British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.22

1.2 Rating 3,243 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,243 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Live Chat

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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British Gas 1 star review on 21st December 2025

105

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have a credit balance with British Gas and requested a £4000 refund from an online chat representative on, since October, I do not hear anything from until last two weeks i hired A TTORNEY JOHN GOODWIN WHICH helped me to recovered my fund back from british gas after i submitted the evidence to him. The evidence must be provide before John Goodwin can help you for your refund. You can text him on te le gram or what sapp + {4} {4} {7} {8} {9} {3} {9} {4} {1} {6} {1} {9}”

Helpful Report

Posted 2 years ago

“I have been trying for 3 weeks to move my feed in tarrif to Octopus so they can pay me a better rate than the FIT scheme. They have no idea whatsoever of how to do it. Talking to what I guess is their Indian call centre or their chat system is a waste of time. They sent me this below today. I spent 30 mins trying to explain to the chat agent wh ohad no idea what they needed. I can't complain as I only have my PV solar FIT with them & so am not a customer. Here is their e mail:- Hello, Greetings of the day! Thank you for getting in touch with us. I hope you are doing well. We sincerely appreciate your patience. This email is in response to your email received on 20/05/2024 We require specific details from you that cannot be shared via email hence I would like to request you to connect with us via chat so that we can advise on the necessary steps to resolve, to connect with us through chat using the link provided below. The quickest and easiest way to get through is on live chat, where you can find us Monday to Friday, 8 am to 6 pm via https://www.britishgas.co.uk/help-and-support/contact-us This trail will no longer be monitored as the required action is now informed. Thank you for choosing British Gas. If you need to chat to us in the meantime, the quickest and easiest way to get through is on live chat, where you can find us Monday to Friday, 9am to 5pm. Chat to us Many Thanks. Gisha John Your British Gas team”

Helpful Report

Posted 2 years ago

“The app is useless as it only gives 1 option ie 'book a repair'. On-line the 'contact us ' option puts you through to a 'chat bot'. In response to my request to speak to an advisor it keeps coming back with "how can I help you " ? All I want to do is submit a meter reading!!”

Helpful Report

Posted 2 years ago

“They sent a paper bill 3 months ago that went amiss in the post. Instead of sending a repeat paper bill they sent a solicitors letter which is a threat. To date and despite lying that they have reposted the new paper bill 3 times , no bill has arrived in the post. Terribly company to deal with on the phone too, takes them bloody ages to answer the simplest of puerile questions because they are reading from a screen in south east Asia like robots.”

Helpful Report

Posted 2 years ago

“They left me a disabled elderly gentleman without gas or electricity so far 3 days. I have called them over 10 times trying to sort out a faulty PAYG meter. The staff are unhelpful and just like to cause more difficulties. I will be making a formal complaint to my local council as British Gas are discriminating against disabled and vulnerable customers.”

British Gas 1 star review on 18th May 2024

Helpful Report

Posted 2 years ago

“Absolutley disgusted with this company, Two young lads visited my 83 yr old Mother other day begging her to switch to British Gas when she said no he then asked her if he could use her toilet which was upstairs, she stupidly allowed him to while the other one walked straight in her house. When he finally came down he then asked her for her bank card n asked for the long number from it, she told him why if she clearly said no she didnt want to change to your company. After they finally left she phoned me n i phoned the police who found these two idiots then they lied saying he didnt go to the toilet then said he did. Why do you send these idiots knocking n begging people to change to your company it only puts alot of people off.”

Helpful Report

Posted 2 years ago

“Made a complaint about their marketing material. Chased it up a dozen times with no reply. Phone calls go through to a call centre the other side of the world; they try to be helpful, but it seems BG just use it as a dumping ground for complaints they can't be bothered with. Disgraceful customer service. Ditched them and switched to Octopus.”

Helpful Report

Posted 2 years ago

“As I was chased by BG to provide their survey thought it was best to make it more public. I wished to change from a prepaid meter to a credit meter which I'm entitled to do. Two persons separately in two different calls lied about a nationwide outage for switching from a prepaid meter to a credit meter. This was confirmed to be false by Comreg. As to why they lied it can only be speculated as needing to meet internal metrics. Thankfully, I have the wherewithal to check potential falsehoods claimed by your staff. However more vulnerable customers may not have the means or ability to do so. Although the switch to credit meter was eventually made after having to chase twice with the compliments departments I am still leaving as the potential impact of lies your staff make disgust me.”

Helpful Report

Posted 2 years ago

“Awful customer service and client contact, I would not use again and I used to think they were good!”

Helpful Report

Posted 2 years ago

“I just joined British Gas for 5 months and they are the biggest mistake of my life they will take money out of your account without your acknowledgement they took £900 from my account which i was supposed to pay my rent and other bills and the customer service is awful once you ring them they will put you in other departments and will still not sort your problem they are worst nightmare I would never recommend them to anyone never”

Helpful Report

Posted 2 years ago

“British gas have promised time after time to send us a letter confirming there was a dispute and during this period they put a missed payment on our credit file which is looking like it could put out mortgage up £400 pm, the letter is needed to get the remortgage but they still haven't sent the letter admitting a dispute even though they have admitted every time we call, they just don't care about their customers and have no integrity and no professionalism.”

