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Capitec Bank Reviews

1.9 Rating 349 Reviews
21 %
of reviewers recommend Capitec Bank
1.9
Based on 349 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
On-time Delivery
Greater than 27%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Over A Week
Customer Service
2 out of 5

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Capitec Bank 3 star review on 26th June 2025
Ayesha
Capitec Bank 2 star review on 12th June 2025
Owen Carleton
Capitec Bank 1 star review on 2nd June 2025
WhatsApp Number (+ 4 4 73 88 6 97 9 58.) Help Me When I Was Deceived By Online Investment Company
Capitec Bank 1 star review on 20th May 2025
Anonymous
Capitec Bank 1 star review on 11th May 2025
Mike Perry
Capitec Bank 1 star review on 29th April 2025
Vincent
Capitec Bank 1 star review on 28th April 2025
Ronald Michelle
25
Anonymous
Anonymous  // 01/01/2019
I withdraw amount of R400.00 at capitec mercury lane one of the note where stained and went to capitec bank Smith Street to complaint they told me they can't help me. I went to capitec bank samora machel street and they said they have to call head office to tell them I had not with stain. I had to wait an hour just to change 100 note while consultant seating on unswered call from head office. After and hour call was answered and was dropped consultant had to call and wait another 15 minutes. And after that 15 min the call was hangedup again. Capitec service it horrible.
Capitec Bank 1 star review on 5th July 2021
Helpful Report
Posted 4 years ago
They do help or reply on emails or calls
Helpful Report
Posted 4 years ago
I am on debt review. I took a personal loan of R48000 in 2012. My installment was R1537. I paid till 2016 then i went on debt review. My Balance at that time was R24500. But now in 2021 after i paid my debt review installment for 5 years i was told by Capitec that my balance is R23362. When i queried i was told that i was being charged ontractual interest. The interest that was added was more that the installment that i was paying. For 5 years Capitec bank failed to inform me that curial bit of information. After 5 years i had to find out the hard way. This bank didnt act in good faith towards me and they are refusing to assist me. 😭
Helpful Report
Posted 4 years ago
I'm really tired of this issue I raised few days back with you...today same problem happened to me,you can imagine the embarrassment at the shops.. https://t.co/WhDQMVC2er
Helpful Report
Posted 6 years ago
Capitec Bank is rated 1.9 based on 349 reviews