Carethy Reviews

Name: Carethy
Rating: 1.38

1.4 Rating 1,052 Reviews

9 %

of reviewers recommend Carethy

Company Reviews

Questions

Metrics

1.4

Based on 1,052 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

+34851 000 530

Email:

experience@carethy.net

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“HORRIBLE EXPERIENCE!! I ordered vitamins end of February, didnt hear anything from them after having placed and paid my order. Beginning of April I asked for a status and they said they cannot deliver those vitamins at the moment and dont know when they will be available again. I therefore cancelled my order, no refund received up until today, even though several reminders were sent. This is ridiculous! Worst customer experience ever! First and last time I (tried) ordering something at carethy.nl !!”

Helpful Report

Posted 6 years ago

“I ordered an item from this website and never recieved it. Contacted them multiple times with no help. They said the item was out of stock after I contacted them and after the arrival date. Never recieved my item or money back from them”

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Posted 6 years ago

“Vorsicht Betrüger Keine Ware und keine Antwort mehr nach 2 Monaten von der Bestellung”

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Posted 6 years ago

“Do not buy from these I bought an item never received it sent emails after email all they kept saying an agent will contact you well Never did never got my money back”

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Posted 6 years ago

“Do NOT order from these crooks. I ordered from them 2 months ago. 1 week after my products were supposed to arrive I emailed them and they said the products weren't in stock but would be in the next week if I wanted to go ahead with my order. Another 2 weeks went by I emailed them again and they said the same story so I asked for my money back. 2 weeks later and still nothing. I emailed again and they had another exuse and my money will be refunded "as soon as possible". Wish I'd read these reviews before I ordered.”

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Posted 6 years ago

“After weeks of waiting for my order, I sent an email to question the delay. It was said that there was a product that was out of stock. I asked for a full refund of the order money. It's been 2 months and the return has not yet been made. They say they will move to other colleagues in this area but nothing!”

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Posted 6 years ago

“ABSOLUTE SCAM. Please ensure if you are in the UK that you report them to Action Fraud as I have. No company is above the law - this one in particular needs to be shut down and the staff sent to prison for stealing money. Thankfully I paid using paypal so they are sorting out the issue. I wish I had read these reviews first before essentially paying for their Friday rounds of drinks.”

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Posted 6 years ago

“If I could give 0 stars I would. When the product I ordered had not arrived 4 days after the expected delivery date, I contacted customer service to discover, the product was not in stock and it would take a further 4 weeks!! I was given an option for a refund (which I took) and was advised it would take a max of 14 days to receive. 26 days later I am still waiting on my refund and I keep being told there's a problem with their account system and the problem will be solved asap. No option to speak to someone over the phone. Please do not use this company. I believe they are fraudsters.”

Helpful Report

Posted 6 years ago

“I would give zero stars if i could In my first order, i read some reviews and i got a little scared, but i decided to wait and see. 10 days after the order I still had not received a single communication. So I went to the website and send an email asking for some update. The update was. We don't have one of the products that you ordered. I was surprised, like, Were you waiting for me to ask about to give me the bad news? Anyway I was able to sort it out with the agent and I received the products a month later. (Not good) When I received the package, i sent an email to the agent that was talking with me and gave him some feedback and some advice to Carethy to take care of their customers, update the website when a product is no longer available, send notification when the order is confirmed and/or has a problem. Things that is common sense to most of the companies. The agent thanked me and we finished the conversation. A couple of weeks later, I was looking for a product that apparently only Carethy had available, so I decided to give them a second chance. In my second order, i immediately received a confirmation email after the checkout , and i was confident that they took some advice from me and, I bet, many other customers. Then I waited, the website said that my order would arrive at jun 18th, so on jun 19th I entered my account to check, and for my surprise, one of the products disappeared from my order, my order number changed, and the amount of the order was decreased, and i didn't receive any money back. Then There i went once more, ask for updates via email. The answer was and I quote "Your order has been send without the following ítems: xxxxxxx. The reason for this change was an unexpected lack of stock. We decided to send the order without these items to avoid further delays." Them simply DECIDED without ever communicating me. So in summary. The price is good, but it's not worthy the lack of care with the customer, and the stress that you need to go through.. If your time doesn't cost you, you can buy from Carethy, every order takes a month to be sorted, if you're lucky It's been a exactly a month since I ordered. I received part of my order last week and still don't have my refund for the product that they decided not deliver. I will never buy again from them!”

