British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.22

1.2 Rating 3,157 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,157 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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British Gas 1 star review on 1st May 2025

British Gas 1 star review on 2nd December 2024

Richard Parsons

102

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We had an annual boiler check in Ipswich on Friday 18th August 2023 by Mr Connor. He did a very professional work for us. Additionally He installed a two carbon monoxide detectors:upstairs and downstairs. We have received a very good explanation how it works in case of alarm. Mr Connor was very helpful and very kind. Thank you. This is my strong recommendation for British Gas. Waldemar from Ipswich / Suffolk.”

Helpful Report

Posted 1 year ago

“Do not get BG to do any work in your home unless you want a nightmare. After promising "the best possible heating solution for my home" it has been an absolute farse because they haven't. I could write a book but to come to the point, cold house through winter 2022 numerous complaints including torn 4k carpet unnecessary broken bathroom wall tiles, storage tanks left in loft, unused pipes left hanging, creaking floor boards and more. After almost a year they still haven't put things right. I'm 81yrs and I think that they are just hoping that I pop my clogs. They don't care about their customers and from all account not even their engineers. Roy O'Grady.”

Helpful Report

Posted 1 year ago

“As a previous BG customer due to people's energy collapse, I should have known better than to return to them. My transfer was set up as gas only instead of dual for the EV tariff? A week of trying to resolve this has driven me beyond distraction.”

Helpful Report

Posted 1 year ago

“Rip off stay clear - we pay more in standing charge then we use electric. Never ever agree to a renewal contract over the phone if you have a buisness . There is NO cooling off period and you are not protected if you change your mind or like me find out they had your eyes by charging £4.57 a day standing charge which is the most of all electirc suppliers around & customer service is rude , dismissive and most unhelpfull with a waiting time on the phone of over 1 hour ....you couldn't make it up. Make sure you check out other option take your time !”

Helpful Report

Posted 1 year ago

“If you want to waste your time and be totally ignored with any phone calls or emails this is the company to be with. The call centre staff must be laughing at you when you are calling them. Past from one to another rude person. Actually thought after 90mins on the phone I was speaking to someone who was going to resolve my enquiry...Yeah 3 months later NOTHING!”

Helpful Report

Posted 1 year ago

“Blame the politicians who allow the policies that create the situation where British gas can exploit, lie, abuse their customers and get away with it, this only happens in a nation with terrible consumer laws, not all nations are like UK in this way. BG have owed me money for a while now I don't hold out much hope of ever getting it back, I get a different story from them if I'm lucky to be able to reach anyone. Theives, liars and crooks nothing is an accident this is how naked capitalism works folks, you voted for politicians who allow this.”

Helpful Report

Posted 1 year ago

“Complete and utter trash of a company. The customer service phone operators act childish, sarcastic and like they have no care...which they probably don't. The gall of a company to act this disgracefully is shamefully.”

Helpful Report

Posted 1 year ago

“Dirt bags, con artists and rip offs stay well away from this company because you will regret it if you don't. Customer service is terrible. Not even worth a 1 star.”

Helpful Report

Posted 1 year ago

“I have spent 6 hours today trying to get an issue resolved with British Gas. The worst customer service I have ever received in my life. Evan after they have admitted they have ruined my credit file and potentially stopped my mortgage application they still haven’t resolved the issue. I spent hours talking to different customer service advisors today,passing me from one department to the next promising me a manager would call me soon. Despite them knowing the issue had to be resolved this evening to prevent me loosing my mortgage offer. The customer service advisors didn’t have any empathy or interest in my issue despite British Gas admitting fault. The only dispute on my credit file is a 7 month arrears payment due to them not closing an account when they switch me to pre payment ( a well known complaint throughout the country) I can’t Evan speak to anyone to deal with this as the online chat service is pointless and advisors just tell you it’s being processed and they understand my frustrations. Really? I have sent an email of complaint which has also come back with a response of 7-21 days… The Facebook message ignores your message and tells you to go on the website. 7 hours,4 emails, 12 phone calls an absolute waste of time and life damagingBritish Gas”

Helpful Report

Posted 1 year ago

“Basically british gas is moving its customers to a new system, but it is not equipped for piority customers and they are not getting their meters read because the new system can book meters readings”

Helpful Report

Posted 1 year ago

“They overcharge you an outrageous amount when you barely use electricity. Worst energy provider ever. And do not get me started on customer service because they are terrible and useless.”

Helpful Report

Posted 1 year ago

“Crooks! They are completely unethical. Their statements make absolutely no sense. Their customer service is appalling. They charge what they think they can get away with. They need to be investigated by the police fir fraudulent behaviour. An absolute joke of a company.”

Helpful Report

Posted 1 year ago

“Their customer service is non-existent. They answer emails by suggesting you should telephone. Their live chat service is just a chatbot, no human being. They increased my direct debit even though my account is well in credit and then refuse to discuss it at all. Completely awful service, not recommended.”

Helpful Report

Posted 1 year ago

“Absolutely horrible customer service and overcharging you. They don't care about you and they only require you to pay bills, but if you need something you'll have spend hours and days trying to reach them.”

Helpful Report

Posted 1 year ago

“Absolutely terrible service, as a new customer I would NOT recommend. I’m having an absolute nightmare with this company already and I have only just switched over to them. Don’t even debate swapping over to British Gas. I would go more into it but I’ll get even more angry than I am with them now. I have spent 3 days on the phone with them with every single ‘advisor’ telling me all different things.”

Helpful Report

Posted 1 year ago

“This company needs closing down my 74 year old mum as asked for perpayment metes to start paying her bill off but they only put credit meters in and want all her penson”

Helpful Report

Posted 1 year ago

“Worst customer service ever. They are aware of the problem and the fact that they owe me money and are not doing anything about it. Been trying for the last 6 weeks.”

Helpful Report

Posted 1 year ago

“British gas socks, they installed a new meter and smart meter. It takes them weeks to try and fix a problem and nos I can't top up yet again. Call centre in SA and they no good helping us.”

Helpful Report

Posted 1 year ago

“Diabolical service, The very definition of incompetence!”

Helpful Report

Posted 1 year ago

“Please do not use this company dreadful service. I have made several complaints about the ridiculous amount of money charged on my bill, I have had to work the amount of usage myself using the government’s website the so called experts at BG are unable to do so, my complaint has been on going for 18 months & still not resolved!”

Helpful Report

Posted 1 year ago

British Gas is rated 1.2 based on 3,157 reviews