British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.22

1.2 Rating 3,242 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,242 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Live Chat

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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British Gas 1 star review on 21st December 2025

105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrible experience with British gas, lying, scamming, over charging, especially when home owner is mentally vulnerable Had tried to set up direct debit multiple times, all failing which then resulted in an extra charge every month of an excess £60 When I complained they said it's the banks fault. Which it can't be because I had tried 2 cards from two different banks”

Helpful Report

Posted 1 year ago

“They've obviously off shored their customer service and quite frankly it's abysmal, takes forever for them to do anything, constantly told to wait a few minutes which ends up as 20. Neen a rebrand to Far East Gas, don't use them save yourself a lot of hassle”

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Posted 1 year ago

“Been a british gas customer for 2 years and had nothing but issues. Incorrect charges, taking money that has already been paid, sending bailiffs for an account that is 2k in credit. Got an open complaint with them that is rarely if ever updated. Ended up raising it with the ombudsman”

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Posted 1 year ago

“I wouldn’t recommend this company plz stay away and search for a more decent company which they appreciate their customers more.”

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Posted 1 year ago

“Very poor customer service still waiting to get my issues sorted out?after numerous phone calls ..advisors havent got a clue..shambolic company”

Helpful Report

Posted 1 year ago

“Had new gas smart meter installed 20th Feb 25 and still not transmitting reads to BG or in house monitor- customer service waste of time!!!”

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Posted 1 year ago

“I had the most awful experience with British Gas. I am entitled to the warm home discount and they bluntly refused to pay it to me!! I approached DWP and they explained that British Gas was the only provider that was avoiding to pay it and making it so difficult for people to get their payment credited onto their account!!!! After 6 hours on the phone to them they finally acknowledged that they had “made a mistake” . Please please check if you have received your payment as they are trying not to pay it!!!!!! In law this is fraud and it is happening with them to a very big scale!!! Persevere to get your rights!!!”

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Posted 1 year ago

“All thanks to Oliver Trade for returning my profits and money I invested with them. Reach them via whatsap +44-7 9085 45298.”

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Posted 1 year ago

“Appalling company. Keep sending letters saying we owe them money for a call out from 6 months ago, yet their engineer said there would be nothing to pay. Absolute triers.”

Helpful Report

Posted 1 year ago

“Horrible service, they left me and kids to freeze in the night And it was not about money , just useless customer service and their gas service.”

Helpful Report

Posted 1 year ago

“If i could give 0 stars I would. WORST company I have ever experienced! Take more money out of account than agreed. Admitted they owe me over £1000 yet keep saying they will pay it back and don't. 72 hours to wait for a call from Management yet they never do. DO NOT GO NEAR!! I have now spent well over 3 hours of my time across 5 phone calls to call centres where no one knows anything.”

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Posted 1 year ago

“I’ve honestly had the worst experience with British Gas this year. They’ve constantly sent me multiple incorrect bills. When I finally decided to leave them they sent me a final bill - which I paid. Then ANOTHER final bill with completely random charges. I submitted an official complaint and still haven’t received a response. I’ll never use them again. Currently with E.ON and it is so much better.”

Helpful Report

Posted 1 year ago

“They make fake debts to get you to stay and then put you in further debt. Thieves and liars. No wonder this country is screwed”

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Posted 1 year ago

“I stay with British Gas, there's plenty of tariffs to suit any pocket, seems good to me and hassle free.”

Helpful Report

Posted 1 year ago

“BG need to sort out their IT systems. I have tried and tried to submit a domestic meter reading on line. My meter has five digits, the online BG system only allows for a four digit input. When trying to speak to someone directly, the system is almost unusable. It is a lamentable system that just does not work. Why can’t they simplify just being able to speak to a competent person?”

Helpful Report

Posted 1 year ago

“What a complete, utter shambles. Spent so long being put back and forth to people who don’t know what they are doing, who were incredibly difficult to understand amongst a background of noise. I have spent nearly all day trying to sort a simple query, and no closer. Never, ever go to BRITISH GAS.”

Helpful Report

Posted 1 year ago

“Customer service hopeless.”

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Posted 1 year ago

“Oh dear God..ide put them on a par with virgin media. Truly dreadful. Customer service is unsatisfactory,sent out on the wrong contract for a 16 month deal whice was totally incorrect. So now I've raised a formal complaint with bg. Going to switch to another supplier. Enough is enough total joke of a company.”

Helpful Report

Posted 1 year ago

“Had nothing but problems. Today refunded me £630 and received a letter saying sorry you are leaving us. First I've heard of it. Would not recommend to anyone. Shambolic service. Please do not give them your custom.”

Helpful Report

Posted 1 year ago

“Very poor customer service, had nothing but problems. They don't listen they cause you a significant amount of stress and they don't listen. You get passed from pillar to post all the time. Awful company.”

Helpful Report

Posted 1 year ago

British Gas is rated 1.2 based on 3,242 reviews