British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.21

1.2 Rating 3,124 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,124 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

Write Your review

Tell us how British Gas made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

British Gas 1 star review on 1st May 2025

British Gas 1 star review on 2nd December 2024

Richard Parsons

102

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“British Gas is all over the place from migration to new system poor workers don’t have a clue what’s going up . But people like mangers just sit back and relax way to many problems needs to be sorted!!!!!”

Helpful Report

Posted 1 year ago

“Cannot track useage”

Helpful Report

Posted 1 year ago

“Totally unacceptable service since upgrade Can not see bill or any details on what tarriffs are available to switch. In educated service team which on line uses the same cut and past response and not addressing my questions. The after 40 minutes on line 3 Times asked to call a human being which is near on impossible as it keeps you waiting. Get a grip with technology and what the customer wants and please do quality control on your testing and releases as it’s obvious it’s below par”

Helpful Report

Posted 1 year ago

“Absolute joke of a company ripping people off wouldn’t recommend if the last company on earth”

Helpful Report

Posted 1 year ago

“31 minute wait to speak to customer service on a Thursday mid day”

Helpful Report

Posted 1 year ago

“If there's a worse company out there, I'd be amazed.”

Helpful Report

Posted 1 year ago

“This has to be the worst customer service I've ever had.”

Helpful Report

Posted 1 year ago

“Worth service ever.. rude and unhelpful customer service. extremely unreliable and unhelpful. they don't send and confirmation emails or text for your booking. they don't report back of the work that has been carried out or update your account online. they make changes to your account without letting you know. the Enginner they sent to your property are very unhelpful and they come up with every single excuse not to carry out the work. do not waste your time and money with these people. stay away from this company and don't through your money away with them.”

Helpful Report

Posted 1 year ago

“Unbelievably incompetent administration where the simplest request is mishandled in a quite fantastic way.”

Helpful Report

Posted 1 year ago

“Been given several over estimated bills since April after I have given meter readings. Spoke to two different people at call centre both times put on hold and failed to come back to me. Absolutely awful customer support.”

Helpful Report

Posted 1 year ago

“Terrible customer service from the British gas call centre in South Africa. I was double charged for my electricity bill and tried to resolve it with the call centre. I spoke to 6 different lady call handlers all were all very poor and rude and could not resolve a straight forward issue. Due to the terrible customer service I have now left BG!”

Helpful Report

Posted 1 year ago

“Inflated energy bill with rude customer advisor and fake chat .Cut off by advisor and fake chat representative after waiting in que on 521 position.SHAME”

Helpful Report

Posted 1 year ago

“Absolutely appalling !!! Taken me 3 months to sort out a final bill, due to them moving me from an 'old' system to a 'new' system without my consent. Even received debt collector letters for over £800 when my final bill was £90 !!! I'll Never ever use this company whilst Im breathing !!. APPALLING.”

Helpful Report

Posted 1 year ago

“Hopeless website. Tells me everything except what I need to know. Just want to make a payment but nowhere to be seen. Urgh. Been looking for last half hour. Why do you change app set up when we ve just got used to old version.”

Helpful Report

Posted 1 year ago

“All south African advisers are horrible arrogant pigs,I've made 8 calls and there wasn't one nice one,horrible people”

Helpful Report

Posted 1 year ago

“Booked engineer for repair as I am 78 and unwell. Booking was for 10am to 2pm on 20th. 2 hours late then a phonecall to say he would not be coming until 10am tomorrow. No heating.”

Helpful Report

Posted 1 year ago

“My gas account has been inaccessible for 2 months now, I was told it could take up to 6 weeks to update 8 weeks ago. I can no longer give a gas meter reading on the phone. Atrocious service.”

Helpful Report

Posted 1 year ago

“Have to agree with the hundreds of bad comments. New app,is rubbish, but you cannot see your old credits, they have disappeared along with my money. Cancelled my d/d which I have had for 45 years, so if your d/d can disappear so can your credits. They say nothings wrong, but I do not believe them.”

Helpful Report

Posted 1 year ago

“they sent my stress level to 10, appalling service the worse of the worse, if you fancy sitting on the phone all day on hold call British gas, zero rating from me”

Helpful Report

Posted 1 year ago

“We have just had a smart meter added to the house , had extensive electrical works done to upgrade our electrical systems so that we can accommodate an electric vehicle charger. We wanted to stay with Britush gas and move to the Ev tariff . Says you can on the website, your customer service team say it isn’t a problem , but after hanging on the phone for hours eventually it became clear the tariff isn’t working and no one can tell us when or if we can switch ???? Problems are ok everyone gets them but not having an answer and not communicating that both , on your web site and to your staff is really poor.”

Helpful Report

Posted 1 year ago

British Gas is rated 1.2 based on 3,124 reviews