CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.29

4.3 Rating 2,645 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,645 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

Write Your review

Tell us how CARFAX made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

CARFAX 1 star review on 21st September 2025

Gail Resnick

Jeff

Miso

CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Randy Fulk

Antonio Jose Jose

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“U over charged me for 3 carfaxs and only got 1 carfax please contact me asap”

Helpful Report

Posted 5 years ago

“They the only car report service i Trust”

Helpful Report

Posted 5 years ago

“Shows you what you need to know”

Helpful Report

Posted 5 years ago

“Could not access another report with in time limit”

Helpful Report

Posted 5 years ago

“CARFAX is way too expensive.”

Helpful Report

Posted 5 years ago

“Car fax failed to show that our vehicle had been wrecked.”

Helpful Report

Posted 5 years ago

“Couldn't get the Carfax report. But Carfax took my $40. I had to dispute it with my credit card company. Two hours of drama online.”

Helpful Report

Posted 5 years ago

“Gave me all the information that I needed.”

Helpful Report

Posted 5 years ago

“very complete history of the vehicle”

Helpful Report

Posted 5 years ago

“The detail provided when a vehicle is serviced and especially when the vehicle is totaled by the insurance company is insufficient for the price of the report in my opinnion.”

Helpful Report

Posted 5 years ago

“nice car fax very detailed”

Helpful Report

Posted 5 years ago

“What carfax report?”

Helpful Report

Posted 5 years ago

“Bought car. Lemon.”

Helpful Report

Posted 5 years ago

“My report wasn’t accurate. Bought a car wi a clear report and in glove box found receipt of major accident repairs and air bag replacement Returned car next day Don’t trust your reports”

Helpful Report

Posted 5 years ago

“All the information I required to make an informed purchase or review for purchase was available.”

Helpful Report

Posted 5 years ago

“Great CARFAX reports that saved me from buying a rollback odometer vehicle and gave me confidence to buy another one in excellent condition. Very worthy expense.”

Helpful Report

Posted 5 years ago

“Charged twice”

Helpful Report

Posted 5 years ago

“Purchased a car based on Carfax review and got a lemon. Lot is missing info. Unfortunately I can’t trust Carfax again.”