British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.21

1.2 Rating 3,127 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,127 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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British Gas 1 star review on 1st May 2025

British Gas 1 star review on 2nd December 2024

Richard Parsons

102

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Please be careful I currently rent my name was added to the gas bill my rent included all of this and now I am being billed for it is still being sorted not happy I spoke to someone today Hopefully he will fix it unlike the other people who lied to me not impressed .”

Helpful Report

Posted 2 years ago

“Terrible company, so disloyal, do not trust a word they say.”

Helpful Report

Posted 2 years ago

“Poor communication, wrong bills providing poor clarity of balances that are due to them telling, customers their due a refund of £575 pounds,And you will get a refund in 28days , should this not be 10 days in line with Ofcom policys, when you Chase the company for the refund you are then informed you need to pay them £700 pounds, you receive then a bill saying that you have a outstanding balance of £1,500 they tell you that they'll respond to your complaint in 24 hours and failed to do so you email their chief executive and you get no response. You ask questions on their live chat and you never get a answer to your original question. When you log a complaint and tell them you are going to escalate your complaint to Ofcom, the advisor tells you what Ofcom will say and how much they will offer to resolve your complaint, British gas tried to pay £20 compensation for their error but said if you go to Ofcom we won't give you the £20, wow £20 !! I was told a week prior I was getting a refund of £575 in writting .... British gas it's not your job to speek on behalf of your regulator...”

Helpful Report

Posted 2 years ago

“If it was possible to give a single point on one star I'd have done it! BG have to be the absolute worst energy provider I have been with and the " customer service" is an absolute joke!!! I had my gas disconnected & capped of in November 2022 and contacted them to inform them of this and sent final reading on the meter, I then had the meter removed in March by BG to avoid the standing charge and have just been sent my new tariff with my expected usage for gas at 13,400 kW based on zero gas used since November!!!! They have also requested gas meter readings!! My account was until recently over £200 in credit but surprise surprise since moving to the new system I am in debit of nearly £1,000 for 3 weeks electricity!!!”

Helpful Report

Posted 2 years ago

“I wanted to change my direct debit amount to make it less. The website doesn't allow that. You can only increase the amount. I tried to contact BG but could only find a call centre number to register a complaint. The person on the phone had difficulty with the English language and finding my account. Eventually she found the account, even though I had given it when asked by the automated greeting, but she couldn't deal with that request and would have to transfer me to another department which, I was told, had a long queue. At that point I gave up and transferred to OVO. BG's website is a shambles and BG obviously don't want to communicate. They have something called web chat but I couldn't find a way of getting to it. Clearly BG don't want their customers to interfere with their operation much less talk to them.”

Helpful Report

Posted 2 years ago

“Agreed a direct debit amount even got email confirmation, today they took at lot more than agreed and won’t do a single thing about it after over 2 hours talking to them about it. Disgraceful firm”

Helpful Report

Posted 2 years ago

“Just moved into a place had nightmare getting a debt off finally got cleared After various loopholes Phonecalls after 4 calls got through to someone who actually wanted to help Terrible customer service Now I'm doing circles trying to top up my card No where seems to take on British gas Umm red light . Can't wait to jump ship from this he'll hole Sent a card to with old tenant name so thought old card would work . Sounds like more headache now Never actually known out like it /fact Thought these were a big company discareful”

Helpful Report

Posted 2 years ago

“Didn't even want to score it we have spent 6 DAYS trying every trick in the book to give this phone numbers useless, live chat doesn't work. So just to let you know BRITISH GAS??? In India my final meter is 7893 lynn Sheriff. Hope you read your reviews 🤪🤪. So don't be chasing me for extra money. A complete mess of a company...funny no problem getting bills ????”

Helpful Report

Posted 2 years ago

“Wanted to leave british gas. I was on the computer for four hours. every page was designed so that you can't leave I'm going to ring ofgem as I can't see another way out worst company I have ever dealt with”

Helpful Report

Posted 2 years ago

“On moving home, I submitted my final meter readings for 21 Feb 23 and received refunds for both gas and electric as my closing balance. Then I received a bill for £61.11 for electricity up to 27 Feb for energy I did not use because I no longer lived at that address. After several very long phone calls to Johannesburg, S. Africa and being told twice that this amount has been written off, it was then taken out of my account. I am so cross and frustrated and have now written to British Gas and await a reply. Recently I received an email to say British Gas have closed my direct debit but they still owe me £61.11, not to mention the inconvenience and expense in trying to resolve this issue.”

Helpful Report

Posted 2 years ago

“The worst supplier what I've ever been !! Avoid!! I spend 4 hours on the phone !! I've been speaking with 5 people and each time I've been told I will be put to another person and nobody sort out the problem ! So I closed call ...”

