CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.30

4.3 Rating 2,638 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,638 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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Jeff

Miso

CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Got the information my daughter needed to buy car. Yesterday 2/13/2020 car stopped running in the middle of an interstate, no power. So guess the previous owner was not as truthful as Carfax was on paper! But I will still use carfax again when the need arises. Thanks for your service!”

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Posted 5 years ago

“Excellent services from CARFAX.”

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Posted 5 years ago

“We have purchased a number of used vehicles and always run a CARFAX before purchasing. It provides a lot of good information on the history of the car, how many owners, accidents reported, and if the car has clean title that we use in making our determination on whether or not to purchase the car.”

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Posted 5 years ago

“It made me aware of the value of my car as a trade in and the car I was interested in purchasing. As a result I was a much better negotiator.”

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Posted 5 years ago

“I like carfax because it gives you a better story than the owner”

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Posted 5 years ago

“I WOULDN'T BUY A USED VEHICLE WITHOUT A CARFAX REPORT.”

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Posted 5 years ago

“Great job.”

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Posted 5 years ago

“Excellent service provided by Carfax enabling us to purchase a good car,”

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Posted 5 years ago

“Good, comprehensive vehicle history summary.”

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Posted 5 years ago

“Very good serviced”

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Posted 5 years ago

“Some dangerous improperly repaired front suspension work that my car had done before I bought it, that I had to make the used car dealer repair under warranty (and then have partially repaired again properly by an authorized dealer after the used car dealers warranty ran out because the used car dealer used poor quality aftermarket replacement parts), were not listed on Carfax which listed no problems for the car.”

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Posted 5 years ago

“Accurate and a tool to instill buyer confidence.”

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Posted 5 years ago

“always giving all needed facts for the buyer, not hiding things for the dealers”

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Posted 5 years ago

“Help me a lot to buy my car. But don’t know why there is a diff in auto check and carfax report.”

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Posted 5 years ago

“Very Good service, satisfied customer,”

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Posted 5 years ago

“Very good service”

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Posted 5 years ago

“I found no value in the Carfax report. I thought I purchased and individual report and was charged for multiple. History is inaccurate. Overall I would not recommend this service and it’s questionable information.”

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Posted 5 years ago

“my car fax was all lies truck had a lot of repairs and was put into car fax as servis you lied to me i got a lemon thank-you will not trust you ever”

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Posted 5 years ago

“What a ripoff.”

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Posted 5 years ago

“Always reliable!”

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Posted 5 years ago

CARFAX is rated 4.3 based on 2,638 reviews