CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.29

4.3 Rating 2,645 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,645 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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CARFAX 1 star review on 21st September 2025

Gail Resnick

Jeff

Miso

CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Randy Fulk

Antonio Jose Jose

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Help me a lot to buy my car. But don’t know why there is a diff in auto check and carfax report.”

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Posted 5 years ago

“Very Good service, satisfied customer,”

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Posted 5 years ago

“Very good service”

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Posted 5 years ago

“I found no value in the Carfax report. I thought I purchased and individual report and was charged for multiple. History is inaccurate. Overall I would not recommend this service and it’s questionable information.”

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Posted 5 years ago

“my car fax was all lies truck had a lot of repairs and was put into car fax as servis you lied to me i got a lemon thank-you will not trust you ever”

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Posted 5 years ago

“What a ripoff.”

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Posted 5 years ago

“Always reliable!”

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Posted 5 years ago

“I was able to learn a lot about this car I really wanted. Only incorrect item I found was phone number of shop that did repairs on car over last 10 years. I was able to find that using a search engine. Overall, good report. I am sad I was not able to buy car. It sold before I could meet the seller.”

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Posted 5 years ago

“Carfax goes above and beyond with all car history. I'm very pleased.”

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Posted 5 years ago

“Guess car is too old. No previous owner info. Very limited”

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Posted 5 years ago

“I found all of the info. I got from Carfax to be precise. It was good to have them to check on a car.”

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Posted 5 years ago

“It actually helped me not to get buy a car which had 2 accidents, however the owner said 0 accidents. Thanks Carfax.”

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Posted 5 years ago

“I require assistance from the team and was ignored. I am quite disappointed with the service from CARFAX and therefore didn't purchase another one when buying a new vehicle.”

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Posted 5 years ago

“Saved me a lot of money so I didn't buy a clunker”

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Posted 5 years ago

“I emailed Car Fax about an issue and they researched it and made changes to the Car Fax report. I purchased a 2018 Nissan Frontier from Steve Landers Crysler Dodge Jeep in Little Rock, Arkansas on 12/05/2019. Come to find out that it was a former Avis rental vehicle and a vehicle accident was reported while it was a rental car but never showed up on the Car Fax. Steve Landers of Norman Oklahoma purchased it in a car auction out of Dallas. Steve Landers Little Rock stated that they serviced prior to my purchasing it and they also reported it serviced on the Car Fax when in fact the car was never serviced through Steve Landers Crysler Dodge Jeep Little Rock. I contacted Car Fax and it is currently under investigation. They have removed the service on the Car Fax. Steve Landers of Norman, Oklahoma has incorrect information on the Car Fax as well.”

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Posted 5 years ago

“Couldn't navigate poorly set up website. 2 Too expensive 3. Cannot call directly you have to E-mail for any "support" or questions. Inaccurate”

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Posted 5 years ago

“Great Report!!”

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Posted 5 years ago

“I would give it to zero Stars if I could. Needed a Carfax on a certain car same day, hey $39, did not get fax until three or four days later which was much too late, I thought I was entitled to a refund but I guess not cannot get anyone to respond to emails do not have a phone number I would not recommend them to anyone it is a rip-off”