CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.30

4.3 Rating 2,638 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,638 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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Jeff

Miso

CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Honestly, I work for an auto dealership so I personally deal with carfax on an almost daily basis. Let me first explain how carfax gets their reports. Obviously, any servicing done by a known source gets reported IF they report to carfax. Not all, but most places do. If you have a big dealer, chances are they have 3rd party service like tint, bumper, paint and small repairs work at the dealer. So these things get reported in various ways. My experience is something small like a paint touch up on the front bumper has caused carfax to report "front end damage" on cars that never had "damage" like you'd expect from a fender bender. This is why carfax is a sham. It hurts everyone and does nothing good except recording miles (sometimes) and titling ownership. They will state their "very reputable third party connections " bring them incident reports even if a dealer has proof they had a paint touch up and they will report major damage on the carfax. If you despute good luck. They don't care. They want physical proof. Most dealers doing touch up paint for a scratch aren't going to photograph this because it isnt damage but carfax says otherwise. They also randomly add services to a vehicle up to 5 years ( that I have personally seen ) old. For example you pull a carfax today on your car and its clean but some how they pull a small bumper repair from 5 years ago and suddenly when you go to trade it your car it says accidents reported. Rear damage, major damage and it was the smallest tap to your bumper. Again, more headache then help. Honestly, you cannot buy a damaged vehicle from a licensed legit dealer without disclosing this information so carfax is obsolete. Lemon laws and other laws for the rightful sales of vehicles prevent you from buying a car that shouldn't be sold so carfax is a sham. It's fear mongering has caused more headaches then anything else I've dealt with in the automotive industry. 10/10 would never trust carfax.”

Helpful Report

Posted 6 years ago

“We found our 2013 Toyota Sequoia Platinum series thru Carfax. We drove 31/2 hours to Eden Prarie, MN to test drive the vehicle at U CAR CONNECT. We were NOT disappointed! Tommy, the owner greeted us with a warm smile and hand shake. Threw us the keys and said,"take her for a spin". So, within 15 minutes after our test drive, Tommy sealed the deal with us. We bought his personal Sequoia. Get this, he even waited for us to leave the lot, waived goodbye. U CAR CONNECT treated us (and all his customers who walked in) with respect. We felt like family. Thank you CAR FAX for doing business with U CAR CONNECT. Tom & Marilu Iowa”

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Posted 6 years ago

“These reports are used as the industry standard to verify a car's history and can real economic implications. And yet they don't care if their information is accurate nor will they tell you where information has come from. Seems like a huge scam to me.”

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Posted 6 years ago

“Carfax refuses to verify their information. Four other VIn reports do not reflect what Carfax reports. Carfax is very unhelpful. They don't care if the reports are true or not”

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Posted 6 years ago

“I have had to use this company now for over a year and my experience has been full of problems. As a customer i have bought a number of cars and have had many errors on the reports. i have personally seen reports saying that a car has a structural damage and after researching the matter and talking to the old owners and the shops found the carfax reports to be false. Other times i have seen a car list 6 owners when it actually had 3 but listed the selling dealerships as past owners as well. they also charge an astronomical amount to the dealerships to provide this to us and constantly have errors the dealer then up charges us because most people think they need a carfax report to make an informed decision. do your selves a favor have it checked by a mechanic and test drive before you buy if everything else checks out dont worry about what a company that knows nothing about what the car has actually been through.”

Helpful Report

Posted 6 years ago

“I ordered one (1) Car Fax report for a specific car. I was charged for six (6) and the report did not tell me where the car was serviced - there are a million Honda dealers!!!! - I want to know the city so I know where the car comes from!! Absolutely useless report!! Their customer service was poor - I am disputing the extra charge of $60 charge through my credit card co. I did order one (1) so I will pay for one!! Kick the tires yourself - this company is terrible!!”

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Posted 6 years ago

“Spent $40 to find out my bike was sold from a dealership twice and the last update was over 5 years ago and that was all, total waste of money”

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Posted 6 years ago

“I need to look up another car but can't get on system.”

