Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.22

“Totally useless company - like banging my head against a wall. Their smart meters for both elec and gas have not worked smartly for months. Now the electric meter packed up totally. I have been chasing for 2 weeks, even raised a complaint. Their agents are absolute idiots, not sure if they have them in sweatshops halfway around the world - like the worst dimwits. Can't wait to leave their service”

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Posted 1 year ago

“British Gas is totally inept. We left British Gas at the end of January after two complaints because of the total muddle they got our account into. We have paid the bill up to the date that we moved to our new provider. British Gas are still sending demands for meter readings from us despite the fact we are no longer a customer. Our new provider has been left with the problem of sorting out all the errors British Gas made. I could give much more detail but I will only say that British Gas does not even deserve a one star rating.”

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Posted 1 year ago

“Honestly the worst company in the world. Firstly we've tried to book a smart meter installation multiple times and each time nobody has showed up. Each time we phone to ask about it they say we never made a booking in the first place. We live in a rural area so getting meter topped up can be an issue as British / Scottish gas only have certain paypoints. We have nowhere to top up after 5pm in our town. Many times we have been caught out as we work 8am-5pm and although they have the ability to send out an engineer to get it the electricity back on for the night until we get to a suitable paypoint in the morning, we were told they won't send one out unless someone is physically dying in the house? What the actual christ is happening? You are a electricity company not a priest. What you coming out to see half dead people for? Try looking after customers better in the future. But obviously not us as we will be leaving ASAP. Avoid at all costs. Below I've attached a photos of what the inside of my house looks like. Cheers now.”

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Posted 1 year ago

“Honestly the worst company in the world. Firstly we've tried to book a smart meter installation multiple times and each time nobody has showed up. Each time we phone to ask about it they say we never made a booking in the first place. We live in a rural area so getting meter topped up can be an issue as British / Scottish gas only have certain paypoints. We have nowhere to top up after 5pm in our town. Many times we have been caught out as we work 8am-5pm and although they have the ability to send out an engineer to get it the electricity back on for the night until we get to a suitable paypoint in the morning, we were told they won't send one out unless someone is physically dying in the house? What the actual christ is happening? You are a electricity company not a priest. What you coming out to see half dead people for? Try looking after customers better in the future. But obviously not us as we will be leaving ASAP. Avoid at all costs. Below I've attached a photos of what the inside of my house looks like. Cheers now.”

British Gas 1 star review on 22nd March 2024

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Posted 1 year ago

“Utterly terrible service. From when I joined and all good the issues getting an account accurately set up, through to my current nightmare getting smart meters fitted (Just told that there is no record for the FOURTH scheduled appointment for Monday. Trapped on a plane for now but will change provider as soon as I can. Dreadful experience so far.”

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Posted 1 year ago

“Seriously speechless! I suspect that do those people working at British gas even has brains in their heads, useless people, first time and last time dealing with them and I discourage everyone I know not to do anything with british gas, they can’t do anything correct, such a joke, disgusting useless people!”

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Posted 1 year ago

“What an absolutely awful experience that was. being a British Gas customer for one month. I spent much of the time, on the phones and online, trying to sort out a problem that one of their customer service staff had created ie giving me a different takeover date from when it actually occurred, hence resulting in a mix-up between my former energy company and British Gas, resulting in a late final payment. The wrong meter readings were documented by some of British Gas staff, leading to incorrect bills, which had to be 'repeatedly' withdrawn. I just 'gave up' with British Gas completely. Yes, I got compensation but to be honest, there was no compensation that could remedy such an experience. I feel traumatized! Some of their staff there have 'no clue' as to what they are doing and one even person asked me "What is the difference between 'Miss and Ms'; well, I did not know that I was a customer, waiting to train their staff and their staff, definitely need training. The only satisfaction I have got from being with British Gas, is the installation of two new meters! I have switched companies now and what a relief that was. Phew!”

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Posted 1 year ago

“Got a letter from debt collector working for Scottish gas for the sum of £75. The address in question was sold before the billing period SG were informed of the selling date and even sent out final statement and cancellation of direct debt payments. Trying to speak with someone is a lost cause phone number then put the account number in and the account is not recognised then live chat 🤣 completely useless going round in circles will wait the 8 weeks and inform the ombudsman. Would advise do not touch this company ok until things go wrong be warned it should be a no star”

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Posted 1 year ago

“British Gas have taken over 5 months to send me money from an underpayment back in October 2023 for my Smart Export . Every month they say sorry for their mistake and payment will arrive within 28days. It never happens , what about my late payment charge as I understand they charge £13 if 14days late? Even Customer complaints said it would be paid within a day or so, that was three weeks ago. Unless received within 14 days will put in court hands and pass on costs. A joke if a company !”

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Posted 1 year ago

“Stay away will rob you blind and then blame you for using too much when they made 50x the profit they made last year.”

