Buy It Direct Reviews

Name: Buy It Direct
Rating: 3.55

3.6 Rating 454 Reviews

65 %

of reviewers recommend Buy It Direct

Company Reviews

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Metrics

3.6

Based on 454 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Buy It Direct 1 star review on 9th May 2025

Supreme Assets Recovery AT G Mail .com

Buy It Direct 5 star review on 6th January 2023

Dave Kelly

Buy It Direct 1 star review on 13th December 2022

T Bergin

Buy It Direct 3 star review on 12th December 2022

Nikolas

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a cooffee maker which had a slight crack in the tank; I contacted Buy it Direct and the response was immedaite; some pictures of the damage were required and immediately my coffee maker was picked up by courier. I would have settled for a replacement tank but instead without the slighest haggling I received a full refund; of course I will purchase a new one from this company/ Fantastic service”

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Posted 4 years ago

“I had a few items delivered that were damaged, this was down to transportation. Buy it direct were amazing and very efficient in helping me out. I would highly recommend this company.”

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Posted 4 years ago

“I bought a range cooker in March, the price was better then any other outlet. I was able to speak to a sales consultant who was knowledgeable and informative. Delivery was excellent I was able to postpone delivery for a couple of weeks as I was waiting for my kitchen to be finished. I am so impressed with this company, excellent customer service and great value. I highly recommend Buydirect.ie”

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Posted 4 years ago

“Great service very fast delivery. Highly recommended.”

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Posted 4 years ago

“Excellent service, great products, value for money. After sales service couldn't be better. Returns are speedily dealt with. I am well happy with this company and will buy from them again.”

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Posted 4 years ago

“Excellent service - highly recommend 5 🌟”

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Posted 4 years ago

“Excellent service , arrived earlier than expected to Dublin”

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Posted 4 years ago

“I bought a cooker fan off buyit direct last year but due to covid only got it installed in october was installed about 3 months when the motor went. Got in touch with buyitdirect and within a week i had a replacement. The service was 1st class and would not hesitate in recommending them.”

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Posted 4 years ago

“Some people have had a nightmare with returns but mine was handled quickly and efficiently. Faulty Karcher K7 was returned and evaluated within a day or so, offered a replacement or refund via a phone call. Accepted full refund that was was sent to the card I had used to pay for it within 2 hours. All postage taken care of by them. Top marks to be fair.”

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Posted 4 years ago

“So far so good, three orders already, all good, on time and products same as described. I will recommend it.”

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Posted 4 years ago

“Refurbished iphone had an intermittent issue with volume on a call. This was within warranty and Buy It Direct where great in dealing with this fault and getting it repaired . Thank you "buy it direct" for making this process stress free.”

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Posted 4 years ago

“Delivered exactly what we needed very efficiently. Would definitely trust buying again in the future”

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Posted 4 years ago

“Ordered my dehumidifier and it was delivered 3 days later which was much earlier than what I expected. Very happy with my dehumidifier and a great speedy delivery.”

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Posted 4 years ago

“Very good price A bit of confusion about delivery but everything was sorted out very quickly Very happy with my purchase Customer care team are excellent”

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Posted 4 years ago

“Very happy with purchase..good quality table and arrived 3 days after ordering. Perfect for small kitchen”

Buy It Direct 5 star review on 24th March 2021

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Posted 4 years ago

“Bought an Ice maker, plugged it in, 20 minutes later we had loads of ice for everyone’s cold drinks and iced coffees 👍😀 Online description was very good, priced competitively and delivery was quick, Result; A Happy Customer that will always check Buy It Direct before I purchase again. ⭐️⭐️⭐️⭐️⭐️ Regards Wayne Enright.”

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Posted 4 years ago

“The speed of delivery and the quality of the stools I bought were excellent, will most definitely shop with this site again”

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Posted 4 years ago

“Lovely bed, took a bit of time to put together but no issues so far. Looks very well. Love winged headboard”

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Posted 4 years ago

“electriQ 1250W Multi Functional Blender Really positive experience. Delivery came earlier that expected. Really happy with the product too, powerful blender. Have only used for smoothies so far. Bit loud but expected that from other reviews. Easy to use. Would suggest to soak straight away after use to help with cleaning. Would recommend.”

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Posted 4 years ago

“Found company very professional items cooker hob and extractor as advertised and great price would highly recommend delivered as promised too”

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Posted 4 years ago

Buy It Direct is rated 3.6 based on 454 reviews