CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.29

4.3 Rating 2,645 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,645 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

Write Your review

Tell us how CARFAX made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

CARFAX 1 star review on 21st September 2025

Gail Resnick

Jeff

Miso

CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Randy Fulk

Antonio Jose Jose

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Last report on my car was 2013. I've had my car serviced at several shops since then and there is absolutely nothing on it. I own a 2007 Ford mustang. My car has been to Gates Chevy for oil changes, to the Ford shop for a recall, Sam's club for new tires, tire rotation and lifetime alignments, veldmans auto service center for new tires, ddw automotive in osceola, Indiana for rebuilt transmission, d & c tire for some front end work in niles michigan..not to mention I had body work done at a shop on western ave in south bend. I'm shocked I've had work done at these businesses on my car and there's no report of it.”

Helpful Report

Posted 6 years ago

“Carfax placed inaccurate date on my vehicles Carfax vehicles report. Disputed with documentation and still refused to correct inaccuracy.n. Everyone should review their report and dispute or it will cost you thousands someday.”

Helpful Report

Posted 6 years ago

“Don't invest your money on binary options, it is a big scam.. They go on ripping people of their hard earned money. I invested my life savings, i kept investing until i requested for withdrawal. My account was debited and here i am with 0$ balance. It was a tough time for me but i am glad that i came across a colleague that introduced me to a options trade funds recovery expert who goes by the name Mr Andrew Robertt when i met them i did not believe that they could get back my money fortunately they did it, feel free to contact them via their email address:andrewrobertt69@gmail.com and they will help you claim back your lost funds that was denied from you by your scam broker.”

Helpful Report

Posted 6 years ago

Helpful Report

Posted 6 years ago

“Beware!!!! This place is a total scam. I bought a 2011 Range Rover 'as is' at the end of April and the next day the check engine lights came on and I supposedly needed to add coolant. The coolant needed to be added because the stuff was leaking into the engine. Have had this car in several shops over the first 60 days of owning it, repairing fuel injectors and a coolant tank only to find out the head gasket now needs to be replaced. They would do absolutely nothing to help with this. The DID try and get an extended warranty company to get involved a month after we had it and the problem was now so obvious...and that is insurance fraud by the way. The broker walked away from them on that. We were willing to keep the car and work with them to repair it but they refused to acknowledge the issue which there is no doubt they knew about. Dishonest and unscrupulous and just so wrong. We work hard ourselves to do the right thing by folks and these people exist. They even told me at the end that they were closing so they didn't care about doing anything.”

Helpful Report

Posted 6 years ago

“The information reported is wrong. Miles reported are incorrect. I have pending sale and the wrong information is being reported. They have no call center!!! You cant call them. Everything is online and they could care less that the information being reported is wrong. They will not make anyone a priority.”

Helpful Report

Posted 6 years ago

“I am Ronnie Jackson Mercedes in Houston Texas, when I want a car fax for car they always charge me for 5 saying they made a mistake and will give me a refund after complaining. This has happen 2 times in a row so I know it has happen to other people. I recommend car check. Thank you.”

Helpful Report

Posted 6 years ago

“Honestly, I work for an auto dealership so I personally deal with carfax on an almost daily basis. Let me first explain how carfax gets their reports. Obviously, any servicing done by a known source gets reported IF they report to carfax. Not all, but most places do. If you have a big dealer, chances are they have 3rd party service like tint, bumper, paint and small repairs work at the dealer. So these things get reported in various ways. My experience is something small like a paint touch up on the front bumper has caused carfax to report "front end damage" on cars that never had "damage" like you'd expect from a fender bender. This is why carfax is a sham. It hurts everyone and does nothing good except recording miles (sometimes) and titling ownership. They will state their "very reputable third party connections " bring them incident reports even if a dealer has proof they had a paint touch up and they will report major damage on the carfax. If you despute good luck. They don't care. They want physical proof. Most dealers doing touch up paint for a scratch aren't going to photograph this because it isnt damage but carfax says otherwise. They also randomly add services to a vehicle up to 5 years ( that I have personally seen ) old. For example you pull a carfax today on your car and its clean but some how they pull a small bumper repair from 5 years ago and suddenly when you go to trade it your car it says accidents reported. Rear damage, major damage and it was the smallest tap to your bumper. Again, more headache then help. Honestly, you cannot buy a damaged vehicle from a licensed legit dealer without disclosing this information so carfax is obsolete. Lemon laws and other laws for the rightful sales of vehicles prevent you from buying a car that shouldn't be sold so carfax is a sham. It's fear mongering has caused more headaches then anything else I've dealt with in the automotive industry. 10/10 would never trust carfax.”

