CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.29

4.3 Rating 2,645 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,645 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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CARFAX 1 star review on 21st September 2025

Gail Resnick

Jeff

Miso

CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Randy Fulk

Antonio Jose Jose

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The car I purchased less than a year ago according to CARfax was good and had no known issues. As I write this in the 10th month of ownership it sits in an ASE certified shop waiting for a quote to replace the engine. Because of CARfax I put faith in this purchase and now will be out more money than the car cost in the first place. Very unfortunate especially in this current climate.”

Helpful Report

Posted 5 years ago

“While not perfect, if CARFAX shows something, there’s definitely something up.”

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Posted 5 years ago

“The reports that you have on file are NOT 1,000% accurate. So with that said, you are NOT 1,000% reliable.”

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Posted 5 years ago

“When I hunt for a car, I use CarFax to give me peace of mind.”

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Posted 5 years ago

“Great information and always helps me to sell a car!”

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Posted 5 years ago

“Worked well for both the sale of my vehicle and looking for a new vehicle. No Carfax - no buy!”

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Posted 5 years ago

“When a mistake was made on my Carfax report it was corrected. It took about 2 weeks but it was corrected! My vehicle had never been in an accident as previously reported.”

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Posted 5 years ago

“Expensive . Carfax is super expensive”

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Posted 5 years ago

“The report was charged twice, tried calling and reaching out they website and never received a response. Only pressed pay button once and was charged on 2 separate days”

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Posted 5 years ago

“nice feature to help with the sale of your used car or truck,, used twice and it helped the sales of my vehicles so much fasten.”

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Posted 5 years ago

“did not use carfax and recieved this survey”

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Posted 5 years ago

“Carfax doesn't give a very good picture of the vehicles history. It is basically a waste of money.”

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Posted 5 years ago

“The vehicle had front end damage prior to my purchase that did not show on the report.”

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Posted 5 years ago

“Looking for a car for my grandson and your reports give what I need to know and saves me time looking at cars that will not work for him.”

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Posted 5 years ago

“Very good to create a preliminary idea on the car history. Still a test drive is required to have a better picture”

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Posted 5 years ago

“CARFAX has incorrect information about my vehicle and refuses to change it.”

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Posted 5 years ago

“Car fax charges too much”

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Posted 5 years ago

“It helps me before buying used cars to know there maintenance records, which is very helpful to me.”

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Posted 5 years ago

“Very detailed report. Just hate they cost so much.”

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Posted 5 years ago

“A very good report, but as you probably know, you have competition that is cheaper.”

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Posted 5 years ago

CARFAX is rated 4.3 based on 2,645 reviews