British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.22

1.2 Rating 3,243 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,243 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Live Chat

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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British Gas 1 star review on 21st December 2025

105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You have charged me over a grand you are rip off you have made my mental health worse”

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Posted 2 years ago

“British is the worst company… British has is the worst company imaginable. If you are moving into a property do not use British Gas, if you are thinking of changing provider do not use British Gas. They have an awful, awful customer service ... they are incompetent beyond belief, they have not been trained and are not interested in your problem they just pass the call endlessly to each other, they drop the calls this is after they make you wait for an hour. DO NOT USE BRITISH GAS!!! Today they left me with electricity because they failed to attend their appointment”

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Posted 2 years ago

“Since opening an account after my husband died I have been unable to open an on line account. Made at least 3 calls/chats and raised a complaint but still no joy. How hard can it be to see my bills on line? Terrible service. I feel like switching for this alone.”

Helpful Report

Posted 2 years ago

“British Gas, if you going to launch a new app why do you come with a product which is so awful ... Interface is bad and plain, now when looking energy usage is not possible to compare different months or years, which was possible in previous app, you are still showing I have an account associated to an address i have moved out almost 3y ago .... Honestly”

Helpful Report

Posted 2 years ago

“Received a letter saying we were £1800 in credit then received one saying we owe £1800. Their customer service line is a Kafkaesque maze. Got passed through 5 people, having to tell the same story 5 times, only the phone 1.5 hours just trying to talk to someone that could tell me if we owed money or are owed money. Absolute joke of a company. Customer service so bad I’d not use the company again”

Helpful Report

Posted 2 years ago

“I received a letter on 17 November saying my a/c no. was changing but did not mention any other changes or wld be sending me a bill for 2 months when my contract with them is to receive qtrly bills. Also did not mention they would need meter readings. The bill was an estimated bill, and way overestimated. Have checked online and a B.Gas article says they have been planning this change of accounting system since 2021 and not to worry there would be no changes. But they have changed things and are in breach of contract. I do not have to accept an estimated bill. When I complained, this arrogant person in the executive dept phoned me and said he was closing my complaint and twice refused to send me a deadlock letter so I could take my case to the ombudsman. They do not comply with their own complaints procedure either. Why is this awful company with such arrogant staff still allowed to operate as a business.”

Helpful Report

Posted 2 years ago

“I submitted my meter readings for this month 25/11(as i do every month) The next day i got an email reminder which i ignored. But 2 days after that i got a text reminder. I duly checked my a/c and my readings had been stored. I used their we chat 242 in line but seemed to be progressing quickly so i hung on. When i finally got someone she asked "would i like her 2 submit my readings", of course i replied yes. Then when i asked about the chasing msgs she replied with some totally wacky reply then told me to ignore it. When pressed for an answer to my question she told me i could submit my readings 2morrow!!! I gave up but on checking my a/c 2nite the latest statement is for the period 30/9/22 (!) - 29/11/23!!!!!! USELESS is a kind way of putting it. I won't be as kind when i ring them 2morrow.”

Helpful Report

Posted 2 years ago

“They do their best to avoid us contacting them. I have been with them for best part of 50 years. I am paying £220 p/month (far too much) my contract runs out August 2024, so does my loyalty.”

Helpful Report

Posted 2 years ago

“Very poor customer service following a recent move to an EV Driver contract. Complicated by fact my old account was on the ‘old system’. Smart meter not communicating, long waits on live chat, sent from one call centre to another. The service seems utterly chaotic. Can’t find my account online, a promised callback not delivered. I’m out asap.”

Helpful Report

Posted 2 years ago

“Total waste of time I'm 74yr and disabled been on the phone for 2 hours due it a bill thats not mine and they not helpful at all old me i had to pay or they have me put in prison and refused to put me through to manger and then hung up on me.”

Helpful Report

Posted 2 years ago

“No stars if I could. They've added additional charges to my bills and they have lost my direct debit details in their system 'upgrade', that's a data breach! I would encourage all to use Martin Lewis's company Resolver to lodge your complaint.”

Helpful Report

Posted 2 years ago

“Account number: A566208  Shameful Lie! I can't recommend companies that employ liars. The smart meter installers did not turn up for installation in the morning timeframe provided. They did not call and did not ring the doorbell. I've received a text saying: "We visited your property today to fit your smart meters, but unfortunately, nobody was at home - we're sorry we missed you." This is a freaking lie and completely unacceptable! I was sitting at home, waiting for the engineer to come. I called British Gas immediately after receiving the text, and they could not organise installation on the same day. I've taken an unpaid day off partly to get this done. What a waste. That's it. They have just lost a customer.”

Helpful Report

Posted 2 years ago

“Smart meter installed 2021. Not updated on National Register. Unable to change supplier due to this. Yesterday 311th in queue for chat, then they couldn't deal with it on chat, sat for hours waiting to get through on phone. Failed. Two emails to customer service. No response. Ombudsman next stop....i could go on.....”

Helpful Report

Posted 2 years ago

“We had a smart meter and monitor installed on the 20th of November. The monitor has worked for 3 days it says lost network?. Complained about this to British Gas had email this morning saying they are looking into it ?.would I recommend them NO”

Helpful Report

Posted 2 years ago

“Awful customer service.”

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Posted 2 years ago

“Don’t know what’s happened with my bills. I’ve had 3 bills dated November. 😒”

Helpful Report

Posted 2 years ago

“Shifty and underhand in making a contract we never agreed to. Do not ever have any involvement with this company they are not to be trusted.”

Helpful Report

Posted 2 years ago

“Sold me an EV contract but can't fulfill so, in breach of contract and now charging me in excess of cap, due to their total incompetence. Smart meter reads only one rate, yet EV rate is peak and off-peak. No communication from them as to how the issue is to be resolved, yet they keep sending me huge bills.”

Helpful Report

Posted 2 years ago

“I called in when I was about to renew my Home Service. If as a loyalty customer and they gave me discount.”

Helpful Report

Posted 2 years ago

“I had to go to ombudsman because of bad customer service. I refuse to pay towards their 900 percent evil profit's. Im an OAP and will pay what I can afford Only,im living in one Room currently to save on energy , haven't put on my has central heating and won't, now I hear therye putting up prices by 5 percent in January 2024, someone needs to stop them, never in my life have I heard About so much greed from one company ,there is no excuse now as interest rates have fallen. How the individual's responsible for this evil can look in the mirror, no one only rich people can afford their price's unbelievable”

Helpful Report

Posted 2 years ago

British Gas is rated 1.2 based on 3,243 reviews