canvasdiscount.com Reviews

Name: canvasdiscount.com
Rating: 4.69

4.7 Rating 3,762 Reviews

92 %

of reviewers recommend canvasdiscount.com

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4.7

Based on 3,762 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult

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canvasdiscount.com 5 star review on 3rd September 2024

305

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We’ve ordered more than a dozen acrylic prints from them, plus some canvas prints. The acrylic prints are being marred by the adhesive on the hangers provided by canvasdiscount but also by hangers I’ve used. After about a year the adhesive seems to seep through the acrylic photo staining the photo. I’ve contacted them twice about the problem, not asking for any compensation but trying to advise them of the problem. The best they could offer was a discount on future acrylic prints, completely ignoring he problem. I won’t be ordering any more acrylic prints for this reason....the prints are good for about a year; then there is a seep-through adhesive problem that they are apparently unwilling to deal with. If they can come up with a work around for this, I’ll go back. Their canvas print, which don’t need adhesive mounts, are really good.”

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Posted 4 years ago

“It was pretty good, however, I wish it would have been centered more.”

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Posted 4 years ago

“The "metal" picture that I ordered was extremely unlike the picture. It was not at all shiny- it was matte- and rather cheap looking. Didn't even feel like metal.”

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Posted 4 years ago

“Got my canvas yesterday it was not put on tight enough its has waves in it had 3 white spots on her head l had to fill in with black marker to cover 🙁 very disappointed.”

canvasdiscount.com 1 star review on 2nd April 2021

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Posted 4 years ago

“Fast production of the product but prior to ordering was assured I would get product well in advance when needed but never received in time; Horrible shipping. Waited, waited, & waited; Not like I didn't pay for shipping. Customer service was useless and couldn't answer my questions. If you need in a timely manner go elsewhere; You will be glad you did.”

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Posted 4 years ago

“The photo was extremely blurry and crooked. I understand if the quality of the picture is blurry- but when you preview it online before purchasing SHOW ITS TRUE QUALITY! On top of that my picture was completely crooked! I know for a fact I aligned it perfectly- and no customer service response to my issues. Will never be using these services again. If I could give 0 stars I would.”

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Posted 4 years ago

“Poor customer service, damaged products and no follow up. No one answers customer service emails or calls. Never buying from you again. Terrible experience.”

canvasdiscount.com 1 star review on 23rd March 2021

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Posted 4 years ago

“I made a mistake and put the wrong date .”

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Posted 4 years ago

“White styrofoam on edge is very unattractive and rough along photo edge . Have ordered from another company who colored their edges that were much more attractive. Also photo print was dull.”

canvasdiscount.com 1 star review on 11th March 2021

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Posted 4 years ago

“I was a great costumer until one of my photos came cut and I contact costumer service 1 month ago and still don’t have response.”

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Posted 4 years ago

“Received my product promptly-however it was of a random family, not my dog.”

canvasdiscount.com 1 star review on 23rd February 2021

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Posted 4 years ago

“Top 4 inches and bottom 4 inches of canvas was plain black color”

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Posted 4 years ago

“The canvases I ordered didnt come out good. They were out on the wrong way and didnt look how it was previewed before I hit submit. I was very disappointed with this order”

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Posted 4 years ago

“My order is missing the hanging mounts I paid extra for. Additionally the larger of my two prints is not attached well to the wood frame. The image hangs loose and flimsy. With there being 2 errors on a small order I'm not sure I would order from canvas discount again, nor would I recommend the product.”

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Posted 4 years ago

“I immediately emailed about the poor quality. I can’t use any of my canvases as they are so blurry even using professional photos and I’ve received no refund or response.”

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Posted 4 years ago

“The pic where shitty”

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Posted 4 years ago

“There was a price printed on my picture and this was my second attempt to get my friend his Xmas present”

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Posted 4 years ago

“Up until this last order, I’ve been very impressed with the quality of the prints that I’ve received. This was my first disappointing experience with canvas discount. I ordered a small gift for a friend & the 8x8 was underexposed & mounted at a slight twist showing the white border around some edges of the picture (even more noticeable with the very dark picture). In the picture I took of the print, it actually doesn’t look so bad. In my print the snow & white trim are grey!🙁”

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Posted 4 years ago

“All 4 photos had the tops of the heads cut off. Very disappointed in this company. Can't get a hold of anyone, you have to send an email and if you try and send attachments of what they send it doesn't go through.”

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Posted 4 years ago

“This company fails to communicate and rectify problems in a reasonable amount of time. I recently had a situation where i placed an order on their web site for 6 canvas prints fora total of 72.00. Somehow the order was placed twice and my credit card charged twice. Luckily I caught the mistake within 12 hours. But, when i tried to contact the company to rectify the situation, all i got was a voicemail saying that all correspondence had to be done by email, which of course i followed up. Much to my disappointment my orders were and received way before they continued to contact by email. This went on for weeks. I the mean time i contacted my credit card to start a dispute. The canvas prints were not satisfactory. I ended up using the six prints that i kept and painted originals over the image. I also wrote a 3 page letter to the company explaining the series of concerns associated with this simple order. Finally, three weeks later, they refunded my credit card for the second order after i sent the Canvasdiscount a picture of the 6 destroyed canvasses. All of this could have been avoided with better communication through their “ customer service”. I will never do business with this company again. Quality alone is not to my satisfaction.”

Helpful Report

Posted 4 years ago

canvasdiscount.com is rated 4.7 based on 3,762 reviews