British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.22

1.2 Rating 3,243 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

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Metrics

1.2

Based on 3,243 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Live Chat

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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British Gas 1 star review on 21st December 2025

105

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Zero, but of course I can't leave a zero. I'm not surprised to read so many poor reviews, sort yourselves out. You have the market share for utilities in the UK so improve your all round performance. I lost count of the amount of times I received mis-information from customer services and it seems as though you make it up as you go along. I like the way that you regenerate bills to make account credits disappear. As crooked a company as you'll get.”

Helpful Report

Posted 2 years ago

“BG actively try to avoid raising valid complaints and then don't answer them - before actively also seeking to close them. They tried twice! They've just done this to us indicating a lack of response on our part by a due date.Oops... we have an automated confirmation, they received our reply a day prior. They closed the complaint. Energy Ombudsman here we come. Pity we can't give ZERO stars. Clearly there is a financial incentive for BG to disregard complaints - hiding the truth.”

Helpful Report

Posted 2 years ago

“Literally the worse energy company there is. Even after the ombudsman struggled to work out what on earth they are doing, they pass you from pillar to post with their stupid 'new billing system' 'old billing system' absolute nonsense. 7 final bills, all different when trying to leave. they are literally clueless. I will never use british gas for anything ever again”

Helpful Report

Posted 2 years ago

“I would give 0 if I can, worst service online and over the phone, they don’t explain or don’t know how to explain and just try to make money by lying to customer and get me into the worst situation and charge me excess. Gas got turned off by their phone call to emergency service who came switched off the gas and had to phone them to connect again by paying excess because the staff said if I don’t pay no one will come to connect my gas, if they told me emergency service will not sort my expired alarm out but just switch off the gas I would not have let them come, I could have called my electrician check the alarm and sorted it out in minute and 5 pound, telling me they can came quicker but kept give me later date on confirming when I have no choice as gas turned off. I made complaint while on the phone and just had an e mail saying that they closed my complaint without telling me what is the outcome, then I saw an invoice charging me the excess. Basically they ignored my complaint. Hours on the phone and it was hard to get through by machine talking. Awful.”

Helpful Report

Posted 2 years ago

“terrible company, stay clear!”

Helpful Report

Posted 2 years ago

“I don't even know where to start with the issues I have had with British Gas since 19th April 2024 since getting my keys to my property. I have called the centre 50 times spoken to several people who have transferred me to different departments regarding my gas not showing on my meter or showing on my British Gas app. All I want to do is set up a direct debit and give my meter readings to set my gas up I've had an engineer out to change my meter to smart meter hoping it will help. I've raised several complaints but today is the last straw. I have spoken to someone 9am this morning, I have had to book the day off work as I was told I will get a call back at 6pm today which I advised no as their office will be closed for the advisor to tell me no it is open 24hours it is now 8pm and still no call. I have gone to ring the same number for the voicemail to tell me the office is shut. I am so disappointed in the service I have received from every single colleague in British Gas department. I will be taking this further.”

Helpful Report

Posted 2 years ago

“Phoned up after a letter I received saying I was not topping up enough phoned them only to receive a load of nonsense from somebody who could barely speak English gave up in the end”

Helpful Report

Posted 2 years ago

“Since they are holding my money that I was meant to receive back over the last three months, I went to the madacovi.co website and reported British Gas there. As soon as Madacovi.co contacted British Gas, they apologized and gave me a reimbursement. I would have become stranded if Madacovi hadn't assisted me.”

Helpful Report

Posted 2 years ago

“As previously said if I could give you zero I would ..what a disgraceful scam company ... and the CEO receives a salary of 8 million per annum and can’t see that the company is professionally run ...I must have contacted BG over fifty times , by email, phone and live chat ..been hung up on , gone silent on , transferred repeatedly ..been given the incorrect number ...and ..emailed them every day for 14 days ..all I receive is an email saying someone will get back to me ...never happens! And ...now I get a letter from their lawyers this morning ...phoned immediately ...and still not able to speak with anyone to resolve the issue ...lawyers only want payment ...what a joke ...what a scam !!”

Helpful Report

Posted 2 years ago

“If I could give 0 star then I would, the only thing they excel at is incompetency... Two years in Sept coming & still carnt see online Gas usage. Just received email that they have changed my account settings and told me I would prefer it.... Why carnt they accept customer preference. Finally had enough & off to another provider. Goodbye British Gas & Good Riddance...”

Helpful Report

Posted 2 years ago

“British gas the worst company u have deal with . They call me ,make me switch with them ,told me that I will go with fixed price and any usage does not affect my bill for 12 months, after 3 months of paying 100 pounds in summer time, I ricive the bill with extra 141 pounds. I call them wich was hard to catch them.,nobody knows nothing and many time the phone was hangup , the issues didn't solved, and for end up with them i have to pay the fees and extra payment wich they charged me foolish. Don't do like me,don't listen them liars 😤”

Helpful Report

Posted 2 years ago

“Customer service is very poor . Difficult to speak to anyone . Have been hung up on numerous times . Have spoken for hours and issues still not resolved . Difficult to understand staff and English is not their first language . Dont listen at all . Would advise anyone not to join British gas . Absolute clown outfit .”