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Posted 6 years ago

“Total fraud don’t use this website, they took your money and don’t send refund. Somebody need do something and put on the jail this persons.”

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Posted 6 years ago

“DO NOT USE! YOU WILL NOT GET YOUR ORDER, AND YOU WILL HAVE TO FIGHT FOR SEVERAL MONTHS FOR A REFUND.”

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Posted 6 years ago

“Total scam. Have ordered and paid for babies bottles and supposed to be delivered last week. Still "being processed" according to www. Money taken from my account. Have tried to fill in a customer form 3 times now and each time I press enter I am given a different reason why the form cannot be processed.”

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Posted 6 years ago

“A total Fraud! 6 months later and no parcel & no refund! Absolute non existing customer care! An absolute joke of a comoany- never use them!”

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Posted 6 years ago

“This company is nothing but a fraud, placed a order with this company on the 28/04/2019 never received the order they said it was out of stock.At my request the oder was cancelled on the 17/05/2019.They said it will take 14 days for my refund through my original method of payment. Still not received my refund it is now the 6/06/2019.”

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Posted 6 years ago

“I purchased a sunscreen lotion and waited like 2 weeks for them to ship. When I contacted them, they said they did not have the product. Then I said you needed to let me know before and I wanted to cancel my order. They said I will get my refund maximum of 14 days. Today is Day 22, I still did not get anything back. Obviously this company is scam. AVOID!”

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Posted 6 years ago

“Anyone ordered from Australia. I ordered some items before I saw these reviews, It says my order will be here on 14 June 2019. Fingers crossed, otherwise, it will be a lesson learned!”

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Posted 6 years ago

“Dreadful company. They bombard you with emails about a specific product, you then buy the product, wait 6 weeks with no info to eventually get someone who gives you a 'we are having supply issues' response and a 'promise' of money refunded in a further 2 weeks. Smacks of fraud to me. Never using again. About time they caught up with decent customer service.”

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Posted 6 years ago

“Total scam. Take your money. Cancel your order and provide no refund. Beware”

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Posted 6 years ago

“Please, do not use it. This company is a fraud. They try to sell you items which they do not have stock. After all time of delivery goes through, when you contact them for an explanation, you are told they do not have those items in stock and are trying to find resellers. When you ask them for a refund, they tell you they are allowed to do it within them 14 days, which is another lie. If you have bought anything with them, please be aware and contact the competent authorities immediately, because you have been scammed. Good luck with that process. ////////////////////////////////////////////////////////////////////////// Não utilizem. Esta empresa é uma fraude. Tentam vender artigos que não têm em stock. Depois de todo o tempo decorrido para a suposta entrega, quando os contactamos a pedir explicações, dizem que que afinal não têm os artigos em stock e estão procurando outros revendedores. Para devoluções, dizem demorar 14 dias, mas é outra mentira. Se compraram com eles, accionem de imediato os organismos competentes, pois foram burlados! Boa sorte com todo o processo.”

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Posted 6 years ago

“Ordered an $80 item on March 18th, 2019 got an email right away with delivery date of April 3rd to April 23rd. No other email was sent after, however my March credit card statement appeared to be charged for this order before this order was shipped because I didnt receive any email info on product being sent. That is a red flag since you cant be charge for something that hasn't shipped yet. Now its April 26th. No email from Carethy, also i cannot even send them an email about it shows that the order reference number I received in the email is wrong. So it doesn't let you send the email. I tried inputting all the digits, then less, then just the numbers, etc. Still nothing. You can't even find a phone number to call. So someone is collecting all these money with no product being delivered and with no conscience.”

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Posted 6 years ago

Carethy is rated 1.4 based on 1,052 reviews