British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.22

1.2 Rating 3,208 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,208 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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British Gas 1 star review on 21st December 2025

105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Basically british gas is moving its customers to a new system, but it is not equipped for piority customers and they are not getting their meters read because the new system can book meters readings”

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Posted 2 years ago

“They overcharge you an outrageous amount when you barely use electricity. Worst energy provider ever. And do not get me started on customer service because they are terrible and useless.”

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Posted 2 years ago

“Crooks! They are completely unethical. Their statements make absolutely no sense. Their customer service is appalling. They charge what they think they can get away with. They need to be investigated by the police fir fraudulent behaviour. An absolute joke of a company.”

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Posted 2 years ago

“Their customer service is non-existent. They answer emails by suggesting you should telephone. Their live chat service is just a chatbot, no human being. They increased my direct debit even though my account is well in credit and then refuse to discuss it at all. Completely awful service, not recommended.”

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Posted 2 years ago

“Absolutely horrible customer service and overcharging you. They don't care about you and they only require you to pay bills, but if you need something you'll have spend hours and days trying to reach them.”

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Posted 2 years ago

“Absolutely terrible service, as a new customer I would NOT recommend. I’m having an absolute nightmare with this company already and I have only just switched over to them. Don’t even debate swapping over to British Gas. I would go more into it but I’ll get even more angry than I am with them now. I have spent 3 days on the phone with them with every single ‘advisor’ telling me all different things.”

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Posted 2 years ago

“This company needs closing down my 74 year old mum as asked for perpayment metes to start paying her bill off but they only put credit meters in and want all her penson”

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Posted 2 years ago

“Worst customer service ever. They are aware of the problem and the fact that they owe me money and are not doing anything about it. Been trying for the last 6 weeks.”

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Posted 2 years ago

“British gas socks, they installed a new meter and smart meter. It takes them weeks to try and fix a problem and nos I can't top up yet again. Call centre in SA and they no good helping us.”

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Posted 2 years ago

“Diabolical service, The very definition of incompetence!”

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Posted 2 years ago

“Please do not use this company dreadful service. I have made several complaints about the ridiculous amount of money charged on my bill, I have had to work the amount of usage myself using the government’s website the so called experts at BG are unable to do so, my complaint has been on going for 18 months & still not resolved!”

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Posted 2 years ago

“Decided to rejoin British Gas and after 2 months I have switched back to octopus. In the time of the switch back to octopus. They have sent me 4 final bills and have said this is what I have used. I just don’t understand how there is 4 final bills. I don’t understand how they’re saying I have spent nearly £70 in 4 days monday-Friday, when I live in a 1 bed apartment which is a new build? It’s been nothing but stressful and I am glad I am leaving them.”

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Posted 2 years ago

“Shocking Customer Service, whilst trying to resolve a billing issue”

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Posted 2 years ago

“Do not use British Gas!!! Worst company ever - much better and fairer energy suppliers out there”

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Posted 2 years ago

“Worst company by far, that I have EVER had the misfortune to deal with. Boiler installer flooded my laundry, 2ins covering floor also ceiling, walls and newly fitted boiler and electrics. My large new roof, permeable felt and tiles fitted previous year was damaged by holes resulting in £3650.00 of damage which I had repaired in week before Christmas as storms forecast over the festive period. I felt I was subjected to harassment and intimidation as a result of the gas fitter and manager's subsequent visit and I paid my builder for the repair after I received a call from B Gas Insurance Company stating that my case would be closed as manager would not accept responsibility. A dreadful experience and I am finally finished with this lot!! I give B Gas NO STARS!”

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Posted 2 years ago

“Avoid this company worse than anyone .”

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Posted 2 years ago

“Not only is their website a joke as is their app, there customer service is terrible, hung up on when finally got through, their complaints process is a joke.”

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Posted 2 years ago

“Am totally fed up with utterly useless billing system used by BG. Almost a year now since migration of my account to new platform and still no joy in recovering £155 owing to me from credits on old platform. After at least a dozen attempts to communicate this issue I have given up any hope of ever resolving it. Worst billing experience ever, will be switching to different supplier when current fixed contract ends this October. Even lowest score of one star is one too many!”

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Posted 2 years ago

“After being given over to British Gas after my previous energy company folded, I shuddered at the thought of having to deal with them again after previous bad experiences with. Surely they must have improved by now? No, they are considerably worse than ever. This company is not only inept, ineffecient and clueless, it is bordering on corrupt. The customer service has been appalling. Either empty or broken promises on the phone or completely ignoring complaints. If I wasn't so relieved to be finally free of them, I'd make a complaint to the onbudsman but I've wasted so many hours of my life already I just cannot be bothered.”

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Posted 2 years ago

“After 18 months of hell with British gas, incorrect billing, refusal to respond, ridiculous responses from call handlers, etc, moved away from British gas and cleared the exorbitant bill of over 4K. British gas emailing for me to pay my final bill (of just a couple of weeks or so s supply) but emails didn't include amount or copy of bill. App closed to access, even though you declare the account is open to scrutiny for 6 months after closing. (good way to try and avoid scrutiny by ombudsmen). Call handler tells me no facility to email bill, and 5 weeks for paper bills. I ring again a few days later, and different call handler sends copy of bill within seconds. So much stress caused by something so basic, paying your utility bill. Bills all paid, and was glad to get this dreadful company off my back. Now, contacted by a legal firm wanting a further £28 for what? Rang the number, oh I can autopay!?!? More money to this company making billions? 20 minutes on phone to speak to someone. Grief this company like a piece of chewing gum you can't get rid of. Rubbish service, legalised extortion.”

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Posted 2 years ago

British Gas is rated 1.2 based on 3,208 reviews