Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.29

“I bought a 3 pack review package about 2 hours ago.. It’s paid for itself great! Ran a review on Mercedes SL500 with advertised 2 owner, great condition. Enter Carfax. 4 plus owners, and (drum roll please), a SALVAGE title from Alabama not disclosed to California DMV. I might have flown to Southern California and been taken without this review!!”

Helpful Report

Posted 5 years ago

“Carfax has very poor customer service team. I have contacted Carfax three times about a refund because they charged me more than what I should have been charged. I have been fighting with the state of Illinois over a car that I purchased from Lux Motor's in Evansville, IN that apparently was a flood car. The state of Illinois is wanting to issue me a FLOOD title. I purchased one Carfax to see if there was anything on it about the flood for $39.99 and Carfax charged me $99.99. Would never recommend them to anyone.”

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Posted 5 years ago

“My car was slightly damaged in a hit and run accident. The trunk lid was replaced making the car just like new. There was no accident report due to the low dollar amount for the repair. The police department, insurance company, and repair facility strongly denied any interaction with Carfax. Somehow the minor event ended up on the Carfax report and when I tried to sell the car, the offers made by online car buying companies were lowered by $1000 specifically because of the report of a repair having been made, without any specifics. After I repeatedly insisted, Carfax identified a "repair facility" as the source but the facility defended themselves and said that their reputation would have be severely damaged if it were known that they gave out such information. When I contacted Carfax for more proof of the source, they then denied that "repair facility" actually meant "repair facility" so I could not take any further action. This has happened to others. Essentially, anyone who gets a minor scratch on their vehicle could lose thousands of dollars in value to their vehicles without any real value being lost. Carfax acts irresponsibly and I hope that a class action is brought against them in order to stop the harm they are causing to innocent people.”

Helpful Report

Posted 5 years ago

“My car was slightly damaged in a hit and run accident. The trunk lid was replaced making the car just like new. There was no accident report due to the low dollar amount for the repair. The police department, insurance company, and repair facility strongly denied any interaction with Carfax. Somehow the minor event ended up on the Carfax report and when I tried to sell the car, the offers made by online car buying companies were lowered by $1000 specifically because of the report of a repair having been made, without any specifics. After I repeatedly insisted, Carfax identified a "repair facility" as the source but the facility defended themselves and said that their reputation would have be severely damaged if it were known that they gave out such information. When I contacted Carfax for more proof of the source, they then denied that "repair facility" actually meant "repair facility" so I could not take any further action. This has happened to others. Essentially, anyone who gets a minor scratch on their vehicle could lose thousands of dollars in value to their vehicles without any real value being lost. Carfax acts irresponsibly and I hope that a class action is brought against them in order to stop the harm they are causing to innocent people.”

Helpful Report

Posted 5 years ago

“My car was slightly damaged in a hit and run accident. The trunk lid was replaced making the car just like new. There was no accident report due to the low dollar amount for the repair. The police department, insurance company, and repair facility strongly denied any interaction with Carfax. Somehow the minor event ended up on the Carfax report and when I tried to sell the car, the offers made by online car buying companies were lowered by $1000 specifically because of the report of a repair having been made, without any specifics. After I repeatedly insisted, Carfax identified a "repair facility" as the source but the facility defended themselves and said that their reputation would have be severely damaged if it were known that they gave out such information. When I contacted Carfax for more proof of the source, they then denied that "repair facility" actually meant "repair facility" so I could not take any further action. This has happened to others. Essentially, anyone who gets a minor scratch on their vehicle could lose thousands of dollars in value to their vehicles without any real value being lost. Carfax acts irresponsibly and I hope that a class action is brought against them in order to stop the harm they are causing to innocent people.”

Helpful Report

Posted 5 years ago

“As a dealership who has done business for several years I would NEVER RECOMMEND CarFax. Terrible customer service and no consideration for their customers. It’s just about them and they are never wrong.”

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Posted 6 years ago

“I called Carfax to get membership for my dealership and a rep transferred me to regional rep, I left a voicemail to call me back, after couple of days I didn't hear anything so I left a message on carfax's Facebook, still after a day no one has called, the only thing happend they replied as first response and got all my information. They have the worst customer service.”

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Posted 6 years ago

“Trusted history report. But incident was not showed up in vehicle history report until 1 year later.”

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Posted 6 years ago

“Paid for 3 reports but got only one. So watch out in little tiny fine print it says only good for 60 days from original purchase. So got screwed over.”

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Posted 6 years ago

“This tour is to see around the statue but there was many problems, we are left to wait too long on the afternoon heat, the speaker was too loud and aggression in his style, and the tour time was too short (only 45 min). Views are good but needs improvement in the service.”

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Posted 6 years ago

“I sent my friend over to Carvision at the auto mall I told her to ask for Ricky Hess she ended up buying a 2018 Toyota Camry with a perfect Carfax no accidents or damages”

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Posted 6 years ago

“I stopped in Car Vision at the auto mall the other day I was looking for a pre-owned Honda Civic my salesman Ricky Hess showed me a Honda Civic 2016 with low miles on it my salesman Ricky Hess showed me the Carfax there was no accidents or damage on the car made me feel very confident in buying this vehicle”

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Posted 6 years ago

“Provided me the history so I was happy enough”

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Posted 6 years ago

“My experience with SouthTown motors-Pelham was Great. I purchased a new Truck today from Ethan. The service and price was right for my family.”

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Posted 6 years ago

“I’m a dealer purchased advertising package with carfax. Carfax do not update inventory daily, some of my inventory marked sold on there side, I did called email them for the issue, no changes, communication very bad never comeback to you or return calls or emails. careless never reply. Bad experience.”

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Posted 6 years ago

“I requested a single report and was billed for 5! Why would they do that to people I do not know. Now not only do I have try to deal with this company (which I have no faith that they will fix it), I have to deal with Amazon, who makes it nearly impossible to deal with this as well!!! RIP OFF RIP OFF RIP OFF.... BUYER BEWARE!”

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Posted 6 years ago

“Car fax states my car was damaged and was reported by a confidential source. I’ve never had an accident in the car but now I’m being docked on my trade in because of bs reporting of damage. I try to dispute it but get nothing but a bs email stating there was damage reported!!!! Don’t trust car fax!!!!”

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Posted 6 years ago

“I was in an accident, I was not at fault. Carfax will make whatever “report” they come up with to make your car look as bad as they possibly can with no intentions on stating parts were changed only that the car is basically worthless. Thanks Carfax!”

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Posted 6 years ago

“Purchased 2 vehicles listed on Carfax from EchoPark used car dealership in New Braunfels. Cliff, our salesperson was terrific and attentive to detail. My trade in value greatly surpassed expectations and vehicles were sold BELOW Bluebook value with no price haggling. Terrific!”

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Posted 6 years ago

“I will be contacting my attorney so if anybody wants to send me their info to carfax.complaint@gmail.com so we can file a law suite please do so with all info. i have owned my Porsche 911 since 2016. Carfax is reporting a "frame damage". NO ACCIDENTS. i spoke with my insurance who has no knowledge of any damage, i spoke with police in California who has no info on any damage finally i went to Porsche in Newport Beach California to inspect my vehicle. Service and sale manager looked at my car, top and bottom on a lift in service department and they noted NO DAMAGE. Carfax is ignoring my emails since February of 2019. To trade in my vehicle i would be losing roughly $30,000 and i will be seeking damages worth of $30,000. - already filed a complaint in BBB. if anybody has any open case, suggestions or suite against carfax please let me know!!! This has to END!”

Helpful Report

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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