 500th in a queue online. HOWEVER when you leave they are the easiest to contact. They are not the most expensive and not the cheapest but they will find any little way to overcharge you along the way so in the end I would rather pay the same money for better service and not be over charged elsewhere.”

Helpful Report

Posted 1 year ago

“The new app is totally useless. When you eventually get in to it it will not allow you to see the balance on your account.”

Helpful Report

Posted 1 year ago

“Without a doubt the most unprofessional, incompetent energy provider in the United Kingdom, and it's up against some pretty stiff competition. Their customer service is atrocious and the live chat results in you speaking to people reading from text books in India. I've just won an ombudsman case against them for a complete mismanagement of my account including a data breach and they are now refusing to honour the Ombudsmans decision. AVOID at all costs if you value your sanity!!”

Helpful Report

Posted 1 year ago

“Answer your phones and read/reply to customers.”

Helpful Report

Posted 1 year ago

“We were asked to submit a gas meter reading (its a smart meter) so went to the meter and found there was no display, by pressing the red button as instructed. We therefore contacted B.G and was given a date for an engineer to visit, and said it was probably a battery needs replacing. We then got an email saying the appointment was cancelled and to rearrange another, which we tried twice more to do. We were then told there was only one date available, but we could not be at home through other appointments. That's how its left, not a clue what to do now. Terrible service, bet if we stopped our DDs they would soon be on our backs.”

Helpful Report

Posted 1 year ago

“Fitted a new Combi without any flushing of the system snd no magnetic filter. Bosch Worcester wash hands of it as Brit Gas buy the combis at knock down prices. Absolutely distrusting, criminal like”

Helpful Report

Posted 1 year ago

British Gas is rated 1.2 based on 3,205 reviews