British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.21

1.2 Rating 3,231 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,231 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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British Gas 1 star review on 21st December 2025

105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve honestly had the worst experience with British Gas this year. They’ve constantly sent me multiple incorrect bills. When I finally decided to leave them they sent me a final bill - which I paid. Then ANOTHER final bill with completely random charges. I submitted an official complaint and still haven’t received a response. I’ll never use them again. Currently with E.ON and it is so much better.”

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Posted 1 year ago

“They make fake debts to get you to stay and then put you in further debt. Thieves and liars. No wonder this country is screwed”

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Posted 1 year ago

“I stay with British Gas, there's plenty of tariffs to suit any pocket, seems good to me and hassle free.”

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Posted 1 year ago

“BG need to sort out their IT systems. I have tried and tried to submit a domestic meter reading on line. My meter has five digits, the online BG system only allows for a four digit input. When trying to speak to someone directly, the system is almost unusable. It is a lamentable system that just does not work. Why can’t they simplify just being able to speak to a competent person?”

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Posted 1 year ago

“What a complete, utter shambles. Spent so long being put back and forth to people who don’t know what they are doing, who were incredibly difficult to understand amongst a background of noise. I have spent nearly all day trying to sort a simple query, and no closer. Never, ever go to BRITISH GAS.”

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Posted 1 year ago

“Customer service hopeless.”

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Posted 1 year ago

“Oh dear God..ide put them on a par with virgin media. Truly dreadful. Customer service is unsatisfactory,sent out on the wrong contract for a 16 month deal whice was totally incorrect. So now I've raised a formal complaint with bg. Going to switch to another supplier. Enough is enough total joke of a company.”

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Posted 1 year ago

“Had nothing but problems. Today refunded me £630 and received a letter saying sorry you are leaving us. First I've heard of it. Would not recommend to anyone. Shambolic service. Please do not give them your custom.”

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Posted 1 year ago

“Very poor customer service, had nothing but problems. They don't listen they cause you a significant amount of stress and they don't listen. You get passed from pillar to post all the time. Awful company.”

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Posted 1 year ago

“am extremely disappointed with the customer service provided by British Gas. The staff I have interacted with have been rude, unhelpful, and sound like they are simply counting down the minutes until they can leave. I logged a complaint previously and was assured I would receive a callback, but no one has followed up. This lack of communication and professionalism is unacceptable, and it’s frustrating to feel like my concerns are being completely disregarded. I expected much better from such a large and established company.”

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Posted 1 year ago

“British Gas is probably the worse service provider in the country. Electric smart meter and smart monitor haven't worked for nearly five years, even though I have had a total of seven BG engineers take a look at it and try to get it communicating with their hub. Apparently BG have changed to a new system and it's all gone wrong. Does that mean there are thousands of customers with useles meters or is it just me. BG refuse to put in a new meter, even though they changed the gas meter, which is now working fine. I've been on chat lines for hours and made complaints but this multi million pound business can't sort out a little problem like this. I will be moving supplier when my contract ends and good ridence to BG.”

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Posted 1 year ago

“I pay weekly as a weekly paid basic OAP . The change from the old account to the newer system was demanding lump sum bill payment which was an impossibility for me. My way, I owe them nothing and am always up to date. The online system failed as it seemed not to recognise me or my payments ! I desperation, I resorted to pen and paper. A HUMAN rang ME , they'd read my letter. Within 2 minutes talking to a real person, the problem was solved satisfactorily. The lady who dealt with me was pleasant and efficient. This could never have been achieved online. I should say that this happened within a couple of days of posting my letter to them.”

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Posted 1 year ago

“Smart meter stopped working, Impossible to speak to anyone, chat line over 100 waiting, website keeps taking you back to original query, call centre employee was hard to understand, told me to take a photo, told not to leave chat page or you would lose your place so how would I take a photo?”

Helpful Report

Posted 1 year ago

“21 phone calls and 5 complaints and still no further on. British Gas seem to think I have a payment meter and can’t move beyond the script that they have to read from to understand I have a credit meter, worst customer service ever, I’ll be contacting the ombudsman”

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Posted 1 year ago

“After submitting a complaint through Sup*reme*asset*7**@**gm*ail.**com I successfully recovered my stolen funds”

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Posted 1 year ago

“Terrible customer service. They always blame their systems for problems”

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Posted 1 year ago

“I have just recently had a new smart meter in stalled I am dual fuel British Gas have a new app for gas but they have not yet transferred over the electricity side of the app so it makes it very difficult to top up electricity as it does not work remotely on the app I have no way of checking how much electric I have when I am away. They keep saying they are working on the app to put electric side on it it has been a year now”

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Posted 1 year ago

“I'm too upset to even tell the tale. My two cents just just avoid them like the plague.”

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Posted 1 year ago

“Lucy. Do any of you read the reviews properly ? You spelt my name wrong. You said ring or use live chat BUT i tiold you I have done that several times. One says my smart meter isnt workung for the electric and I cant have a bill The next one says it is working and a billl is in the post but it never arrives !!!!! An engineer was booked but BGas cancelled it as said all is ok but still no bill. Now they are saying smart meter not working and an engineer will call 2 weeks time. I dont know who to believe any more. My last electric bill was 3rd October 2024 so I need an update a s a p .I am on priority but getting no help at all. Surely someone should ring me or call to sort this out. Really fed up with it all.”

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Posted 1 year ago

“👎👎👎👎👎 Hello, this company is really expensive and has really put us under pressure in the last few months. No matter what price you agree with them, they will charge you whatever price they want. I really don't understand how this is possible for a small family. Two adults and one child. I'm sorry to say but we are not in a good situation and this is really unfair. I know that people with poor financial means everywhere in the world have a hard life and are always under a lot of psychological pressure. I decided to express my opinion here so that my experience will not be experienced by anyone.🙏”

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Posted 1 year ago

British Gas is rated 1.2 based on 3,231 reviews