canvasdiscount.com Reviews

Name: canvasdiscount.com
Rating: 4.69

4.7 Rating 3,762 Reviews

92 %

of reviewers recommend canvasdiscount.com

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4.7

Based on 3,762 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult

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canvasdiscount.com 5 star review on 3rd September 2024

305

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never got my print that I paid for. No one will answer me about where it is.”

Helpful Report

Posted 4 years ago

“Do Not Order From This Company. I would give 0 stars if possible. I ordered a canvas for Christmas well before their cut off date, and it is now January 3rd and still no product. This company is so shady. I have written at least 6 times and have gotten nothing but canned responses. One response told me that my canvas was returned to them because nobody was home to receive the order. They told me that it was my fault because nobody was there for a week. However, there was never any notification of delivery and their shipping just said a label was created in Germany (I thought they were made in the US). Also, there was somebody there... they never attempted any delivery. They were going to ship it again, but never did. I submitted another customer service request and was then told that apparently my canvas never made it to UPS and they would ship it as soon as they can make one. I have told them multiple times that I don’t want this anymore and that I want a refund, which had gone completely ignored. Also, I tried their “live chat” a number of times, and was told it was not working. This was during regular business hours. I am disappointed because it was a cool picture to have on canvas, and now even if it was delivered, I would be annoyed looking at it. They are not to be trusted.”

Helpful Report

Posted 4 years ago

“Before I hit submit on my order it said guaranteed Christmas delivery and I ordered my stuff 2 weeks before than my pillow came on the 23rd and my blanket didn’t come until the 30th everytime I tried to get ahold of a agent the phone wouldn’t let me speak to anyone so I had to file a complaint in order to know what was going on with my order . The pillow and blanket were absolutely amazing when they did come but the time frame was crazy”

Helpful Report

Posted 4 years ago

“Ordered within the timeframe where it was guaranteed to be there by Christmas... it was not there by Christmas, but a week later. And it was a photo of two strangers. It was supposed to be a nice Christmas gift for my grandma, but the gift was ruined by this company. Have been trying to reach them, but no luck. Do not use them at all.”

Helpful Report

Posted 4 years ago

“I didn't as much mind the mis-print on two of the 5 images I ordered - I happens. I am frustrated by receiving more automated solicitation via emails offering discounts, two emails that appear to be addressing my complaint and request for resolution but asking me to rate my experience. So, I am rating my experience as both prints we're intended to be delivered for Christmas. I just wanted to have those two prints remade but my compliant seems to have been ignored.”

Helpful Report

Posted 4 years ago

“I have always been satisfied with all of the product I have ever ordered from you guys. The blanket I received this week is in terrible condition. It has numerous nicks and damages throughout the blanket. I have already contacted Customer Service and am patiently waiting for a resolution.”

Helpful Report

Posted 4 years ago

“10 emails a day”

Helpful Report

Posted 4 years ago

“The item I ordered wasn't very clear and the finish was a mat and I like shiny for a metal print. To bad since my order was of our beloved dog that we lost this year and it was a gift for my husband. As a Pro photographer I thought I would take a change on this site. Big mistake!”

Helpful Report

Posted 4 years ago

“I ordered a 16x20 canvas print that was not the specified dimensions and didn't fit into the 16x20 frame we'd purchased. I told canvasprints that this was a Christmas gift and asked that they make it right. After about a week I finally heard back from them and they asked that I send a photo of the canvas showing the discrepancy in size, which I did. Another week later (and we're now at Dec 22), I was told that they'd credit my account so long as I destroyed the original canvas. In the meantime, I had been hoping that a new canvas would arrive on my doorstep so that I could frame my Christmas present. When that didn't happen, I had no recourse than to figure out a way to fit the original canvas into the frame we had ordered (since it was too large we were able to glue it and live with the fact that there is extra space around the floating area). Obviously I can't destroy the defective canvas since it wasn't replaced in time to use my credit to order a new canvas. So my son has a sloppy job and I won't be able to get the money back to replace that sloppy job because I needed to use the original for his Christmas present. This experience was made more frustrating by the fact that there is no way to communicate with these people other than by email; they're not answering calls. Totally unprofessional outfit, took forever to get back to me, and the print had additional printing flaws that I discovered after removing the plastic cover. If I could give them no stars, I would.”

Helpful Report

Posted 4 years ago

“I bought my item on 12/3 and it is now 12/21 and I have no got a single update regarding my order. this is ridiculous and waste of money. Just go with the more expensive company and it will get done right.”

Helpful Report

Posted 4 years ago

“I placed my order on 12/12. I have received no correspondence since that day and it is now 12/21. I have reached out to customer service via email, but have not received a reply. My order still shows it is in "production" status. I'm very disappointed due to website advertising quick turn around time.”

Helpful Report

Posted 4 years ago

“I’m still waiting in half past order!!!”

Helpful Report

Posted 4 years ago

“This is the second time I've been disappointed by this company. I thought the first time could've been a fluke, but a second issue leads me to believe this company has major production, shipment and customer service issues. The first time I was issued a $100 voucher for future order. I tried to redeem it and it wasn't accepted. Really wanted to trust them so ordered again. Now I'm waiting on an order from 12/6 that was supposed to be delivered before 12/25. They are now saying it won't be delivered until 12/29. Avoid using this company.”

Helpful Report

Posted 4 years ago

“Highly disappointed !!! it's been more than 3 weeks since I placed my order and still didn't get that...”

Helpful Report

Posted 4 years ago

“Quality was not worth for what I paid for.”

Helpful Report

Posted 4 years ago

“I ordered a canvas print on 12/9 that was supposed to be delivered to me no later than 12/18. I can't track it because I get an error message. I can't call you because you have no phone number. So WHERE IS MY PRINT THAT I HAVE TO GIVE AS A GIFT ON TUESDAY????????”

Helpful Report

Posted 4 years ago

“I ordered multiple mugs with same photo - photo quality was terrible. Colors were inconsistent, some were blurry, some were too light, some were crooked. To make matters worse, 1 of 5 mugs arrived broken due to terrible packaging. It's been 48 hours and I am still waiting for customer service to reply to my email regarding these issues.”

Helpful Report

Posted 4 years ago

Helpful Report

Posted 4 years ago

“Frame is the most garbage low quality piece of plastic ever, “held” by staples. Broke into a pieces taking it out of the box. No response from customer service. I want a full refund.”

Helpful Report

Posted 4 years ago

“I ordered 12/09/20 Still don't have my order -- The company can not be reached -- Sent multiple emails -- no response -- I need this by Christmas -- Order USA99902058421 in case you are reading Canvas--”

Helpful Report

Posted 4 years ago

canvasdiscount.com is rated 4.7 based on 3,762 reviews