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Posted 1 year ago

“Dreadful incompetent company. They installed a new boiler with the condensation pipe going not to the waste system but straight onto the wall. The erosive discharge has now caused damage to the building. During the regular service their engineer did not clean the system of accumulated sludge, which resulted in temporary death of the boiler. And they charge for all this ‘work’. Avoid!”

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Posted 1 year ago

“If your disabled, stay away from this lot, they haven't changed, they are still just the same as they always were, USELESS. They are so big, they think they can get away with providing service completely tailored to their needs, NOT their customers. l am weeks into a new agreement with them, have been forced to pay the old company a large sum of extra money, although no meter readings have been given. We being disabled can not give them, no one has been around (as promised) and no smart meters as requested. This means no opening balance. A bit like filling the car with fuel, but the dispenser is blank, not showing how many litres, or the price, just you enter your credit card for any amount of money. They work so slow for a reason, so the 2 week cooling off period to get out of contracts runs out , BEFORE the problems start to occure. £150 extra if l leave them, which l would do in an instant, as they have just been LIARS. In fact their system STINKS and should be avoided at all costs. YOU HAVE BEEN WARNED.”

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Posted 1 year ago

“My experience with British Gas is truly abysmal. I did not choose to go with them but was automatically sent there when my then provider stopped operating. The ‘live’ chat I feel is operated by a robot as the responses are less than adequate. I cannot find anything good to say about British Gas .. truly the winner of the worst customer service award by far. Save yourself! Go elsewhere..”

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Posted 1 year ago

“British Gas has to be the worst energy provider in the UK and from my personal experience I couldn’t recommend anybody strongly enough to avoid this company. I tried over a period of several months to resolve an issue with them which was only resolved by engaging the energy ombudsman who ruled in my favour and I was duly compensated. Several months later having switched thankfully to another provider (octopus - who are fantastic in contrast) British Gas are still contesting the decision and preventing the account to be closed - in what it seems is a mixture of corporate incompetence and bullying of an innocent customer. Do yourself a favour and do not use this company. If you work for this company I would be ashamed.”

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Posted 1 year ago

“Incompetence and daylight robbery My account has just been updated since December after months of waiting for you to refund overpayments and for you to install a smart meter which you cancelled 3 times on the trot. I'm expecting around £500+£75 good will payment in a refund yet, you only show me as £168 in credit which includes the £75 good will payment. Your service has been terrible, stressful for me and caused endless worry because you won't listen to me and provide the general service that a utility supplier should. I've just switched but will be hitting social media to confirm that your company has literally just robbed me out of hundreds of pounds through your incompetence. Terrible service.”

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Posted 1 year ago

“Terrible company nothing is managed properly this company not sure they call them British gas should be called dodgy gas company”

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Posted 1 year ago

“British gas drove me utter despair, they are the worst company ever, they don't care about anyone, only profits, they don't talk or treat us like humans or give us respect,,.even after I have left them, they are still sending me bills and stressing me out. Please if your with them, get away from them, they are absolutely terrible. I can't wait for the greedy useless company to go bust, because I believe in karma..we all can't be wrong about them. If they hound me anymore, I'm taking legal action.. Please stay away from them. Thank you..x”

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Posted 1 year ago

“Stay safe, stay well away Had homecare for many years, started sending out contract engineers, late services, every time, and failed to provide the service promised. Many of the normal £35.00, compensatory payments made due to poor workmanship. Had a gas leak, landed up in hospital 3 times, with severe breathing difficulties, ignored my plea and concerns. Water leak, due to perished pipes. Got another boiler company to replace boiler, do safety checks, and I provided British Gas With images and videos, and written proof of perished pipes. Continually being asked to provide this evidence, how many more times. Over 100 days of trying to come to resolution, and was informed when ringing Centria, the claims team, that British gas is not responsible. No letter in writing, no emails, and no call from them, only a call from myself, to learn of this situation. I would prefer not to give any stars but unfortunately you have to provide one. As to people's safety, I did not know that natural gas could cause major health issues, a natural gas safety monitor is cheap enough to buy, British Gas tell you about selling you carbon monoxide monitors, but no safety as to natural gas poisoning. Stay well away, from this company.”

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Posted 1 year ago

“Never join british gas they are the worst energy supplier in existance. Have terrible customer service and threaten to take you to court for failure to pay when they never send you a bill. Join them at your own risk”

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Posted 1 year ago

“We are £7,636.59 in credit according to their website! We had a faulty meter and then a new meter installed in December which we thought was a smart meter but isn't so they've been estimating our day and night rates. I cannot take a day and night reading on the new meter and anyway there's no way of entering two rates in our account online. Two long webchats haven't helped. There's no knowledge - they just replied with their own cut and pasted online instructions and prompts that weren't even relevant to our meter. What has happened to British Gas??”

Helpful Report

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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