British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.21

1.2 Rating 3,231 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,231 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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British Gas 1 star review on 21st December 2025

105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just rang British Gas been on the phone for 20mins, received electric and gas bill, electric bill was OK, but gas bill they added 3 months dates from 18/9 to 8/5/2025 had a shock with the bill, already paid dates, the lady couldn't explain or give me a revise bill price, cannot believe they nakkng these type of mistakes, very disappointed 🫤”

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Posted 11 months ago

“British gas call centre is rubbish”

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Posted 11 months ago

“They charged me £650 for a quarterly bill, I live on my own and previous bills had reached about £350 max. I gave them an up to date meter reading and worked out my bill should actually have been £340. three separate customers advisers refused to accept that their "estimated" meter readings were wrong and the last actually increased my bill by a further £20. I ended up paying the bill and switching providers to Octopus that day. Absolutely atrocious”

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Posted 11 months ago

“Please stay away from.british gas appliance cover..Been over a month without a fridge freezer ..they can source the part and a £700 product i get offered £100 towards my troubles..absolute shocking service from.them just fobbed off time & time again..”

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Posted 11 months ago

“British Gas cover my plumbing and electricity’s as well as my gas boiler. I contacted them recently about a leaking external tap. They sent Liam from Dyno East London to investigate and carry out the work very quickly. Liam has just completed the job this morning after purchasing the parts. The work was completed speedily and expertly by Liam, a polite, friendly, helpful and expert plumber. Thank you Liam, for a job well done.”

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Posted 11 months ago

“My experience with British Gas has been extremely disappointing. For an entire year, I faced difficulties in setting up a direct debit. Each time I called, I was assured that everything was in order and that there was no need for concern, yet nothing was resolved. Despite raising my issues, my emails were ignored, and I received misleading information regarding my outstanding bills. Unbeknownst to me, my case was handed over to a debt collector. I subsequently reached out to the head of customer service and the CEO, but neither responded. This level of unprofessionalism and poor customer service has led me to plan my departure from British Gas as soon as possible”

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Posted 11 months ago

“Incorrect final bill, phoned 4 times, hours of time wasted and still not resolved, directed to chat with a bot, still not resolved. Absolute joke”

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Posted 11 months ago

“Incorrect final bill, phoned 4 times, hours of time wasted and still not resolved, directed to chat with a bot, still not resolved. Absolute joke”

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Posted 11 months ago

“I moved house and closed my British Gas account. Suddenly the last bill for one month is higher than it has been for every three month period while I lived there. It is pretty clear they punish you for leaving and charge whatever they want. I regret paying my gas bill because now they have done the same with electricity. I paid one exorbitant bill so they now know I'm a mug and can charge me whatever they want for the other.”

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Posted 1 year ago

“Horrible experience with British gas, lying, scamming, over charging, especially when home owner is mentally vulnerable Had tried to set up direct debit multiple times, all failing which then resulted in an extra charge every month of an excess £60 When I complained they said it's the banks fault. Which it can't be because I had tried 2 cards from two different banks”

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Posted 1 year ago

“They've obviously off shored their customer service and quite frankly it's abysmal, takes forever for them to do anything, constantly told to wait a few minutes which ends up as 20. Neen a rebrand to Far East Gas, don't use them save yourself a lot of hassle”

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Posted 1 year ago

“Been a british gas customer for 2 years and had nothing but issues. Incorrect charges, taking money that has already been paid, sending bailiffs for an account that is 2k in credit. Got an open complaint with them that is rarely if ever updated. Ended up raising it with the ombudsman”

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Posted 1 year ago

“I wouldn’t recommend this company plz stay away and search for a more decent company which they appreciate their customers more.”

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Posted 1 year ago

“Very poor customer service still waiting to get my issues sorted out?after numerous phone calls ..advisors havent got a clue..shambolic company”

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Posted 1 year ago

“Had new gas smart meter installed 20th Feb 25 and still not transmitting reads to BG or in house monitor- customer service waste of time!!!”

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Posted 1 year ago

“I had the most awful experience with British Gas. I am entitled to the warm home discount and they bluntly refused to pay it to me!! I approached DWP and they explained that British Gas was the only provider that was avoiding to pay it and making it so difficult for people to get their payment credited onto their account!!!! After 6 hours on the phone to them they finally acknowledged that they had “made a mistake” . Please please check if you have received your payment as they are trying not to pay it!!!!!! In law this is fraud and it is happening with them to a very big scale!!! Persevere to get your rights!!!”

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Posted 1 year ago

“All thanks to Oliver Trade for returning my profits and money I invested with them. Reach them via whatsap +44-7 9085 45298.”

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Posted 1 year ago

“Appalling company. Keep sending letters saying we owe them money for a call out from 6 months ago, yet their engineer said there would be nothing to pay. Absolute triers.”

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Posted 1 year ago

“Horrible service, they left me and kids to freeze in the night And it was not about money , just useless customer service and their gas service.”

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Posted 1 year ago

“If i could give 0 stars I would. WORST company I have ever experienced! Take more money out of account than agreed. Admitted they owe me over £1000 yet keep saying they will pay it back and don't. 72 hours to wait for a call from Management yet they never do. DO NOT GO NEAR!! I have now spent well over 3 hours of my time across 5 phone calls to call centres where no one knows anything.”

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Posted 1 year ago

British Gas is rated 1.2 based on 3,231 reviews