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canvasdiscount.com Reviews

4.7 Rating 3,598 Reviews

92 %

of reviewers recommend canvasdiscount.com

Company Reviews

4.7

Based on 3,598 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult

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canvasdiscount.com 5 star review on 21st April 2024

canvasdiscount.com 5 star review on 3rd April 2024

canvasdiscount.com 5 star review on 3rd April 2024

canvasdiscount.com 5 star review on 3rd April 2024

canvasdiscount.com 1 star review on 26th September 2023

canvasdiscount.com 1 star review on 26th September 2023

canvasdiscount.com 5 star review on 22nd September 2023

William Thomas Cussins

288

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed my order on 12/12. I have received no correspondence since that day and it is now 12/21. I have reached out to customer service via email, but have not received a reply. My order still shows it is in "production" status. I'm very disappointed due to website advertising quick turn around time.”

Posted 3 years ago

“I’m still waiting in half past order!!!”

Posted 3 years ago

“This is the second time I've been disappointed by this company. I thought the first time could've been a fluke, but a second issue leads me to believe this company has major production, shipment and customer service issues. The first time I was issued a $100 voucher for future order. I tried to redeem it and it wasn't accepted. Really wanted to trust them so ordered again. Now I'm waiting on an order from 12/6 that was supposed to be delivered before 12/25. They are now saying it won't be delivered until 12/29. Avoid using this company.”

Posted 3 years ago

“Highly disappointed !!! it's been more than 3 weeks since I placed my order and still didn't get that...”

Posted 3 years ago

“Quality was not worth for what I paid for.”

Posted 3 years ago

“I ordered a canvas print on 12/9 that was supposed to be delivered to me no later than 12/18. I can't track it because I get an error message. I can't call you because you have no phone number. So WHERE IS MY PRINT THAT I HAVE TO GIVE AS A GIFT ON TUESDAY????????”

Posted 3 years ago

“I ordered multiple mugs with same photo - photo quality was terrible. Colors were inconsistent, some were blurry, some were too light, some were crooked. To make matters worse, 1 of 5 mugs arrived broken due to terrible packaging. It's been 48 hours and I am still waiting for customer service to reply to my email regarding these issues.”

Posted 3 years ago

“I ordered multiple mugs with same photo - photo quality was terrible. Colors were inconsistent, some were blurry, some were too light, some were crooked. To make matters worse, 1 of 5 mugs arrived broken due to terrible packaging. It's been 48 hours and I am still waiting for customer service to reply to my email regarding these issues.”

Posted 3 years ago

“Frame is the most garbage low quality piece of plastic ever, “held” by staples. Broke into a pieces taking it out of the box. No response from customer service. I want a full refund.”

Posted 3 years ago

“I ordered 12/09/20 Still don't have my order -- The company can not be reached -- Sent multiple emails -- no response -- I need this by Christmas -- Order USA99902058421 in case you are reading Canvas--”

Posted 3 years ago

“I ordered a month ago. Still haven’t received package. Tried contacting customer service twice and they have never gotten back to me”

Posted 3 years ago

“I ordered a product 10 days ago and prior to ordering the message said I would receive the package in 3-5 days. After trying to reach someone by phone (left a message) and then after sending emails, I received an email this morning stating you do not know why my package never made it to the carrier and that I should receive a new one within a week. Totally unacceptable. You should have offered expedited shipping as I only ordered from your site because you were recommended and promised delivery before Christmas. I should just gone to Walmart. I will not utilize your business again. Nor will I recommend you.”

Posted 3 years ago

“DO NOT ORDER FROM THIS PLACE. The canvas print arrived miscolored and incorrect. No one answers the phone, no agents are ever available on the chat function of the website, their complaint submission form on the website doesn't work and they don't answer emails. They deliver garbage and avoid their customers. I will NEVER use their service ever again. Buyers beware.”

Posted 3 years ago

“Quick turn around but, poor quality of picture. Can not make out faces on couple of them.”

Posted 3 years ago

“We ordered a couple canvases from here a few months ago. They seemed fine - nothing outstanding but solid. Then I decided to order a canvas for my mom for Christmas when they were running a free shipping deal. I designed the canvas, went to purchase, selected PayPal as my method of payment, went through the entire process and at the end there was no order confirmation which I found odd. Thinking I did something wrong, I reordered it. Same thing & I was extremely precise that time to ensure I didn’t miss anything. No confirmation. So I emailed them explaining the issue. It took a week to get back to me & they were extremely rude & unhelpful. Still desiring the canvas, I requested to order it again through them as I had since figured out there is a glitch in their communication with PayPal so I was going to just pay directly with my credit card. Again it took a week for a response & I was basically accused of lying about my original order attempt. This makes me very sad as I selected this site as they advertise “hand-stretched” “American made” but I cannot utilize a business that treats their customers like this.”

Posted 3 years ago

“Not happy with the way it turned out looks so unprofessional will not be ordering from you again”

Posted 3 years ago

“The canvas prints were completely a different color than the last shipment. All faded. This was our third attempt to try and get this right.”

Posted 3 years ago

“This picture was a bereavement present for my sister and you guys approved the picture upon receiving it it turned out to be a completely awkward random picture that was not associated with the order you approved and we can't contact you never again”

Posted 3 years ago

“Very disappointed, can't believe how they got 5 stars reviews. Ordered 4 photos in canvas and 2 turned out not good. My husband's head was cut off after the printing. How can they send something like that without even checking if everything goes well? What a horrible service!”

Posted 3 years ago

“I have purchased many times and have been very happy.. I have a large wall at my salon full of canvas discount canvasses. I bought 70.00 worth of canvasses a blanket and three mugs for gifts and new salon decor. Everything but one mug was fuzzy. It was not my photos. The packing was also not as protected like other orders. I can't gift any of the items and won't put up my salon photos because of poor quality. I won't buy from canvas discount again.”

Posted 3 years ago

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canvasdiscount.com is rated 4.7 based on 3,598 reviews