British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.21

1.2 Rating 3,127 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,127 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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British Gas 1 star review on 1st May 2025

British Gas 1 star review on 2nd December 2024

Richard Parsons

102

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“15 January2022 to 6 February 2023 . Only gas bill 6500£ .6 months my house inside building works.we don’t use gas .because not boiler and kitchen for food we use gas bottle.after call C S and now send me new bill 2966£”

Helpful Report

Posted 2 years ago

“CHRIST ALMIGHTY I cannot speak to anyone. I have moved into a new home, and have received a bill despite not having an account with British Gas. I cannot get through to anyone, and the bloody phone line keeps auto hanging up once going through all of the stupid options.”

Helpful Report

Posted 2 years ago

“I moved to Octopus energy as we haven't had a gas bill since Sept 2022 and have a £1500 credit on account. I have requested a final bill and now getting debt collector text messages saying I owe £350 on the electric. I have logged in and the electricity account states closed and £0. Absolute shambles of an organisation. Moving our business supply from them now also.”

Helpful Report

Posted 2 years ago

“south Africa british Gas call centre is a shambles they treat customers like its south African police at a traffic stop in a township, all act like they are the colonel of Blood Diamond. No skills empathy never listen to you what a set of Kranks. To save heating rent lighting costs in u.k.”

Helpful Report

Posted 2 years ago

“The call centre is an absolute disgrace, you can hear everything in background, I heard someone's address and bank details when I was on to them. The do not have a priority service for vulnerable people. The advisors either ignore your question or treat you as if you are stupid and talk to you like you are dirt. I have moved away from them and I would advise people not to go near them.”

Helpful Report

Posted 2 years ago

“Dyenerod fixed a leek under my kitchen sink the water in my sink wont flush away and they wont come back”

Helpful Report

Posted 2 years ago

“Sept 2021 my elec reading cud not be accepted by bg online a/c, this went on for over a year and every month i had to send them a foto of my meter to prove the reading. In june 2022 bg deceided to change my meter. Job done or not as the bills they sent me were non sensical. I went to the ombudsman who accepted my case. BG agreed to do the 3 things that the ombusman told them to do. (1) apologise for my inconvenience ( they sent the letter to the ombudsman and not me) (2) put the meter reading (for billing purposes)back to the correct number and (3) pay me compensation ( credited to bill). I assumed rightly or now wrongly that if my account was corrected that i would receive a correct up to date bill - not so. The bill had at least 20 items on it both debits and credits, the latter outweighed the debits by £200+ but did not add up to the final figure shown. I went back to the onbudsman who told me to contact the person who wrote the letter of apology this i did 2 wks ago but the agent answering the fone cud only send him an email to ask him to contact me. Today i chased them again only to find out the person who wrote me the apology letter (17/1/23) had not been at bg for some time! (Do they have robots writing letters now?). I asked 2 speak to his boss - sorry can't put you thru but i can email him an ask him 2 ring you (dejavu). I now wait for him (or a robot) to contact me but in the meantime have raised yet another complaint with bg and if nothing heard will go back to the ombudsman. Incidentally the person/dept i need to speak to is customer relations - believe me if it weren't for the energy crisis i wudve sacked off bg a long time ago and had NO relations with them at all. I do sympathise with all bg complainants and urge you to go to the ombudsman.”

Helpful Report

Posted 2 years ago

“How this company has not given me a heart attack with stress I will never know , hour after hour on the phone at least 15 complaints raised on my behave , no body in that company cares , shunted from pillar to post , still no refund after 8 weeks , same old rubbish every time I call , still waiting for credit meter to be installed in new address , it goes on and on , don’t even deserve one star , very poor is understatement of the year !”

Helpful Report

Posted 2 years ago

“Absolute rubbish. I Have tried to obtain a bill and have used the on line chat. The call centre is based in India and they are very difficult to communicate with, finally I chatted with a supervisor named Fauzi he was a devious twisted individual who tried as hard as possible to get me to pay by direct debit and suggesting that the Government rebate had not been received by British Gas. All fantasy they are tasked with bringing in as much money without regard to the customers financial position or requirement for the service.”

