British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.21

1.2 Rating 3,125 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,125 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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British Gas 1 star review on 1st May 2025

British Gas 1 star review on 2nd December 2024

Richard Parsons

102

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paying 400 a month and still in dept of 2k Got solar panels we are in summer 2 people and 1 child in the dwelling what in the earth we can't finish our bills at all and no help”

Helpful Report

Posted 1 year ago

“Well, where do I start… it was a dark cold day last October.. when my usage went from £1400 a month to £34,000… it’s been a S…show since then..After sending numerous of photos of a meter I believed to be faulty.. A case handler and a near nervous breakdown… I complain to The energy Ombudsman.. who believe that there is a fault with the meter and go in my favour and we come to a agreement a check meter is to be fitted next to my original meter! (Yay) you think this would be the end of it, and all faults would be rectified and correct bill would be sent… Ohhhh no no no IMserve come out to remove check meter and actually remove my ACTUAL ELECTRIC METER! On said day I phone both BG business and IMserve who both blame each other..shock horror apparently there was never a fault with electric meter IMserve removed… even tho one rate never moved in several months and I was getting charged THOUSANDS a month (all estimated) these guys need to join the circus 🤡 clowns. still 11 months later NO bill… incompetence at it worst, never have I experienced such awful dreadful service. I would give it a zero if possible.. They expect people to roll while they rob you. DO NOT USE THESE THIEVES”

Helpful Report

Posted 1 year ago

“one hour on the phone/live chat. 4 different people and the fairly simple request of moving home and changing the account to the new property still unresolved. Infuriating and really stupid old/new system. Even when you explain to them exactly what the previous person told you, they start from scratch. and still not achieev anything. And then call you for a telephone survey of their customer services. not sure what they are thinking... just dreadful customer service.”

Helpful Report

Posted 1 year ago

“COMPLAINT 05133302 COMPLAINT 05133302 British gas fraudulently merged my account with my relatives and took money from my direct debit to pay for her energy. I filed a complaint well over a month ago about it and made numerous calls, emails and live chats trying to sort it but they never bothered so we both left british gas supply. To this day the case handler PRIYANKA SALUNKE has ignored the complaint and repeatedly tried to forcibly close it down. I wish I worked for british gas because clearly people like PRIYANKA get paid to SIT AND DO NOTHING ALL DAY. After being on live chat 5 times since I am promised 'a response within 48 hours' which either doesnt happen at all, or is just priyanka trying to close the case down without ever bothering to reply. The matter will now be escalated to the ombudsman as to why they used my account for someone elses address and took money from mine to pay someone elses bills and didnt sort it out. All my emails = TOTALLY IGNORED. Contacted them on social media, still not sorted. SHOCKING. Never did get the money back that they STOLE to pay someone elses bill. AVOID AVOID AVOID.”

Helpful Report

Posted 1 year ago

“Handlers don’t listen. Repeat themselves over and over again. It’s tiring. Attitude stinks. Unable to move off of their script. Want to charge me and a 12 year old £175 a month … other companies are confirming we use only £109 is gas and electric together! British Gas are greedy and Employ snowflakes”

Helpful Report

Posted 1 year ago

“Don’t waste your time, don’t care about the customer. Been waiting 8mths for meter repair, while they estimate the bills paying more then I need to. 3 cancels on there end after time they where due to attend. People say they will call never do complete waste of time”

Helpful Report

Posted 1 year ago

“WTF is going on with British Gas it's not OK to estimate bills for thousands of pounds a month and then threaten debt collection agencies if you don't pay,this is extortion with menaces, send me the actual bill from the correct readings and I will pay my bill you time wasting robbing bastards!”

Helpful Report

Posted 1 year ago

“This Company should have the word British taken from them. They are a disgrace. Warning, if you have solar, move to another company as they will look for ways to stop you generating your own power to you have to buy theirs. April reported that my live smart meter data stopped recorded, rang countless times and told at least six different stories why this was happening, after 3 months asked for deadlock letter to find my complaint actually had just been binned. Complaint reopened and engineer sent to my property to look at the meter, decided to replace but DESTROYED my solar set up in the process. Cost hundreds to get another firm out to connect back up safely When area Manager tasked to visit to review problems, couldnt be bothered coming and instead insinuated i was a liar and was intending to report my solar install which he said was illegal, total rubbish. Attempt to bully. If had been a man, he would not have spoken to me in that threatening way to try to frighten me into not complaining. Meanwhile the new meter fails to give live data also. They are a disgrace matter now with ombudsman and next its Court for these incompitent , discriminating, exploiters. Only stay with British Gas if you are happy to be overcharged, lied to, fobbed off threatened , discriminated against, and have deep pockets to pay electricians to repair your wiring and happy to have them frustrate your attempts to generate and use your own power.”

