British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.22

1.2 Rating 2,669 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 2,669 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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British Gas 1 star review on 30th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“British gas do NOT touch this company be aware and do NOT have a smart meter fitted they are a BIG CON they estimate your bill everytime these meters are not connected and BG don't want to know when you try to complain”

Helpful Report

Posted 2 months ago

“I am so glad to have left Birtish Gas. I had multiple bad experiences and poor customer service throughout. If you want to contact them .... good luck! you will be through to multiple automated answer phones or be 500th in a queue online. HOWEVER when you leave they are the easiest to contact. They are not the most expensive and not the cheapest but they will find any little way to overcharge you along the way so in the end I would rather pay the same money for better service and not be over charged elsewhere.”

Helpful Report

Posted 2 months ago

“The new app is totally useless. When you eventually get in to it it will not allow you to see the balance on your account.”

Helpful Report

Posted 2 months ago

“Without a doubt the most unprofessional, incompetent energy provider in the United Kingdom, and it's up against some pretty stiff competition. Their customer service is atrocious and the live chat results in you speaking to people reading from text books in India. I've just won an ombudsman case against them for a complete mismanagement of my account including a data breach and they are now refusing to honour the Ombudsmans decision. AVOID at all costs if you value your sanity!!”

Helpful Report

Posted 2 months ago

“Answer your phones and read/reply to customers.”

Helpful Report

Posted 2 months ago

“We were asked to submit a gas meter reading (its a smart meter) so went to the meter and found there was no display, by pressing the red button as instructed. We therefore contacted B.G and was given a date for an engineer to visit, and said it was probably a battery needs replacing. We then got an email saying the appointment was cancelled and to rearrange another, which we tried twice more to do. We were then told there was only one date available, but we could not be at home through other appointments. That's how its left, not a clue what to do now. Terrible service, bet if we stopped our DDs they would soon be on our backs.”

Helpful Report

Posted 2 months ago

“Fitted a new Combi without any flushing of the system snd no magnetic filter. Bosch Worcester wash hands of it as Brit Gas buy the combis at knock down prices. Absolutely distrusting, criminal like”

Helpful Report

Posted 2 months ago

“Shocking!! Left them for gas in march 2023 when i was on prepayment meters. They sent me a £4 bill, that I assumed was an error due to being on prepayment. Heard nothing further until I changed my electricity over and queried a £62 bill and received refunds on both accounts for a total of £75. Thought this was the end....it wasn't!! In December 2023 I recieved a debt collector solicitor letter asking me to pay £32....the £4 bill for gas and £28 fees. I refused and had to make yet another complaint to British Gas pointing out I was refunded and if I owed them £4 they should have deducted this before sending me the final amount. I think this is now sorted, but this was the last of around 6 complaints I had to make to British gas in my time with them...avoid like the plague!”

Helpful Report

Posted 2 months ago

“I had British gas/Dinorod to install a new tap. The pipes are behind the cupboard so cannot be seen. After a couple of months I notice water coming from under the cupboard I removed the drawers and find the pipes connecting the tap's pipes leaking. And it seams leaking for quite a a while. I call British gas to ask to rectify their incompetent job and they told me I need to pay £79 for them to come and fix their mistakes as they only cover their work for 21 days! I was so disappointed and upset by this. And I think is very misleading as I was never told their work is covered only for 21 days I would had definitely used a different company! Even Amazon covers you for 30 days when you buy from them! BRITISH GAS should be avoided at all cost! Their Plummers are not reliable and are not experienced or competent!”

Helpful Report

Posted 2 months ago

“Scum bags Billed my business £16000. Yes thousands for electricity claiming they were working off estimated billing”

Helpful Report

Posted 2 months ago

“Careful ever thinking of going with British account they are dodgy and try taking money of you although Ur not even a customer and never has been! Every few days I'm getting emails saying I owe money I have never been with British gas and I now have no intentions of ever being with them. I ring up to sort it out after 2 hours I get told it's sorted and the account has been closed the next day I get an email saying I owe money so again I am on the phone I have wrote a complaint and will be writing t the ombudsman it's ridiculous”

Helpful Report

Posted 2 months ago

“Left me with no supply after taking over my supply with a false name and wouldn't transfer me back to my original supplier, 3 months and they still won't transfer me back. The company should be burnt to ground, it literally can't get customers, and has legal power to take over someones supply and then won't let them leave, earns them money against the customers will/ consent is robbery.”

