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canvasdiscount.com Reviews

4.7 Rating 3,633 Reviews

92 %

of reviewers recommend canvasdiscount.com

Company Reviews

4.7

Based on 3,633 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult

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canvasdiscount.com 5 star review on 21st April 2024

canvasdiscount.com 5 star review on 3rd April 2024

canvasdiscount.com 5 star review on 3rd April 2024

canvasdiscount.com 5 star review on 3rd April 2024

canvasdiscount.com 1 star review on 26th September 2023

canvasdiscount.com 1 star review on 26th September 2023

canvasdiscount.com 5 star review on 22nd September 2023

William Thomas Cussins

288

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“WOW, look at the last 25 reviews-- these are definitely fake and put in directly from canvasdiscount. No company goes from non-stop negative reviews through the holiday season to all of a sudden 25 excellent reviews within a matter of hours. They are lying to us! Very insulting trying to cover up their horrendous reviews by dumping a bunch of fake good reviews on top of them. CanvasDeception.com is a much more accurate name for their company.”

Posted 4 years ago

“Scammers Scammers Scammers”

Posted 4 years ago

“Customer service is extremely poor. Do not respond to emails, do not pick up calls. I’ve tried emailing them 6 times and calling 3 times to rectify a photo frame that I received damaged in arrival and still haven’t been able to get a refund initiated”

Posted 4 years ago

“Yep, we were scammed. The company is definitely not in Florida. I received confirmation numbers from DHL, but nothing seems to actually work. I have emailed multiple times, as well as called. There is no voicemail option! I ordered 12/10, received all of the confirmation emails, then nothing ever arrived. Still.... I'm glad they only took me for $50. Hope you are able to sleep at night scammers.”

Posted 4 years ago

“COMPANY IS A SCAM!!! If I could rate them ZERO stars I would!! We never received product, they never answers their phones and sends out generic emails in response to where my product was! DO NOT ORDER FROM THIS COMPANY!!!!”

Posted 4 years ago

“Wow, what happened to this company. I sincerely think they sold the business and whoever took over the company doesn’t care or can’t handle the demand. Or they sold it to one guy sitting in his basement— because they are downright terrible now— and as you can see from all these bad reviews, something is definitely amiss. Packages from Germany? That is definitely new— and even the way they wrap canvases now (shrinkwrap) is a lot cheaper and less protective then the foam they used to ship their canvases in. Not to mention that they have completely stopped responding to customer emails and phone calls where in the past they would always be on the ball with customer service. Awful. The shipping times are now either arriving in multiple parts way beyond the date they promise— it just not arriving at all. They are going to lose all of their business... and frankly, it doesn’t seem like they care or else they’d be putting in a little bit more effort. Avoid these guys and get your canvases elsewhere. Save yourself the frustration and disappontment.”

Posted 4 years ago

“I ordered 5 8x8 canvases on 12/12. Received email on 12/14 that orders were shipped. No tracking information. Still haven’t received and it’s 12/31. Terrible customer service.”

Posted 4 years ago

“Placed xmas order on dec 7th Have an order number. Never received canvas and cannot get through to you have called 5 times, on phone each time for 15 minutes while music plays, they then say to busy try again. Would never order again”

Posted 4 years ago

“SCAM!!!!!! I ordered 6 canvas paintings for my mom for Christmas with PROMISED delivery by Christmas. Well, it is the 26th and NO delivery. So disappointing especially because I ordered something 3 days later and that came no problem on the 23rd. However, that order which contained 2 mugs, was disappointing. One of the photos on the mug is completely crooked and the quality of the photo is terrible and grainy. The quality I could understand because it was just a photo from my phone but the crooked placement of the photo on the mug there is NO excuse for. And now when I try to call them to figure out where my Mom's gift is, they claim there is a hurricane in Florida and they are out of the office. How convenient. AWFUL COMPANY. Oh, and on top of that I'm pretty sure their products are not made in the USA as claimed because my tracking number for the order is some German shipping company. SUCH A SCAM!!!! DO NOT ORDER FROM THEM!!!”

Posted 4 years ago

“I ordered two months prior to Christmas and only received half my order. I sent over 10 emails and didn’t receive replies. This company is terrible!”

Posted 4 years ago

“This company is a scam! They guarantee delivery with a certain timeframe and you never receive the items- they do not answer their phones at customer service. Customers beware ...all the good reviews are from their stafff!”

Posted 4 years ago

“Ordered for Xmas gift and still hasn’t shipped. How are they still promising arrival by Xmas when I ordered 2 weeks ago and order still not complete. My daughters bunny pasted away and I wanted her to have the blanket with bunny on it for Xmas. I would never recommend this company”

Posted 4 years ago

“I ordered a mug for a Christmas gift and it came broken! I have emailed customer service 4 times in the past week with no reply!!!”

Posted 4 years ago

“Horrible customer service! I would have given it no stars but it was not an option. I received my canvases and puzzles fast but all 4 puzzles were washed out. When I called the company they said they could not help me that I had to email photos of the puzzles to them. I complied and sent pictures of the puzzles and pictures of the original photos explaining how the puzzles did not match in color, sharpness and darkness. The company emailed back saying I needed to email them the puzzles next to a white piece of paper and explain the default. I had already explained the default and emailed the pictures but I did so again next to a white piece of paper. Then they said they would finally replace the puzzles only if I emailed them a picture of my puzzles after I destroyed them. At this point I am getting very angry! I was only asking for a replacement not a refund and they kept asking me to jump through hoops. I then asked for my money back instead of a replacement and have not heard back. All of this went on within about a month and they never pulled through I am very upset with their horrible customer service! Do not buy from this company they do not respect their customers!”

Posted 4 years ago

“I uploaded a high quality photo for the print but unfortunately It came out very badly”

Posted 4 years ago

“5 STAR SERVICE THANKS”

Posted 4 years ago

“They don't post a phone number to call for questions. No chat offered during business hours. The worst Customer Service I have ever dealt with anywhere. They don't answer emails for sometimes 3 to 5 days later!”

Posted 5 years ago

“AWFUL We ordered a canvas of the grandkids for my parents for christmas and got a completely different family! we have been calling NON stop for 2 weeks with no answered calls we have sent 5 emails!! VERY disappointed since I just recently ordered 8 other canvas from them and turned out great everyone and my family has ordered before but this just lost all our business with this company!! i've currently been on hold for 15 minutes!”

Posted 5 years ago

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canvasdiscount.com is rated 4.7 based on 3,633 reviews