Buy It Direct Reviews

Name: Buy It Direct
Rating: 3.55

3.6 Rating 454 Reviews

65 %

of reviewers recommend Buy It Direct

Company Reviews

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Metrics

3.6

Based on 454 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Buy It Direct 1 star review on 9th May 2025

Supreme Assets Recovery AT G Mail .com

Buy It Direct 5 star review on 6th January 2023

Dave Kelly

Buy It Direct 1 star review on 13th December 2022

T Bergin

Buy It Direct 3 star review on 12th December 2022

Nikolas

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Didn't get order as there was issues with delivery however customer service so good that I would most definitely place an order again with them in the near future”

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Posted 2 years ago

“I was very happy wit your service and how quick I got my replacement item !”

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Posted 2 years ago

“a great company and great service.thank you”

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Posted 2 years ago

“Fast, hassle-free delivery. Excellent!!”

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Posted 2 years ago

“Great customer service and great price”

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Posted 2 years ago

“Excellent service”

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Posted 2 years ago

“It was easy to order with a quick arrival of my order”

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Posted 2 years ago

“Discovered after (eventually) assembling bbq 8 months after receipt:( that gas regulator switch had broken off in transit. Contacted Customer Service not really expecting a reply. Had email response immediately. Received replacement regulator and hose in the post after phone call with Courtney. All in all excellent customer service.”

Buy It Direct 5 star review on 3rd August 2022

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Posted 2 years ago

“Excellent customer service - responsive and effective”

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Posted 3 years ago

“I purchased an ice making machine that didn't work, but it was replaced within days without any fuss or cost to me.”

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Posted 3 years ago

“good quality very big microwave 40l”

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Posted 3 years ago

“Great service, really nice and helpful delivery service. Product was exactly as it. Great value”

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Posted 3 years ago

“Delighted with the extraction fan, works really well and really great quality and value.”

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Posted 3 years ago

“I always find Buy it direct efficient and good value”

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Posted 3 years ago

“Excellent value for money , beautiful furniture bought furniture and beds for two bedrooms looks beautiful”

Buy It Direct 5 star review on 11th February 2022

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Posted 3 years ago

“To be honest the drone I purchased I wasn't happy with. buy it direct replaced it the first time and the second time they just give me my money back. Can't ask for more than that. Very good customer support.”

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Posted 3 years ago

“I've done one survey already about dealing with a problem that was yours not mine. Now stop bothering me eith silly questionnaires”

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Posted 3 years ago

“Very satisfied very easy to deal with fast service highly recommend”

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Posted 3 years ago

“Excellent service”

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Posted 3 years ago

“All round great experience, very helpful customer service, highly recommended”

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Posted 3 years ago

Buy It Direct is rated 3.6 based on 454 reviews