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Posted 7 years ago

“because help buy a car on clean title”

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Posted 7 years ago

“Learned the 2004 Chevy Monte Carlo SS had been deemed a "salvage" title. CARFAX showed that it was an animal strike on the left front of the car. Repairs were done very well and I was happy to be the third owner. Car runs great and only a few repairs were needed.”

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Posted 7 years ago

“I purchased a 2008 outback Subaru without checking car fax first… Big mistake! The vehicle mileage was at a recommended replacement for certain parts, so I took the car in and had the parts replaced. The day after I had the car repaired my son was running a Carfax on a different vehicle and I decided to have a Carfax run on this particular vehicle. After reviewing the Carfax I found out all the parts I had just replaced had already been replaced previously 20,000 miles ago according to Carfax!! Always purchase a Carfax first before any purchases or repairs! I learned my lesson!”

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Posted 7 years ago

“Very helpful but the price for three cars is la little bet high.”

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Posted 7 years ago

“I have been able to lookup vehicles and making sure I'm getting a good deal! I've helped other family members find their cars as well! The only 1 thing about this CARFAX is it has OVER charged my account. For January 2018 they charged me $129.17 on the 2nd and again on the 29th. I did not look up more than 2 cars in that month! Several months before January I was charged $129.17 twice in a month in the year 2017.”

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Posted 7 years ago

“Found out my F-150 was sold by a dealership new in 2013 & bought back by the same dealership and no carfax was presented for all the damage that had been repaired by dealership waiting to hear back from my lawyer now ! R.Boyd Texas”

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Posted 7 years ago

“: I would like to make a complaint about mobility works: the front end vibrates very bad 20 to 30 minutes this van was in water for time all tires dry rotted the undercarriage was never grease & the undercoating was to hide lot of rush front suspension very bad because of all the rush & the mobility works screw me very good 35,000.00 PLUS GOOD Louis Lavolpe cell 201 522 5560”

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Posted 7 years ago

“We sold my mother-in-law's vehicle to a niece a couple of years ago (my M-I-L bought it used). Our niece just traded it in and was told it was involved in a major collision, and they gave her next to nothing for it. We pulled a Carfax report and there is no mention of that on there at all. The dealer gave us a bunch of paperwork showing what they were seeing. We were very disappointed because we thought we could fight back with the Carfax report since we assumed it would show the vehicle's history was clear, as we had been previously led to believe.”

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Posted 7 years ago

“I bought a 2003 mini 137000 miles with a blown engine, I got car fax history. I then bought a used engine with 34000 also got car fax to verify mileage . LKQ keeps vin on the used engine they sell. Car is back on the road and in excellent condition”

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Posted 7 years ago

“I went to sell my 2012 Ford F-150 and CarFax showed the car had been reported a "Total Loss" by an insurance company. The trade-in value of my truck went from $26,000 to $13,000 with the erronious entry. I submitted multiple correction inquires (many Case#) but never heard from anyone. Even the dealer submitted for a correction. I had proof nothing happend during the time frame but CarFax did nothing to correct the misrepresentation. It took 2 months for CarFax to admit an entry was made in error. CarFax has issues with accurate representation of the history of a car. You have no direct contact with users and hide behind the web vail. Mistakes happen.....but when CarFax data is taken as gospel....that's too much power over the consumer. An initial retraction brought the value up to $20k but still cost me $6k!!! CarFax admitted a report had been entered in error but would not totally fix the report. It still showed "Damage Reported". And this was for a comprehensive "glass" claim! CarFax is not reliable!! Phil Buffington pbgart@gmail.com”

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Posted 7 years ago

“CARFAX made the whole process easy and enjoyable.”

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Posted 7 years ago

“Interested in a 2004 Honda CRV with low mileage and in superb condition. I pulled the Carfax on the vehicle and the report indicated that the car had never been in any collisions at all. I purchased the vehicle when I received the corroboration from CarFax.”

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Posted 7 years ago

CARFAX is rated 4.3 based on 2,638 reviews