Car Audio Centre Reviews

Name: Car Audio Centre
Address: 29 Bridlesmith Gate, Nottingham, Nottinghamshire
Rating: 4.40

4.4 Rating 4,322 Reviews

84 %

of reviewers recommend Car Audio Centre

4.4

Based on 4,322 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0330 320 5050

Email:

sales@caraudiocentre.co.uk

Location:

29 Bridlesmith Gate,
Nottingham
Nottinghamshire
NG1 2GR

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Car Audio Centre 5 star review on 26th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The satnav I ordered arrived on time (actually early) and is in perfect condition just as advertised, and at the advertised price. So why only 2 stars ?, it’s all to do with the sales process and how paranoid you are: 1) I phoned on a Sunday to clarify a detail prior to purchase and was told that I could expect to receive the item by the “end of next week”. I ordered on-line. I didn’t set up an account but provided a password just because this would allow the package to be tracked. 2) I received a confirmation email with my order number, and was informed an account had been setup and the user-id/password was included PLAIN TEXT (why send a password in plain text ?). 3) I logged into my new account and changed the password. My account had been set up with “1 click purchase” which I switched off. Checked the order history to find that I had not ordered anything and had no history (this was Sunday so I thought wait for Monday). 4) I rang on Tuesday about my confusing lack of order history and was asked for my email address (not order number) and initially told that I had a couple of things waiting in my basket but hadn’t ordered anything - I set things up a couple of times before deciding to purchase, but at that time I had no account so it’s not clear why they would maintain a basket for me. 5) Eventually it was confirmed that I had ordered my satnav and the money had been taken, but I had been given the wrong order number, and nothing was happening on my real order (hadn’t been dispatched etc). 6) The real order was sent for dispatch and I was told it should arrive the next day (it did arrive on Wednesday) and that my purchase history on my account would be updated when the service person had time to sort it (it was updated by the end of the day). 7) I have everything I need but there is no option to delete my on-line account which I don’t want as it seems too risky. So while it’s clear there are some sincere helpful people involved I think the whole thing is let down by poor security awareness and a lack of robust process suitable for a modern on-line business – e.g I guess the “1 click purchase” implies they still have my credit details and anyone who had seen the email with the password would have had an opportunity to do nasty stuff.”

Helpful Report

Posted 5 years ago

“Great price and rapid delivery”

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Posted 5 years ago

“very good comms , product as per ad. would use again. Very fast dispatch. Thank You”

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Posted 5 years ago

“Very fast despatch, no issues, no hassle. Packed good. Prices are ok”

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Posted 5 years ago

“Very fast dispatch, no issues. All packed good, no delays, no hassle. Thank you”

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Posted 5 years ago

“package received on time,in good condition and was very happy with the jvc car radio I purchased. also good value,plenty of descriptions with the advert which is a bonus!”

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Posted 5 years ago

“I have used road angels for about 10 years now and was horrified to find that the fantastic offer of the new PURE was subscription based - your offer letter said nothing about subscriptions - I feel conned Your man , Dan Williamson has done a good job in somewhat retrieving the situation for you bw david”

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Posted 5 years ago

“i saved at least 60 pounds on this i looked on ebay and amazon,,they sold the identicle hifi i bought from you,”

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Posted 5 years ago

“Always try to get my car audio stuff from these guys, have been using them for that last ten years at least! The only criticism I have is the wiring harnesses and fascias are a little in the expensive side.”

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Posted 5 years ago

“Great value for money, prompt delivery and exactly as described.”

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Posted 5 years ago

“Very good price and delivered quickly. I would recommend company”

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Posted 5 years ago

“A hutter shambles from start to finish”

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Posted 5 years ago

“Just had a purchase and install service carried out by Car Audio Centre and I have to say they provided a fantastic servise, music sounds great and staff was very nice too. I've taken the time to write this comment as I feel that potential cumtomers should be made aware of this store.”

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Posted 5 years ago

“STRAIGHT FORWARD WITH NO COMPLICATIONS AND HELPFUL STAFF TO TRANSFER SUBSCRIPTION”

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Posted 5 years ago

“Good price quantity and delivery was prompt.”

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Posted 5 years ago

“Gave correct advice on suitability of product and told me what connectors to buy. Gave timely updates on delivery dates. Excellent in every way, and I would definately purchase from them again. The only complaint was with the delivery people who did the opposite of what I asked them to do. I asked them to leave it in a wooden shed in my garden. Instead it was left in a stone outbuilding away from the house. Pretty annoying but not Car Audio centre's fault.”

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Posted 5 years ago

“Received faulty radio. Returns process is very poor. Online failed to work. Managed to open a return after phoning. Required to return the item with a covering letter at my cost (£20). After receiving they can take upto two weeks to process the return!”

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Posted 5 years ago

“ordered a kenwood head unitand under seat sub . great delivery and products”

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Posted 5 years ago

“have not ordered anything from car audio, only used their site , asking for 16gb sim card for car audio system,all it showed was to me, being an old fart, was lots of sims in tec text that I did not understand , whatever happened to," keep it simple" like photo of sim card with size price and value of gb shown . hope this feed back helps from lots of old wrinkles who are trying to keep up with tec, at our pace ,it has to be simple and easy to understand., can always have an advance link for the tecs. thanks. will phone and ask re my 16 gb sim.”

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Posted 5 years ago

“Kenwood DDX4019DAB purchase, great delivery, and customer service, with some help needed for the DAB aerial installation. The fit went well and the unit and DAB brilliant.”

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Posted 5 years ago

Car Audio Centre is rated 4.4 based on 4,322 reviews