British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.22

1.2 Rating 3,243 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

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Metrics

1.2

Based on 3,243 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Live Chat

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Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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British Gas 1 star review on 21st December 2025

105

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I joined British Gas 25/04/23 and was given a fixed annual tariff and payments every three months April 2023 to July 2023 paid in full July 2023 to October 2023 paid in full October 2023 to January 2024 paid in full But British gas payments according to the statements sent 7th December to 6th March 15th December to 6th March 3rd June to 20th June Strange how these payments don't show on the direct debits British Gas took from my account. A single person living in a house who works 6 days a week and often out at weekends could possible consume almost £4000 a year in energy usage. A family of 4 would not consume even half of what BG is charging.”

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Posted 1 year ago

“Trustpilot reviews Review of British Gas Your review is pending.Read more Simon Hardy 1 review GB Rated 1 out of 5 stars British Gas is THE WORST! British Gas is THE WORST energy supplier, if not corporation, in the UK. I have just escaped after a nightmare spell with this shining example of corporate greed and my experiences were as follows: 1. I was moved to British Gas two years ago when my energy supplier - People's Energy - went bust. 2. From £180/month for dual supply I was told to pay £1,000/month - £12,000/year!!!! 3. I am 63, live alone in a three-bed semi and neither run a smelting plant from home, a cannabis farm nor Blackpool's winter lights. 4. After months of arguing - with operatives in BG's call centre in South Africa, to whom English is clearly a second language - I said I would pay £200/month, take it or leave it and, guess what, they took it. 5. Months later they told me I was paying too much and reduced my direct debit to £150! 6. After the last winter quarter, when I obviously used more energy, they insisted I pay £200/month again, having gone into debit for the first time, by £139. 7. Ofgem says suppliers have to supply a new smart meter where the existing one from a previous supplier no longer works. I have tried for TWO YEARS to get a smart meter, without success, the call centre operatives repeatedly lying by saying I had registered for one and was on the list, only to then say I hadn't requested a smart meter at all. 8. This disgraceful service, sharp practice and complete lack of care for customers came after, and I quote: "(CEO) Chris O'Shea's remuneration was £8.2m in 2023, up from £4.5m in 2022, according to the firm's annual report. The package consists of a salary of £810,000, a £1.4m annual bonus and £5.9m in long-term bonus, pension and benefits.26 Mar 2024." DO NOT SWITCH TO BRITISH GAS! Date of experience: 01 December 2023 - 01 July 2024.”

Helpful Report

Posted 2 years ago

“British Gas rang the bell at the empty flat but didn't phone my mobile so I could get there in 5-10 minutes, as usual. Just plain lazy or wanted to get out of doing the job. Wasted an afternoon of my time waiting!”

Helpful Report

Posted 2 years ago

“The most incompetent and expensive company imaginable. They damaged our building by not inserting the condense tube into waste but let it lose on the wall. A corrosive fluid coming out of it damaged the wall. The matter might have to be settled in court, and various media will be involved too. Privately hired good company charged half the price for a new, excellent boiler. And don’t trust their useless Home Care either — it’s a trap. Avoid at all cost!”

Helpful Report

Posted 2 years ago

“Terrible company, had nothing but problems with them,sending me estimated bills,then sending threatening emails,saying if you don't pay we will charge you late payment fee even though I've made regular payments, complained so many times,absolutely sick of this,keep putting my account in credit then in debit,now saying I owe them £1087.86 in debit when last week I was £507.00 in credit??Now I've just found our that they have changed my account number so they can have me on a new system which wipes out all my payments, showing that I'm in debit?I may be Mentally and,Physically Disabled but I'm not stupid, and can do Maths, constantly being ripped off,tried changing suppliers today and they blocked that too by saying that I've just become a new customer!!DO NOT go with this company unless you want Fake bills and them to take all your money.”

Helpful Report

Posted 2 years ago

“do not recommend this company to anyone. I closed the one-year contract with them and after a year they issued an invoice for 1200 pounds. I am trying to make a payment that I made when I was under contract with them. How is it possible to issue invoices after a year to a person who is no longer your client.”

Helpful Report

Posted 2 years ago

“After receiving three reminders for the annual Homecare service, I logged in online to book an engineer. This proved impossible online, with the app and with the painfull new WhatsApp option, I have now been told by British gas that a service is at extra cost? Even though my contract states "Central heating care includes a boiler service " and I pay for central heating care. I have now wasted over four hours trying to book a service, it shouldn't be this hard. I am more confused now about the premium I am paying and the level of cover that I will receive than ever before. Every letter I get from British Gas seems to have different prices for my policy, it's now £432 per year even though I paid British Gas for a brand new boiler install only twelve months ago. Trying to get hold of somebody on the phone is a waste of time. I am now having to write a complaint to British Gas 'ye olde fashioned' way by post because they don't have an email address for complaints, are they stuck in 1940? You have probably gathered from this review I am at the end of my tether and fully intend to cancel my agreement and direct debit if this is not resolved imminently. British Gas are taking more and more and giving less.”