Helpful Report

Posted 1 year ago

“We had an annual boiler check in Ipswich on Friday 18th August 2023 by Mr Connor. He did a very professional work for us. Additionally He installed a two carbon monoxide detectors:upstairs and downstairs. We have received a very good explanation how it works in case of alarm. Mr Connor was very helpful and very kind. Thank you. This is my strong recommendation for British Gas. Waldemar from Ipswich / Suffolk.”

Helpful Report

Posted 1 year ago

“Do not get BG to do any work in your home unless you want a nightmare. After promising "the best possible heating solution for my home" it has been an absolute farse because they haven't. I could write a book but to come to the point, cold house through winter 2022 numerous complaints including torn 4k carpet unnecessary broken bathroom wall tiles, storage tanks left in loft, unused pipes left hanging, creaking floor boards and more. After almost a year they still haven't put things right. I'm 81yrs and I think that they are just hoping that I pop my clogs. They don't care about their customers and from all account not even their engineers. Roy O'Grady.”

Helpful Report

Posted 1 year ago

“As a previous BG customer due to people's energy collapse, I should have known better than to return to them. My transfer was set up as gas only instead of dual for the EV tariff? A week of trying to resolve this has driven me beyond distraction.”

Helpful Report

Posted 1 year ago

“Rip off stay clear - we pay more in standing charge then we use electric. Never ever agree to a renewal contract over the phone if you have a buisness . There is NO cooling off period and you are not protected if you change your mind or like me find out they had your eyes by charging £4.57 a day standing charge which is the most of all electirc suppliers around & customer service is rude , dismissive and most unhelpfull with a waiting time on the phone of over 1 hour ....you couldn't make it up. Make sure you check out other option take your time !”

Helpful Report

Posted 1 year ago

“If you want to waste your time and be totally ignored with any phone calls or emails this is the company to be with. The call centre staff must be laughing at you when you are calling them. Past from one to another rude person. Actually thought after 90mins on the phone I was speaking to someone who was going to resolve my enquiry...Yeah 3 months later NOTHING!”

Helpful Report

Posted 1 year ago

“Blame the politicians who allow the policies that create the situation where British gas can exploit, lie, abuse their customers and get away with it, this only happens in a nation with terrible consumer laws, not all nations are like UK in this way. BG have owed me money for a while now I don't hold out much hope of ever getting it back, I get a different story from them if I'm lucky to be able to reach anyone. Theives, liars and crooks nothing is an accident this is how naked capitalism works folks, you voted for politicians who allow this.”

Helpful Report

Posted 1 year ago

“Complete and utter trash of a company. The customer service phone operators act childish, sarcastic and like they have no care...which they probably don't. The gall of a company to act this disgracefully is shamefully.”

Helpful Report

Posted 1 year ago

“Dirt bags, con artists and rip offs stay well away from this company because you will regret it if you don't. Customer service is terrible. Not even worth a 1 star.”

Helpful Report

Posted 1 year ago

“I have spent 6 hours today trying to get an issue resolved with British Gas. The worst customer service I have ever received in my life. Evan after they have admitted they have ruined my credit file and potentially stopped my mortgage application they still haven’t resolved the issue. I spent hours talking to different customer service advisors today,passing me from one department to the next promising me a manager would call me soon. Despite them knowing the issue had to be resolved this evening to prevent me loosing my mortgage offer. The customer service advisors didn’t have any empathy or interest in my issue despite British Gas admitting fault. The only dispute on my credit file is a 7 month arrears payment due to them not closing an account when they switch me to pre payment ( a well known complaint throughout the country) I can’t Evan speak to anyone to deal with this as the online chat service is pointless and advisors just tell you it’s being processed and they understand my frustrations. Really? I have sent an email of complaint which has also come back with a response of 7-21 days… The Facebook message ignores your message and tells you to go on the website. 7 hours,4 emails, 12 phone calls an absolute waste of time and life damagingBritish Gas”

Helpful Report

Posted 1 year ago

“Basically british gas is moving its customers to a new system, but it is not equipped for piority customers and they are not getting their meters read because the new system can book meters readings”

Helpful Report

Posted 1 year ago

“They overcharge you an outrageous amount when you barely use electricity. Worst energy provider ever. And do not get me started on customer service because they are terrible and useless.”

Helpful Report

Posted 1 year ago

“Crooks! They are completely unethical. Their statements make absolutely no sense. Their customer service is appalling. They charge what they think they can get away with. They need to be investigated by the police fir fraudulent behaviour. An absolute joke of a company.”

Helpful Report

Posted 1 year ago

British Gas is rated 1.2 based on 3,125 reviews