Helpful Report

Posted 2 years ago

“As a 92 year old and a heart condition our treatment by British Gas was terrible and everyone I speak to agrees with me”

Helpful Report

Posted 2 years ago

“Absolutely the worst company I havecever dealt with. Disgraceful customer service in South Africa who hang up phones etc”

Helpful Report

Posted 2 years ago

“The absolute worst company I’ve ever had the Mispleasure of dealing with. I’m genuinely convinced the entire company is run by a chimpanzee who’s always drunk and makes decisions based on the results of a Magic 8 Ball. Avoid at all costs”

Helpful Report

Posted 2 years ago

“app really less than average , useless , not informative atll compared to other suppliers”

Helpful Report

Posted 2 years ago

“Basically my complaint went on for months and then the person who was dealing with the complaint made a major issue by sending me a large cheque refund i called British Gas to see if it was correct and would it be ok to cash the cheque I was advised that it was fine so I did then a new person from the executive team took over the case, after checking the complaint she said that even though he made the mistake I had to pay the money back as I cashed the cheque, not impressed with this situation was told to contact the energy ombudsman, he did his best but even though British Gas admitted that they made a lot of shortfalls and said sorry and gave me a £200 gesture of good will, but still left me with a electric bill for over one thousand pounds, and I did email the ceo Chris o'shea and so I contacted the centrica media team and they promised that they would try to help me, they gave me a new case handler Claire Woodward, but it made no difference, and she tried to help, and gave me some advice but I was not happy about this and did reply to her email but all I meant in the email was I was looking for more advice and help before I decide what I want to do but she decided to give me a dead lock letter which I never requested, plus the new case handler Claire Workman basically went on holiday only a day after she took up the case and will not be available for weeks, so yet again British Gas dragging out the complaint, on top of this I bet the british gas employee who put a family into major debt will definitely have his job and leaving a vulnerable family into major debt”

Helpful Report

Posted 2 years ago

“If l could zero stars l would, so many complaints but here is just one of them . I was involved in a hit and run and ended up in hospital when l come out of hospital l had a taxi back so l topped my meter up on the journey home. They promised me the money had gone on to the meter , so when l got home no electricity so l phoned them up and they said your meter is faulty please wait within the hour for a engineer. So l waited no engineer turned up l phoned them up again and l was told no engineer was ever booked your meter is fine and treated me like dirt on my shoes!! In the end a neighbour of mine helped me so l put the phone down on British Gas. They are a waste of time , customer services need training big time and my 14 year old niece would do a better job working for them .”

Helpful Report

Posted 2 years ago

“SHOULD HANG THEIR HEADS IN SHAME I have had a billing and meter dispute / complaint with British Gas ongoing now for 3 months. I have a disability and the way in which BG treats disabled customers is utterly appalling and they should be ashamed of themselves. I have sent over 40 emails now to the Executive Office, Directors and customer services and now the matter is with the energy ombudsman. I have even contacted my local MP to ask for help as no one at British Gas is bothered to care or help. Two managers have dealt with the complaint from the Executive Office, both failed to deal effectively with it. After just a couple of emails they completely ignored email after email that I sent and I never heard from them again. You both should be ashamed at the appalling service you gave. A mediator then stepped in assuring me he would deal with my complaint and resolve it. He failed to ring me when he promised. When he finally did contact me by email days later he completely disregarded what the complaint was about and an engineers visit and said all was sorted now. IT WASN'T and despite emailing him 3 times asking him to contact me he has ignored my emails and has NEVER contacted me since nor attempted to resolve my dispute/complaint. Again shameful. I am currently signed off work unable to work due to the decline in my mental health and no one at British Gas is bothered to help despite me literally begging in my emails for someone there to please help me. There is a huge failure in their customer care standards and a catalogue of failures in dealing with the issue and how I have been treated as a disabled customer. Those in the Executive Office should hang your heads in shame, it’s absolutely shocking. The most appalling experience I have ever encountered and it is still ongoing 3 months on with no resolve. Shame on you British Gas. I would never recommend anyone to switch to you, just horrendous customer care.”

Helpful Report

Posted 2 years ago

“DON`T TRUST BRITISH GAS, YOU PERSONAL DETAILES WILL NEVER SAFE IN THIS COMPANY. THEY GIVE YOUR PERSONAL DETAILES TO BW LEGAL AND THEY OPEN FAKE ACCOUNTS OR FAKE BILLS AND WILL PRESSING YOU PUMPING MINEY FROM YOU, NONSTOP HARASSEMENTS. DON`T TRUST BRITISH GAS”

Helpful Report

Posted 2 years ago

British Gas is rated 1.2 based on 3,243 reviews