CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.30

4.3 Rating 2,638 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,638 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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Jeff

Miso

CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Expensive . Carfax is super expensive”

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Posted 5 years ago

“The report was charged twice, tried calling and reaching out they website and never received a response. Only pressed pay button once and was charged on 2 separate days”

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Posted 5 years ago

“nice feature to help with the sale of your used car or truck,, used twice and it helped the sales of my vehicles so much fasten.”

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Posted 5 years ago

“did not use carfax and recieved this survey”

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Posted 5 years ago

“Carfax doesn't give a very good picture of the vehicles history. It is basically a waste of money.”

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Posted 5 years ago

“The vehicle had front end damage prior to my purchase that did not show on the report.”

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Posted 5 years ago

“Looking for a car for my grandson and your reports give what I need to know and saves me time looking at cars that will not work for him.”

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Posted 5 years ago

“Very good to create a preliminary idea on the car history. Still a test drive is required to have a better picture”

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Posted 5 years ago

“CARFAX has incorrect information about my vehicle and refuses to change it.”

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Posted 5 years ago

“Car fax charges too much”

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Posted 5 years ago

“It helps me before buying used cars to know there maintenance records, which is very helpful to me.”

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Posted 5 years ago

“Very detailed report. Just hate they cost so much.”

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Posted 5 years ago

“A very good report, but as you probably know, you have competition that is cheaper.”

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Posted 5 years ago

“U over charged me for 3 carfaxs and only got 1 carfax please contact me asap”

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Posted 5 years ago

“They the only car report service i Trust”

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Posted 5 years ago

“Shows you what you need to know”

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Posted 5 years ago

“Could not access another report with in time limit”

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Posted 5 years ago

“CARFAX is way too expensive.”

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Posted 5 years ago

“Car fax failed to show that our vehicle had been wrecked.”

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Posted 5 years ago

“Couldn't get the Carfax report. But Carfax took my $40. I had to dispute it with my credit card company. Two hours of drama online.”

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Posted 5 years ago

CARFAX is rated 4.3 based on 2,638 reviews