CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.30

4.3 Rating 2,638 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,638 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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Jeff

Miso

CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Trusted history report. But incident was not showed up in vehicle history report until 1 year later.”

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Posted 5 years ago

“Paid for 3 reports but got only one. So watch out in little tiny fine print it says only good for 60 days from original purchase. So got screwed over.”

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Posted 5 years ago

“This tour is to see around the statue but there was many problems, we are left to wait too long on the afternoon heat, the speaker was too loud and aggression in his style, and the tour time was too short (only 45 min). Views are good but needs improvement in the service.”

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Posted 5 years ago

“I sent my friend over to Carvision at the auto mall I told her to ask for Ricky Hess she ended up buying a 2018 Toyota Camry with a perfect Carfax no accidents or damages”

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Posted 5 years ago

“I stopped in Car Vision at the auto mall the other day I was looking for a pre-owned Honda Civic my salesman Ricky Hess showed me a Honda Civic 2016 with low miles on it my salesman Ricky Hess showed me the Carfax there was no accidents or damage on the car made me feel very confident in buying this vehicle”

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Posted 5 years ago

“Provided me the history so I was happy enough”

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Posted 5 years ago

“My experience with SouthTown motors-Pelham was Great. I purchased a new Truck today from Ethan. The service and price was right for my family.”

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Posted 5 years ago

“I’m a dealer purchased advertising package with carfax. Carfax do not update inventory daily, some of my inventory marked sold on there side, I did called email them for the issue, no changes, communication very bad never comeback to you or return calls or emails. careless never reply. Bad experience.”

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Posted 5 years ago

“I requested a single report and was billed for 5! Why would they do that to people I do not know. Now not only do I have try to deal with this company (which I have no faith that they will fix it), I have to deal with Amazon, who makes it nearly impossible to deal with this as well!!! RIP OFF RIP OFF RIP OFF.... BUYER BEWARE!”

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Posted 5 years ago

“Car fax states my car was damaged and was reported by a confidential source. I’ve never had an accident in the car but now I’m being docked on my trade in because of bs reporting of damage. I try to dispute it but get nothing but a bs email stating there was damage reported!!!! Don’t trust car fax!!!!”

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Posted 5 years ago

“I was in an accident, I was not at fault. Carfax will make whatever “report” they come up with to make your car look as bad as they possibly can with no intentions on stating parts were changed only that the car is basically worthless. Thanks Carfax!”

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Posted 5 years ago

“Purchased 2 vehicles listed on Carfax from EchoPark used car dealership in New Braunfels. Cliff, our salesperson was terrific and attentive to detail. My trade in value greatly surpassed expectations and vehicles were sold BELOW Bluebook value with no price haggling. Terrific!”

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Posted 5 years ago

“I will be contacting my attorney so if anybody wants to send me their info to carfax.complaint@gmail.com so we can file a law suite please do so with all info. i have owned my Porsche 911 since 2016. Carfax is reporting a "frame damage". NO ACCIDENTS. i spoke with my insurance who has no knowledge of any damage, i spoke with police in California who has no info on any damage finally i went to Porsche in Newport Beach California to inspect my vehicle. Service and sale manager looked at my car, top and bottom on a lift in service department and they noted NO DAMAGE. Carfax is ignoring my emails since February of 2019. To trade in my vehicle i would be losing roughly $30,000 and i will be seeking damages worth of $30,000. - already filed a complaint in BBB. if anybody has any open case, suggestions or suite against carfax please let me know!!! This has to END!”

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Posted 5 years ago

“Last report on my car was 2013. I've had my car serviced at several shops since then and there is absolutely nothing on it. I own a 2007 Ford mustang. My car has been to Gates Chevy for oil changes, to the Ford shop for a recall, Sam's club for new tires, tire rotation and lifetime alignments, veldmans auto service center for new tires, ddw automotive in osceola, Indiana for rebuilt transmission, d & c tire for some front end work in niles michigan..not to mention I had body work done at a shop on western ave in south bend. I'm shocked I've had work done at these businesses on my car and there's no report of it.”

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Posted 5 years ago

“Carfax placed inaccurate date on my vehicles Carfax vehicles report. Disputed with documentation and still refused to correct inaccuracy.n. Everyone should review their report and dispute or it will cost you thousands someday.”

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Posted 5 years ago

“Don't invest your money on binary options, it is a big scam.. They go on ripping people of their hard earned money. I invested my life savings, i kept investing until i requested for withdrawal. My account was debited and here i am with 0$ balance. It was a tough time for me but i am glad that i came across a colleague that introduced me to a options trade funds recovery expert who goes by the name Mr Andrew Robertt when i met them i did not believe that they could get back my money fortunately they did it, feel free to contact them via their email address:andrewrobertt69@gmail.com and they will help you claim back your lost funds that was denied from you by your scam broker.”

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Posted 5 years ago

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Posted 5 years ago

“Beware!!!! This place is a total scam. I bought a 2011 Range Rover 'as is' at the end of April and the next day the check engine lights came on and I supposedly needed to add coolant. The coolant needed to be added because the stuff was leaking into the engine. Have had this car in several shops over the first 60 days of owning it, repairing fuel injectors and a coolant tank only to find out the head gasket now needs to be replaced. They would do absolutely nothing to help with this. The DID try and get an extended warranty company to get involved a month after we had it and the problem was now so obvious...and that is insurance fraud by the way. The broker walked away from them on that. We were willing to keep the car and work with them to repair it but they refused to acknowledge the issue which there is no doubt they knew about. Dishonest and unscrupulous and just so wrong. We work hard ourselves to do the right thing by folks and these people exist. They even told me at the end that they were closing so they didn't care about doing anything.”

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Posted 5 years ago

“The information reported is wrong. Miles reported are incorrect. I have pending sale and the wrong information is being reported. They have no call center!!! You cant call them. Everything is online and they could care less that the information being reported is wrong. They will not make anyone a priority.”

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Posted 5 years ago

“I am Ronnie Jackson Mercedes in Houston Texas, when I want a car fax for car they always charge me for 5 saying they made a mistake and will give me a refund after complaining. This has happen 2 times in a row so I know it has happen to other people. I recommend car check. Thank you.”

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Posted 6 years ago

CARFAX is rated 4.3 based on 2,638 reviews