Helpful Report

Posted 2 years ago

“British Gas has been charging our tiny charity for gas we never used to the tune of £6,363 which they have not refunded despite promising to do so repeatedly ever since we reported it months ago - and urge you to help by featuring us soon on your empowering national program. Despite having had our gas meter removed, the faulty AI loudly whistleblown in the press has spent years endlessly charging SPID Theatre, an award winning youth charity based close to Grenfell who has made art that advocates housing justice since 2005. Now that our neglected council state theatre is finally being restored following a 20 year campaign, we have had a new meter installed which we will not use until works complete – yet British Gas chatbots will not accept the reading we have verified and submitted as 0000. This is a shocking scandal exemplifying how huge conglomerates profiting from fossil fuels are stealing the future of vulnerable young people. SPID Theatre is currently reliant on overdrafts and urgently needs the of £6,363 owed. Please help us stop this systemic injustice and secure reparations long overdue.”

Helpful Report

Posted 2 years ago

“AVOID AVOID AVOID BRITISH GAS AND DYNO PLUMBING WORSE COMPANIES GOING HAD 3 VISITS TWO ENGINEERS COULDN'T BE BOTHERED TO INVESTIGATE AND SAID SEALANT ISSUE HAD THIS DONE EVEN THOUGH THERE WAS NO ISSUE WITH IT THIRD VISIT STATED LEAKING PIPE CUT CEILING OUT FOR NO REASON AND LEFT PIPE LEAKING, ANY ACCESS DYNO SUPPOSE TO FIX CEILING NOW THEY HAVE REFUSED TO FIX CEILING AND THE PIPE AND OFFERED ME £70 COMPENSATION TO FIX THE ISSUE WHICH IS GOING TO COST ME AROUND £1000 TO FIX DAMAGES THEY HAVE CAUSED LOOKS LIKE I WILL BE GOINF THROUGH SMALL CLAIMS COURT TO GET MY MONEY BACM FOR DAMAGES CASUED BY THESE COWBOYS DO NOT USE THESE COMPANIES THEY HAVE NO EXPERIANCE IN PLUMBING AND ALL YOUNG LADS WHO HAVE JUST LEFT COLLEGE. CUSTOMER SERVICE IS APPALLING NO HELP AT ALL AND VERY RUDE BOTH BRITISH GAS AND DYNO PLUMBING SEE YOU BOTH IN COURT.”

Helpful Report

Posted 2 years ago

“I got a bill from some company that I supposedly didn't pay the electricity bill. Interestingly, I never had a contract with British gas, my wife did (my details were never given to them) but she informed them about moving out and they want money from me for the period when we didn't live there. Scammers !”

Helpful Report

Posted 2 years ago

“After a years worth of estimates I was reassured by a meter reading that my direct debit was covering my bill in fact the following month it was lowered by £20 after a review. A year on I'm in debit by £1650. The issue is resolved as I've had to increase my payments by £120. a month.”

Helpful Report

Posted 2 years ago

“Absolutely terrible customer service, will tell you what you want to hear and blatantly lie to you so they can get a good customer service score on the idiotic survey they send afterwards. I have been waiting for my refund over a month and have been told the following- ‘it will be in your account within 48 hours’ it wasn’t. ‘It will be in your account in 3-5 days’ it wasn’t. ‘It was never going to go direct to your account as you’ve moved supplier and the account was closed you will have to have a cheque it will be with you within 14 days’ Guess what it wasn’t! Now I’ve been told ‘it has been requested today and will be with you within 7-10 days!! Absolute LIARS!! I’m now awaiting a call from someone who is aligned to my case who I’ve never heard of and guess what I’m 100% positive that call will not happen! Do not go with British Gas they are appalling!”

Helpful Report

Posted 2 years ago

“I have overpaid for my supply by circa£1000 through the direct debit payment scheme. Rectification from British Gas was reduced monthly direct debits for the next twelve months. I requested my direct debits remain unchanged and for the surplus to be refunded. Apparently British Gas do not have the ability to repay in less than 8 working days and failure to do so will result in compensation of a maximum £8/day. Moral of the story, read your meter monthly. Adjust your DD quarterly and ensure your account never exceeds one month average consumption in credit. If we all do this it will make BG trade on energy, not customers funds”

Helpful Report

Posted 2 years ago

“I was on monthly billing but constantly being encouraged to move to monthly direct debit for ease and DD discount. I switched and ever since my bills have been gobbledegook, sometimes receiving three bills in one month where BG supply me with a bill with amounts that are questionable because of how high they are to then receive another bill showing large credits to the account, then to receive another bill which doesn’t add up! It looks like BG had the issue and were trying to rectify something but having raised a complaint via email to try gain an understanding of what is going on I receive a copy and paste reply to advise that the email conversation is no longer being monitored and to reach out via live chat if I have any issues. Impossible to speak to anyone on the phone too so I’ve ended up moving to octopus energy! I’m still try to understand what’s going on with my BG bill as the amount is much higher than I believe it should be. £999 was one bill I had reviewed?! Very sad and poor service!”

British Gas 1 star review on 13th May 2024

Helpful Report

Posted 2 years ago

“Took 4 weeks to get a clients gas put on.”

Helpful Report

Posted 2 years ago

“Totally mistreating my elderly, housebound neighbour when her electricity meter broke. Cut me off three times on the online chat, took an hour and a half of my time on the fourth attempt. All their solutions resulted in my elderly, housebound neighbour running out of electricity. They kept saying 'don't worry' and things like how she could call them up if she was running out of electricity, even though she wouldn't be able to tell until she'd run out as she's housebound. Absolutely despicable behaviour. Cut off the online chat before giving me the formal complaints form. The guy who showed up to fix her meter did fine and made sure she didn't run out of electricity. But they still haven't transferred over the money that was left from her previous broken meter. Treating an 81 year old, housebound customer like this is absolutely unacceptable. Please do not sign up with this company.”

Helpful Report

Posted 2 years ago

British Gas is rated 1.2 based on 3,243 reviews