Helpful Report

Posted 6 years ago

“We found our 2013 Toyota Sequoia Platinum series thru Carfax. We drove 31/2 hours to Eden Prarie, MN to test drive the vehicle at U CAR CONNECT. We were NOT disappointed! Tommy, the owner greeted us with a warm smile and hand shake. Threw us the keys and said,"take her for a spin". So, within 15 minutes after our test drive, Tommy sealed the deal with us. We bought his personal Sequoia. Get this, he even waited for us to leave the lot, waived goodbye. U CAR CONNECT treated us (and all his customers who walked in) with respect. We felt like family. Thank you CAR FAX for doing business with U CAR CONNECT. Tom & Marilu Iowa”

Helpful Report

Posted 6 years ago

“These reports are used as the industry standard to verify a car's history and can real economic implications. And yet they don't care if their information is accurate nor will they tell you where information has come from. Seems like a huge scam to me.”

Helpful Report

Posted 6 years ago

“Carfax refuses to verify their information. Four other VIn reports do not reflect what Carfax reports. Carfax is very unhelpful. They don't care if the reports are true or not”

Helpful Report

Posted 6 years ago

“I have had to use this company now for over a year and my experience has been full of problems. As a customer i have bought a number of cars and have had many errors on the reports. i have personally seen reports saying that a car has a structural damage and after researching the matter and talking to the old owners and the shops found the carfax reports to be false. Other times i have seen a car list 6 owners when it actually had 3 but listed the selling dealerships as past owners as well. they also charge an astronomical amount to the dealerships to provide this to us and constantly have errors the dealer then up charges us because most people think they need a carfax report to make an informed decision. do your selves a favor have it checked by a mechanic and test drive before you buy if everything else checks out dont worry about what a company that knows nothing about what the car has actually been through.”

Helpful Report

Posted 6 years ago

“I ordered one (1) Car Fax report for a specific car. I was charged for six (6) and the report did not tell me where the car was serviced - there are a million Honda dealers!!!! - I want to know the city so I know where the car comes from!! Absolutely useless report!! Their customer service was poor - I am disputing the extra charge of $60 charge through my credit card co. I did order one (1) so I will pay for one!! Kick the tires yourself - this company is terrible!!”

Helpful Report

Posted 6 years ago

“Spent $40 to find out my bike was sold from a dealership twice and the last update was over 5 years ago and that was all, total waste of money”

Helpful Report

Posted 7 years ago

“I need to look up another car but can't get on system.”

Helpful Report

Posted 7 years ago

“because help buy a car on clean title”

Helpful Report

Posted 7 years ago

“Learned the 2004 Chevy Monte Carlo SS had been deemed a "salvage" title. CARFAX showed that it was an animal strike on the left front of the car. Repairs were done very well and I was happy to be the third owner. Car runs great and only a few repairs were needed.”

Helpful Report

Posted 7 years ago

“I purchased a 2008 outback Subaru without checking car fax first… Big mistake! The vehicle mileage was at a recommended replacement for certain parts, so I took the car in and had the parts replaced. The day after I had the car repaired my son was running a Carfax on a different vehicle and I decided to have a Carfax run on this particular vehicle. After reviewing the Carfax I found out all the parts I had just replaced had already been replaced previously 20,000 miles ago according to Carfax!! Always purchase a Carfax first before any purchases or repairs! I learned my lesson!”

Helpful Report

Posted 7 years ago

“Very helpful but the price for three cars is la little bet high.”

Helpful Report

Posted 7 years ago

“I have been able to lookup vehicles and making sure I'm getting a good deal! I've helped other family members find their cars as well! The only 1 thing about this CARFAX is it has OVER charged my account. For January 2018 they charged me $129.17 on the 2nd and again on the 29th. I did not look up more than 2 cars in that month! Several months before January I was charged $129.17 twice in a month in the year 2017.”

Helpful Report

Posted 7 years ago

CARFAX is rated 4.3 based on 2,645 reviews