Helpful Report

Posted 2 years ago

“Poor management and a lack of professionalism are my experience of British Gas. Where do you even begin, I was lied to about the amount I would pay, promised a deal that never materialised and then it changed without consent once the contract was signed. I have had ongoing problems, the recent: I had a direct debit set up, I was in credit, they then suddenly pushed up my DD without letting me know, not by a small amount either. This caused huge financial problems as they wiped my bank account clean, which meant there was no money to pay other bills, including rent. I was then told it would go back to the original DD. It took 3 months to resolve this issue. I paid in extra each month, on top of my DD to make sure I wouldn't be hit with a huge bill all at once. While I continued making extra payments, they stopped taking the direct debit, for months, never told me, the DD was still active; and as a result, I ended up with a massive bill. (6 months of not taking payment) Again, they pushed up my DD without telling me, cleared my account, again, and claimed they did tell me of the changes (in small print in a random emails that had nothing to do with payments and billing.) and the reason they didn't take the DD, because I was making extra payments too close to the DD date and it was withheld; ummm!! What??? A year later, after having to go through Citizens Advice to get that complaint addressed, I was assured it was all sorted, I am back where I started. Same problems, they added an extra payment onto my DD without telling me, to clear this massive bill, (that they created by not taking DD payments.) I have spoken to 6 different people over 3 weeks, not including the 4 hours today on the phone, nothing is resolved. More lies, a long list of excuses, even more lies, no responsibility, not my department, I didn't talk to you, I never did this, I never did that. And then the pure joy of dealing with a 'snowflake' who can't deal with anything that's 'negative and too much like hard work'. So, here I am, the one who has to pay the price both financially and personally because of this poorly managed company, with incompetent dishonest staff can't work to a basic standard. British Gas, is a perfect example of how broken, and rapidly declining Britain has become. Poor service, duplicity, incompetence and a profound lack of responsibility, culpability and accountability. It's not just the government, it's the entire infrastructure and mentality of the society. A society unwilling to get their hands dirty and make the changes so desperately needed, a society that has allowed this sickness to take root, spread and prevail.”

Helpful Report

Posted 2 years ago

“Direct debit prices being increased, despite being almost £200 in credit. Also app a load of rubbish, totally made up on useage Eg states no usage in coldest month like January, but fairly high in July when I had no heating on. Totally losing faith in British Gas. Cannot believe anything their advisors tell me”

Helpful Report

Posted 2 years ago

“British Gas what to say about them.They like to take your money.Now getting it back of them.The government rebate takes so long to appear in your bank account.l think it is sent by carrier pigeon.”

Helpful Report

Posted 2 years ago

“I had British Gas round to talk about installing a new boiler. I was told it would be installed in 3 weeks but the guy who came round wanted to confirm a few things with the fitter. That was in the middle of November. It's now Feb 6th and I'm still waiting despite chasing several times. If this is the service you get before they get your money, I can only imagine the after care service. Certainly won't be using them!”

Helpful Report

Posted 2 years ago

“What a shame. They are doing millions in profits and can't even install or do a little job for the costumer I'm waiting already for a job done 3 months and just got an engineer telling me to rebook my appointment because the system is down. Come on 80 millions profits is not enough to solve this?”

Helpful Report

Posted 2 years ago

“Had a breakdown today with. Boiler after being with you for years and years you can’t come out for 48 hours. No heating no water your advert is a lie. Arthritic over 70’s no help at all we will be cancelling our contract due to lack of care. Disgusting service . Woman kept moaning she was on overtime, not my problem we need help.”

Helpful Report

Posted 2 years ago

“you are totally rubbish at customer service and of course you do not care at all. I am speaking to some one in south africa? why? when I eventually get to speak to an actual person so patronising and rude.and then engineer visit is way way outside the advertised time promesed”

Helpful Report

Posted 2 years ago

“£1600 for January heating when I already pay a substantial direct debit which BG increased recently without consultation. immoral.”

Helpful Report

Posted 2 years ago

“I just had a final warning from these criminals threatening debt collectors and I have had 0 reminders from British gas. Proper scummy”

Helpful Report

Posted 2 years ago

“I am extremely annoyed. Not only has my complaint not been handled I have no received a letter to say the case has been closed. I have emailed, called, left reviews what more can I possibly do. This matter is not closed and I expect Matthew illingworths manager to contact me with urgency to discuss how poorly I have been treated not only with the property damage but also this complaint. I have had zero contact other than letters saying you haven't heard from me when I have contacted and contacted with no response. This is disgraceful. And don't ask me to write on twitter or social media as I don't have it. My case number is 8014367267”

Helpful Report

Posted 2 years ago

“Ah, what can I say about British Gas, or Brutish Gas as I affectionately call them? If you want to be bullied and harassed by a company, British Gas is the ideal place to go for your gas and electricity. It's full of staff who give you contradictory information, many of whom have the remarkable ability to talk out of their posterior while sitting on it. Did I mention this British icon's knack for sending dodgy bills that make no sense? And their communication skills are something to behold. Wrongly threatening you with court action and entirely unjustly adding charges to bills. That's just the kind of stress you're missing in your life. Being a customer of British Gas is quite the experience of incompetence or willful deceit (after over two-and-half years I'm still not entirely sure which applies, though I am increasingly coming down on one side), where important information is sent to the wrong address. Oh and they can gaslight you like the sleaziest of sleazy dates. Indeed, there are strains of domestic abuse in this relationship. One party has all the power; the weaker one begs them to be nice, play fair and not steal the money they're not entitled to. How do you escape this entirely imbalanced relationship? I'm still trying... It might take me some time, but I'll make it. To be fair, I have come across some kind, empathetic, knowledgeable British Gas staff who aren't rude and try to correct the work of more ill-informed colleagues. But my goodness, they are hard to get to. If this is what you're looking for in your energy company, go right ahead and sign up. If not, run like the wind and don't look back.”

Helpful Report

Posted 2 years ago

British Gas is rated 1.2 based on 3,127 reviews