British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.21

1.2 Rating 3,127 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,127 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

Write Your review

Tell us how British Gas made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

British Gas 1 star review on 1st May 2025

British Gas 1 star review on 2nd December 2024

Richard Parsons

102

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Left British Gas for another supplier, they owed me money when I left which they promised to send a cheque for. They failed to do so! I contact support and they said they would fix the problem and get a cheque sent out ASAP .... again months go by and nothing. I have filled in 2 complaints forms and never got a reply about the money they still owe me to this day. After contacting Citizens Advice they said to get a deadlock letter from British gas to make a formal complaint with the energy Ombusdman, currently they still have not replied to my request and still owe me money. You can bet if I owed them money they would be sending collection agents to get it! Terrible customer service and illegal business practices.”

Helpful Report

Posted 1 year ago

“Rude! This is electric side not gas! Cut me off mid question. Exit fee is totally extortionate - as too are current prices. Be careful before signing up!”

Helpful Report

Posted 1 year ago

“Terrible phone service and waiting times, system ends up hanging up on me several times. Perhaps after the billions of pounds you and our corrupt government has made out of us you could empty some proper service?! Thankfully i'm leaving this dreadful company and I'm just finalising my last bill which they couldn't even get right! Wont get paid until it's sorted. I suspect il be told to go to Twitter or Facebook to get a reply - embarrassing company! Remove British from your name you're not fit to have that title.”

Helpful Report

Posted 1 year ago

“have been a customer of British Gas for 20 years but am now at the point where I seriously would not recommend. I have not paid any electricity for the house I moved into in December, despite several phone conversations. This has really stressed me out as I worry the bill will be unaffordable when it comes through, I am very stressed out.”

Helpful Report

Posted 1 year ago

“I was promised a refund from my old property of £298 .I am with another company now and when I got a letter informing me of this I was very happy.Two months later and it still has not arrived and when I phoned too fid out why the money has now gone down to£60!They are liars!”

Helpful Report

Posted 1 year ago

“I recently had a new boiler fitted to replace one over 30 years old. The whole process was simple, fully explained and with strict time guidelines. The engineer was polite, tidy, skillful and utterly professional. There were a number of unexpected issues due to the age and construction of my flat, necessitating laying new pipes in inaccessible places, yet he dealt with all of these with aplomb and on great time. It was a totally stress-free 2 days (for me) and I wish to thank British Gas for that. I have read other reviews which differ from my experience, so I thought it important to let you know how happy I have been throughout with how I was treated and how the work progressed.”

Helpful Report

Posted 1 year ago

“We was given the wrong account the account went into a debt of £835 we r pensionersasked for this to be waived over got refused. We asked for a pay as you go meter gave us a totally different account a credit account plan which we have t heard of b4 pensioners not on a big income this is disgusting we have been conned by British gas absolutley rubbish stay away from them!°°° Sheila”

Helpful Report

Posted 1 year ago

“NG customer service is dreadful. I changed to EV tariff online as advised. Received an email stating new tariff would take effect from 6th May . Only to be told 13 June my request was cancelled 7th May only I wasn’t informed and have been charging my vehicle at the higher tariff. Called to discuss continually passed from person to person having to explain the issues over and over without the problem being resolved. Absolutely dreadful from such a recognised household name awful”

Helpful Report

Posted 1 year ago

“OK here goes, home care was due for renewal however I am also moving house a month later. Wanted to see if I could sort that. after eventually getting answered and through all the checks etc, I then needed to be transferred to another team and of course was cut off. I then tried again and the same happened. I then tried doing this on line but again had to talk to Ai and doing what I wanted was not possible on line. In total I spent just over 2 hours with no result. Out come, today I cancelled the renewal of my home care 4. In the new house I will book a service with a plumber and see where I go from there. I guess this has a lot to do with the world working from home?”

Helpful Report

Posted 1 year ago

“I left British gas in 2020 in 2023 going for morgage broker said I was in default not paid gas bill. Contacted British gas to find out and after final bill i owed £1.87 and hadn't send bill out and put me in default on credit file. Awful compnay”

Helpful Report

Posted 1 year ago

Helpful Report

Posted 1 year ago

“British Gas customer service representatives are rude and unhelpful. They prey on vulnerable customers e.g. elderly. I have spoken to a representative today (Gift) from South Africa. He was not helpful, condescending and patronising.”

Helpful Report

Posted 1 year ago

“Highly disappointed with British gas , no help provided ,keep telling you they will sort it out and nothing has been done .Just a joke ,not a service.”

Helpful Report

Posted 1 year ago

“I am pleased with the help provided by a lady ( Gugu ) on th 2 june. Politeness and efficiency settled the matter and there was no lengthy waiting time. Thanks”

Helpful Report

Posted 1 year ago

“I was due to have british gas as my new supplier tomorrow 2nd of june. But after this morning experience over the phone I think NOT. The customer service are DISCRIMINATING RACISTS. I was spoken to like dirt. And had the phone put down on me twice.”

Helpful Report

Posted 2 years ago

“They are trying to force a smart meter on me turned up one day made appontment failef to appear phoned one last to confirm texted the next day to say it was off now they want to come back on the day they were meant to come just made a coplaint with them over bullying behavior told them to keep there meter i want compensation off them would not recomend just about to move on with been custumer for nearly 40 years”

Helpful Report

Posted 2 years ago

“DO NOT USE BRITISH GAS we have had the most awful experience with them. The most stressful 3 months and a total lack of empathy shown by their complaints department. The sold us a new water cylinder and boiler, told us it would take 2 days. What they actually did was fit 2 faulty, leaking cylinders, fitted faulty valves, wired the boiler incorrectly, wrote a gas safe certificate for a boiler which was not working, left us with a boilet that sounds like a ship coming into dock when you turn on a tap, spent 3 months sending multiple gas fitters into our home, wasted water, heating, created damage through leaks, lied about work being OK. When we complained, the customer complaints department replied with two sentence replies and decided that a reduction of 6% on the bill was all we needed. This has been a horrible experience. I still don't feel that my boiler is safe. All they care about is getting paid. Horrible horrible experience”

Helpful Report

Posted 2 years ago

“BG increased my payments to twice/three times what everybody i know pays and justifies the increase with non sensicle excuses. They lie and confuse in a bid to fleece more money off people. Please avoid!”

Helpful Report

Posted 2 years ago

“Absolutely horrendous company. Offshore morons, lies and extortion”

Helpful Report

Posted 2 years ago

“I moved over from octopus energy as I've owned a ev for 9 months & not able to charge at off peak cheaper rates as you can't read my smart meter. As a new customer you said I would have new British gas smart meters installed regardless of brand or condition of existing meters. Two months in after multiple cancelled install appointments, I'm now being told I might not require new smart meters. I'm still not able to use the off peak rates I signed upto & there doesn't seem to be a positive outcome in sight either. Just do what you promissed from the outset & we wouldn't have any issues at all.”

Helpful Report

Posted 2 years ago

British Gas is rated 1.2 based on 3,127 reviews