Helpful Report

Posted 2 months ago

“What a DISGRACE of a company. I moved to my current address June 2023. Set up d/debits, all ok, for a month. Then j get a bill for another person in another town. Oh and 2 days later another bill for another person in a different town. 3 mths all OK, then more letters (4)addressed to the Council, but my address, completely different account numbers, now can't get online as they have different email which is nothing like mine Demanding payments for these accounts, what do I do ? I'm already in credit for my own accounts, 3 hours on the phone to a guy in India who I can't understand then transferred to a lovely Welsh woman who can't help me cause its the wrong department, then I get an Asian woman who I don't understand omg what a disaster ! I'm so so stressed through all this hassle. Can someone tell me, is it easy to transfer supplier and will British Gas take last payment and close the account ? Help me 😔”

Helpful Report

Posted 2 months ago

“I hate the new app I cant talk to anyone, not getting monthly bills the list goes on. I'm hoping they go bust there crooks, they take your money but won't talk to you 😡”

Helpful Report

Posted 3 months ago

“Dreadful company ran by Indians who do not understand our laws will sign you up but once you're in very hard to get out I've just taken your wan ers to ombudsman and one my case never will I use you this vile company again take money out of your account like atm won't read meters cannot speak to anybody and if you do will give you the runaround”

Helpful Report

Posted 3 months ago

“I’m struggling for more than 2 months to change to British Gas energy. I couldn’t pay my bills all this time. Always when I talk to them on the phone when I tell them all my problem they just transfer me from a department to another. When they can’t solve it they just hang up on me. Even my supply address is not correct I’ve told them where I live for multiple times and now my supply address is not correct. I’m not satisfied with anything they did until now I hope after I put this review someone will explain me something. I've said I will never call them again to solve this because every time I call i just waste my time. If they will need me they know how to contact me 🙄”

Helpful Report

Posted 3 months ago

“I had been paying monthly over the phone, despite this I received threats of debt collectors, and so I called them direct and was informed that the reason for the debt collectors threat was because I had not set up a payment plan. I asked if setting a direct debit would stop the letters and he agreed, and so reluctantly I set up a direct debit for £60 a month, which he agreed was reasonable based on my usage, any debt would be cleared come the warmer months when the heating was not in use. Imagine my surprise to discover today that they had taken £96.74, and left me overdrawn on the bank. There is nothing I can do, the email confirming the £96.74 was sent out on the 2nd January, I missed the email, and because of that there is nothing I can do. So, DOUBLE CHECK all of the details, ask for conformation of all transaction by letter and not email, take the name of the agent you are talking to, and where they are based, log the date and the time also. The agent who told me £60 had no right to do so according to the person with whom I spoke today, but there is nothing short of making a formal complaint that I can do, which won't help my current situation. As soon as I have paid the bloody bill in full I will be finding an alternative provider.If I could have given British Gas zero stars I would have done so.”

Helpful Report

Posted 3 months ago

“New app does not work. I called the other day was on hold for twenty five mins then told I’m with a new division of British Gas so had to call a new number. Why. I didn’t change divisions just was made to go on a new app. Get the app sorted British Gas.”

Helpful Report

Posted 3 months ago

“After sending in a complaint a few days ago i"am have put to send another. After putting £50 on my prepaid meter 3 days ago i have just checked it to fine only £16 left. As i only have two rings working on my hob and can not use heating or hot water till boiler repaired on the 7th Fed I would like to know where has the money gone. I have put £100 since 19th Jan and i was £20 in credit , that is £120 gone in 7 days on 2 gas rings . No hot water or heating at all . So where has the money gone.”

Helpful Report

Posted 3 months ago

“We paid a debt off in full back on the 6th January 2024. This was on the electricity meter and we wanted to switch to Octopus Energy. British Gas have blocked the move 4 times now saying about an outstanding debt which we have already paid. The debt wasn't taken off the meter until a RTI code solution was offered nearly 3 weeks later. Even then, we have been reassured numerous times on the phone that the switch wouldn't be blocked, as well as being told to top up a couple of times to update the meter. We have topped up 11 times since paying the debt off in full and yet they still refuse the switch over. This company is a joke and they clearly exploiting their customers by overcharging and preventing people from moving. The ombudsman have received all the information and we await a response from British Gas to deadlock the complaint but considering how this company is, this probably won't happen.”

Helpful Report

Posted 3 months ago

British Gas is rated 1.2 based on 2,669 reviews