Buy It Direct Reviews

Name: Buy It Direct
Rating: 3.55

3.6 Rating 454 Reviews

65 %

of reviewers recommend Buy It Direct

Company Reviews

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Metrics

3.6

Based on 454 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Buy It Direct 1 star review on 9th May 2025

Supreme Assets Recovery AT G Mail .com

Buy It Direct 5 star review on 6th January 2023

Dave Kelly

Buy It Direct 1 star review on 13th December 2022

T Bergin

Buy It Direct 3 star review on 12th December 2022

Nikolas

Anonymous

Anonymous // 01/01/2019

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“Beautiful colour, easy to put together and very comfortable”

Helpful Report

Posted 4 years ago

“Brilliant service, Cctv system arrived ahead of time and great tracking system.”

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Posted 4 years ago

“Pleasantly surprised - this big over-oven extractor arrived in Ireland within 3 working days! Good looking product, really works well - was cooking bacon standing next to my veggie daughter yesterday (she wouldn't have come within 5 yards with the previous extractor at full speed). Easy enough to fit, but a printed template to ensure holes are drilled in the right place would have been a big help.”

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Posted 4 years ago

“Excellent product, delivery was well before an estimate date, very professional service. Highly recommended!!”

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Posted 4 years ago

“Bed i received is lovely but will advise that it is a nightmare to assemble will need 2 people and patience. Otherwise lovely quality and price is good for ottoman bed”

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Posted 4 years ago

“Great selection of products on the website. Easy to place the order & it arrived in 3 working days which was faster than expected. Item was well packaged & just a pictured on the website. Happy overall & would order again.”

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Posted 4 years ago

“The product was excellent 👌”

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Posted 4 years ago

“brilliant service from start to finish, great price and great customer service, highly recommend”

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Posted 4 years ago

“Brilliant service and the best value. I've bought so many things from buy it direct. Great communication and really fast delivery”

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Posted 4 years ago

“No problems at all, phone works great. This is the 4th phone I've bought from this company and not one problem.”

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Posted 4 years ago

“I place the order on the 18th of February , item was meant to be delivered on the 20th then on the 27th then on the 28th of January . I have never received the item contacted several time the customer service with little support and for a denial letter and a copy of my ID. Spoke to the Courier they told I wasn't at home pity I work from home , and now there is no place to go so..... Ask for a refund still got nothing”

Helpful Report

Posted 4 years ago

“I ordered a bed for €497. I got an email to say my order was on the way and was out for delivery for the 25th of January it never came , then it changed to the 26th and then never came. I emailed customer care and was told it was with a case manager and they would get in contact with me, which they didn’t. I then went back into the email to track and it said to contact the customer care team. I called the customer care team and was told that the bed has left the warehouse and is with the courier company. I told them I tried to track it with the English courier company and it is saying the details are invalid so therefore I cannot track. They said I need to contact the Irish courier service who will deliver it but doesn’t have a contact number or name of which courier service it is all they could say was it’s an Irish company who delivers big parcels. But if the bed doesn’t arrive in ten days then ring and they can’t track? Like how can they if they didn’t even know the name of the company? So how I’m down 500 and don’t even know when my bed is coming”

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Posted 4 years ago

“looks like the Brexit has hit home paid for express delivery to Ireland was told item will be delivered never arrived City air express very bad reputation”

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Posted 4 years ago

“Excellent customer service on all occasions - thanks especially to Kate. Appliances arrived on time, delivery excellent, and great prices.”

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Posted 4 years ago

“Excellent service”

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Posted 4 years ago

“speed and customercare postage cost ?”

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Posted 4 years ago

“Excellent service. Arrived in 2 days.”

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Posted 4 years ago

“Bought an ice maker just before Christmas as a gift and it arrived right before Christmas, lovely machine and very efficient service / will shop here again”

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Posted 4 years ago

“Prompt delivery......”

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Posted 4 years ago

“The item arrived promptly and in perfect condition.”

Helpful Report

Posted 4 years ago

Buy It Direct is rated 3.6 based on 454 reviews