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canvasdiscount.com Reviews

4.7 Rating 3,762 Reviews
92 %
of reviewers recommend canvasdiscount.com
4.7
Based on 3,762 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.9 out of 5
Returns & Refunds
Refunds Process
Difficult

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This company is a scam! They guarantee delivery with a certain timeframe and you never receive the items- they do not answer their phones at customer service. Customers beware ...all the good reviews are from their stafff!
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Posted 5 years ago
Ordered for Xmas gift and still hasn’t shipped. How are they still promising arrival by Xmas when I ordered 2 weeks ago and order still not complete. My daughters bunny pasted away and I wanted her to have the blanket with bunny on it for Xmas. I would never recommend this company
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Posted 5 years ago
I ordered a mug for a Christmas gift and it came broken! I have emailed customer service 4 times in the past week with no reply!!!
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Posted 5 years ago
Horrible customer service! I would have given it no stars but it was not an option. I received my canvases and puzzles fast but all 4 puzzles were washed out. When I called the company they said they could not help me that I had to email photos of the puzzles to them. I complied and sent pictures of the puzzles and pictures of the original photos explaining how the puzzles did not match in color, sharpness and darkness. The company emailed back saying I needed to email them the puzzles next to a white piece of paper and explain the default. I had already explained the default and emailed the pictures but I did so again next to a white piece of paper. Then they said they would finally replace the puzzles only if I emailed them a picture of my puzzles after I destroyed them. At this point I am getting very angry! I was only asking for a replacement not a refund and they kept asking me to jump through hoops. I then asked for my money back instead of a replacement and have not heard back. All of this went on within about a month and they never pulled through I am very upset with their horrible customer service! Do not buy from this company they do not respect their customers!
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Posted 5 years ago
I uploaded a high quality photo for the print but unfortunately It came out very badly
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Posted 5 years ago
5 STAR SERVICE THANKS
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Posted 5 years ago
They don't post a phone number to call for questions. No chat offered during business hours. The worst Customer Service I have ever dealt with anywhere. They don't answer emails for sometimes 3 to 5 days later!
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Posted 6 years ago
AWFUL We ordered a canvas of the grandkids for my parents for christmas and got a completely different family! we have been calling NON stop for 2 weeks with no answered calls we have sent 5 emails!! VERY disappointed since I just recently ordered 8 other canvas from them and turned out great everyone and my family has ordered before but this just lost all our business with this company!! i've currently been on hold for 15 minutes!
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Posted 6 years ago
canvasdiscount.com is rated 4.7 based on 3,762 reviews