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canvasdiscount.com Reviews

4.7 Rating 3,768 Reviews
92 %
of reviewers recommend canvasdiscount.com
Company Reviews Questions Metrics
4.7
Based on 3,768 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.9 out of 5
Returns & Refunds
Refunds Process
Difficult
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Kristen Stimac
Verified Reviewer
“Placed xmas order on dec 7th Have an order number. Never received canvas and cannot get through to you have called 5 times, on phone each time for 15 minutes while music plays, they then say to busy try again. Would never order again”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“SCAM!!!!!! I ordered 6 canvas paintings for my mom for Christmas with PROMISED delivery by Christmas. Well, it is the 26th and NO delivery. So disappointing especially because I ordered something 3 days later and that came no problem on the 23rd. However, that order which contained 2 mugs, was disappointing. One of the photos on the mug is completely crooked and the quality of the photo is terrible and grainy. The quality I could understand because it was just a photo from my phone but the crooked placement of the photo on the mug there is NO excuse for. And now when I try to call them to figure out where my Mom's gift is, they claim there is a hurricane in Florida and they are out of the office. How convenient. AWFUL COMPANY. Oh, and on top of that I'm pretty sure their products are not made in the USA as claimed because my tracking number for the order is some German shipping company. SUCH A SCAM!!!! DO NOT ORDER FROM THEM!!!”
Helpful Report
Posted 5 years ago
Anonymous
Verified Reviewer
“I ordered two months prior to Christmas and only received half my order. I sent over 10 emails and didn’t receive replies. This company is terrible!”
Helpful Report
Posted 5 years ago
Anonymous
Verified Reviewer
“This company is a scam! They guarantee delivery with a certain timeframe and you never receive the items- they do not answer their phones at customer service. Customers beware ...all the good reviews are from their stafff!”
Helpful Report
Posted 5 years ago
Kathleen Lock-Boye
Verified Reviewer
“Ordered for Xmas gift and still hasn’t shipped. How are they still promising arrival by Xmas when I ordered 2 weeks ago and order still not complete. My daughters bunny pasted away and I wanted her to have the blanket with bunny on it for Xmas. I would never recommend this company”
Helpful Report
Posted 5 years ago
Anonymous
Verified Reviewer
“I ordered a mug for a Christmas gift and it came broken! I have emailed customer service 4 times in the past week with no reply!!!”
Helpful Report
Posted 6 years ago
Anonymous
Verified Reviewer
“Horrible customer service! I would have given it no stars but it was not an option. I received my canvases and puzzles fast but all 4 puzzles were washed out. When I called the company they said they could not help me that I had to email photos of the puzzles to them. I complied and sent pictures of the puzzles and pictures of the original photos explaining how the puzzles did not match in color, sharpness and darkness. The company emailed back saying I needed to email them the puzzles next to a white piece of paper and explain the default. I had already explained the default and emailed the pictures but I did so again next to a white piece of paper. Then they said they would finally replace the puzzles only if I emailed them a picture of my puzzles after I destroyed them. At this point I am getting very angry! I was only asking for a replacement not a refund and they kept asking me to jump through hoops. I then asked for my money back instead of a replacement and have not heard back. All of this went on within about a month and they never pulled through I am very upset with their horrible customer service! Do not buy from this company they do not respect their customers!”
Helpful Report
Posted 6 years ago
Carolina Cora
Unverified Reviewer
“I uploaded a high quality photo for the print but unfortunately It came out very badly”
Helpful Report
Posted 6 years ago
BOB
Unverified Reviewer
“5 STAR SERVICE THANKS”
Helpful Report
Posted 6 years ago
Richard Jansen
Unverified Reviewer
“They don't post a phone number to call for questions. No chat offered during business hours. The worst Customer Service I have ever dealt with anywhere. They don't answer emails for sometimes 3 to 5 days later!”
Helpful Report
Posted 6 years ago
Kassie
Unverified Reviewer
“AWFUL We ordered a canvas of the grandkids for my parents for christmas and got a completely different family! we have been calling NON stop for 2 weeks with no answered calls we have sent 5 emails!! VERY disappointed since I just recently ordered 8 other canvas from them and turned out great everyone and my family has ordered before but this just lost all our business with this company!! i've currently been on hold for 15 minutes!”
Helpful Report
Posted 6 years ago
canvasdiscount.com is rated 4.7 based on 3,768 reviews
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