Helpful Report

Posted 2 years ago

“British Gas is Scam check your bill carefully. Firstly, I have substantial evidence that British Gas is systematically reducing the off-peak rate hours or cancelling off-peak electricity rates without customer consent, potentially affecting hundreds of families in the UK. Since I joined British Gas, my account has been persistently marked with a “Malfunction” status, displaying the message, “Sorry, we can’t access some of your account information at the moment.” Despite numerous attempts to resolve this with their customer service, I have only received false assurances. Additionally, I discovered that British Gas has been providing me with one hour less of off-peak rate charging than agreed, resulting in an overcharge of approximately £2-£3 daily for my electric vehicle (EV). This issue, acknowledged by Phillip Sharp, a senior member of Customer service department, was supposed to be rectified with a refund, but due to my account’s malfunction status, I am unable to verify if this has been processed. The reference number for this complaint is 8015668259. This discrepancy suggests a broader issue where British Gas might be overcharging other customers on similar tariffs by secretly reducing off-peak hours, potentially resulting in substantial collective financial impact. More recently, I discovered that my off-peak EV tariff has been completely removed, causing me to be charged three times the expected rate. I have photographic evidence to support this claim. Without close monitoring, many customers, including myself, could be significantly overcharged. I am currently seeking advice form Citizen Advice and Ofgem. Anybody who experiences similar experience please put your review here. Make sure British Gas not stealing our money anymore.”

Helpful Report

Posted 2 years ago

“I have been going around in circles with BG in respect of a complaint for almost a year. I receive emails that do not make any sense that don’t address the complaint raised. It is an endless stress and headache. How is this company even in business. Utterly hopeless not to mention appalling. There is no complaints resolution or customer service. Waste of time .”

Helpful Report

Posted 2 years ago

“Your App is useless my account info is incorrect and I can't give my gas meter readings to keep upto date direct debit goes out of My bank but doesn't show on the british gas account useless”

Helpful Report

Posted 2 years ago

“After 12 years of being a loyal customer to British Gas and never calling them out in that time utilising home care I recently cancelled and was faced with a £30 admin fee for leaving. As far as I can see this is a made up fee and when speaking to BG they don't care for loyalty and its 'computer says no' Be warned even when leaving them they want more money from you, to that end I will never use BG again.”

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Posted 2 years ago

“Oh dear....absolute shambles...ordered replacement washing M/c...no communication ref time of day..spoke to BGas on the day...postponed installation for a week...then 2 " plumbers" tipped up on the actual agreed date...very hurried ..wet instruction leaflet...and LEFT ME WITH A FLOODING KITCHEN due to their incompetence...Homecare?..,more like Home couldn't care less care!...I'm taking this case further...sloppy incompetence”

Helpful Report

Posted 2 years ago

“British Gas....what a complete joke of a company! Closed our account with them October 2023 but continued to receive bills. Then April 2024 thought we had managed to close account after paying way above the amount we owed (£1300) ...just to get the account closed.....then received another bill for £1500!!!! Contacted agent via webchat, who seemed helpful but turns out was full of broken promises......emailed 4 times....still no update .....still no closing bill using the correct meter reading. Farcical....what do you need to do to get confirmation of closure....the databases are automated, once you update the data, the system issues a bill...seems british gas are holding onto customers money to ensure they get maximum interest for it! Ombudsmen here I come.”

Helpful Report

Posted 2 years ago

“Evil, greedy corporation that gas outsourced its call centre to a country that doesn't have electricity. Oh the irony. They keep scamming me by ignoring my readings and overcharging me with fake readings, so fraud and false accounting. Fail to resend accurate bills even though their website says they will. This is a criminal outfit that operates above the law and rides roughshod over consumer rights. Changed my billing cycle without telling me. Refuse to provide substantive responses to complaints. They send incoherent, badly written generic responses that are not even dated and full of typos. They bombarded me with 10 generic letters all saying "further to our recent phone conversation, we can't contact you because we don't have your number". You literally cannot make it up. A national embarrassment that deserves to go bankrupt. The ceo deserves to be anally impaled on a blunt stick in the town square and pelted with eggs and rotten tomatoes until he expires.”

Helpful Report

Posted 2 years ago

“Really bad service they don’t even pick the phone up. I’m trying to change to pay as you go and they just won’t let me- The staff do not speak proper English and they do not understand they keep putting me to the same department. It’s a just awful service.”

Helpful Report

Posted 2 years ago

“For a big company the service you get with these people is abysmal. I aM disabled on dialysis there is no gas in my flat so just electric which was supposedly capped a few years ago. My bills are extortionate at over eighteen thousand pound a year when I am on low benefits. I use my oven once a day. Phoned a woman who I could barely understand and was told they estimate my reading . I have told them I cannot get down my stairs in my flat Nd they have promised me six times to send a meter reader out to read my meter. As usual promises. Very uncaring company. I have lost thirteen kilos in weight in the last year as I can't afford regular food. But they just don't care. Be well aware of this company if you are thinking of transferring. Would please like someone in authority to answer this text or ring me. Don't know how you sleep at night.”

Helpful Report

Posted 2 years ago

“I could not begin to explain the crippling effect this co has had on my life for the last 7 months. Their operatives lack training knowledge of product and customer care which of course all starts from the top.Shame on you CEOs...you really don't understand or care about your customers.My only hope is that one day all of you suffer the same anguish as your customers .the very people who pay your wages.”

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Posted 2 years ago

“This company is absolutely appalling. It took them two years to get my address correct, they are charging me for a larger property than I live in, and despite me asking them more than once, they refuse to correct the spelling of my name. As someone who has longstanding mental health problems, I am horrified by the way they treat their customers.”

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Posted 2 years ago

“I have never dealt with such an awful company. They lie to all the time . I left them and it is 6 months to get the money they over charged me. They left me and my disabled wife with no heating for weeks. I have known loan sharks with a better customer service.”

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Posted 2 years ago

“The worce company on planet, never ever go with them ..long gone the days where they cared for the Costomer , now they are actually frauding people out of money , I curse this company, the way it gave me grief I wish the same upon them horrible horrible people money grabbing @@@@@ please do your self a favour and don’t go with them nothing will make sence they help them self to your money like it’s there fathers money there 😡😡😡😡never ever again”

Helpful Report

Posted 2 years ago

British Gas is rated 1.2 based on 3,243 reviews