Helpful Report

Posted 2 years ago

“Got to be the worst company I’ve ever dealt with spent 4 hours yes 4 bloody hours on the phone to this load of clowns last week trying to get a smart meter installed on a property we are developing past from pillar to post eventually told me after 1 hr and 53 minutes on just one call that they have changed from business to residential and we should receive an email and book meter installation within 3 weeks called today 1 hour call and nothing done nothing changed Did electricity with eon and done fitted within a week avoid this unprofessional slapstick organisation at all costs”

Helpful Report

Posted 2 years ago

“Smart meter monitor as'nt worked for 2weeks had no gas for todays as nothing landing on meter what let me switch not even with a debt procoiocal all they say is give it 7 to 10 days and monitor will work does'nt and were on priory list thats a load of rubbish as well because there not bothered DO'NT USE THEM”

Helpful Report

Posted 2 years ago

“Awful company, Took 711 for off me in a single month....I live on my own”

Helpful Report

Posted 2 years ago

“I have moved into a property recently, been in there a month. The previous tenants were under British Gas. Called BG the first night I slept there and told them i’m the new tenant and I’ll be switching providers, the call person didn’t like that and BEGGED me to stay. I said no and I told him that any previous debt legally has to be written off because it isn’t mine to pay since I haven’t used ANY electricity or gas. The guy eventually agreed and said he sort it out on the system. I switched providers after 2 weeks of living there. The day I switched BG sent me a message saying I owed £16, give or take a few pennies. I was about to pay them today because it’s payday! It’s been 2 weeks since I switched providers. While on the phone to pay BG I get a text saying I now owe them £30. I ignored it because it’s not true. Within 1 minute, no word of lie, I get an email from BG that says I owe them £52. I’ve lived in the property for a month. Switched 2 week after moving in. At most I use 4 hours worth of electricity a day because I have baby groups and appointments daily to attend to. How in all of the land of the sane can I owe £52? The day I moved into the property the meter said £80 and 3 days later I checked the meter it said £0 so there’s no way that the £52 was the previous bill. I don’t understand. How do people use or recommend British Gas? British Gas need to take a long walk off a short pier with 50 tonne weights chained to their ankles, being money hungry is disgusting and evil”

Helpful Report

Posted 2 years ago

“Awful company - avoid! Repeated estimated bills when have a smart meter. Can’t see usage on the app - haven’t been able to for quite some time now, and they won’t replace smart meter counter screen so can see what the usage is. Taken a refund back by adding it to next bill. Have made my 82 year old mother in debt for the first time in her life with their extortionate and dishonest billing. Told them changing supplier and they had the cheek to offer a cash incentive to stay. No chance.”

Helpful Report

Posted 2 years ago

“Should be no stars there prepayment smart meter monitors do'nt work not bothered is disbled and can'nt go to meters to add credit they say 10-14 says to remotly fix problem they do'nt just keep rasing ticket”

Helpful Report

Posted 2 years ago

“Took too much money from me this month despite a promise last month not to. Their representative doesn't understand. Pathetic.”

Helpful Report

Posted 2 years ago

“TERRIBLE COMPANY, WAITING SINCE 6TH SEPT 2022 FOR A COMPLAINTS EMAIL I SENT REGARDING SEVERAL LANDLORD ACCOUNTS, STILL NO RESPONSE!”

Helpful Report

Posted 2 years ago

“Charging twice for the same period When my daughter moved out of my rental property in Sept 2022 I contacted British Gas, the supplier, to let them know I would be paying the bills from now on until I'd sold the property. The bills kept arriving monthly to The Occupier, I paid them. The last one being December 2022. In February 2023 I contacted British Gas to let them know I'd sold the property and please could they send me a final bill. So they closed The Occupiers account, opened a new account- backdated it to September 2022! I queried this several time as I didn't see why or how British gas could charge again for a portion of energy that had already been paid for? Eventually I spoke with a lady for nearly an hour, who in the end, promised me I had nothing to pay and that the account was now closed. A few days/weeks later I received an email and letter from a debt collection agency for the full amount- backdated to September 2022 and no government subsidy deducted. I have requested a Deadlock letter at least 6 times as I would pay the bill then take it up with Ofgem So far they have completely ignored my request for the Deadlock letter - so I cannot move forward with Ofgem! Apparently they are sorting out my invoices now... but I imagine in the meantime I'll end up with a bad credit rating due to their ineptitude. Date of experience: 22 March 2023”

Helpful Report

Posted 2 years ago

British Gas is rated 1.2 based on 3,127 reviews