CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.28

4.3 Rating 2,647 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,647 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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CARFAX 1 star review on 21st September 2025

Gail Resnick

Jeff

Miso

CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Randy Fulk

Antonio Jose Jose

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a car January 2017 from a local dealer who had the CARFAX report which said no issues not problems. 1 year later I'm researching insurance rates and the insurance company ask me about an accident on the car back in October 2015. There was nothing listed on CARFAX about this when I bought the car. In July 2017 a 1 1/2 years later CARFAX reports this accident!! Now I have a car that was damaged and never knew about it when buying it. CARFAX is not a reliable source of information!!”

Helpful Report

Posted 8 years ago

“Able to feel good about care taken of automobile repairs and maintenance”

Helpful Report

Posted 8 years ago

“I needed to know if the vehicle had any crash, recall or insurance incidents. It basically had a "clean" record, although it appears to have sat in a barn for nearly a decade.”

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Posted 8 years ago

“Looking for cars was a major drama. Finding a car that looked good and then seeing the CARFAX that convinced me to keep looking. Finally I found a car I liked and the CARFAX confirmed it was a a great buy! Thank you CARFAX!”

Helpful Report

Posted 8 years ago

“Carfax doesn't play nice! They say they have proof of facts that are not true but refuse to provide sources quoting confidentiality. If the sources are coming from mechanic shops, etc., how is that confidential? We are the only owner and know the history but Carfax ignores this stating "proof" of otherwise yet won't provide it? What kind of game are they playing? I used to trust & value Carfax, now I know the company cannot be trusted! They can just BS their way through stuff & not care who it hurts. I now tell everyone I know DON'T TRUST CARFAX: THEY LIE!”

Helpful Report

Posted 8 years ago

“smart choice on buying a car, you don't get surprises”

Helpful Report

Posted 8 years ago

“So happy”

Helpful Report

Posted 8 years ago

“I’ve been fixated on buying a Toyota Tundra. Like anybody else, I was worried about getting into a headache with a used vehicle. Thanks to Carfax, I was able to easily see the history of the vehicles. When I asked for the Carfax, some dealerships had the odacity to provide other third party car history reports that did not have the incidents or accidents reported by Carfax. I’ve used Carfax many times before for other vehicles, and I will continue being a repeat customer. I finally found a clean used Tundra with the one original owner. Thanks Carfax! I’m a proud owner of the truck I’ve always wanted.”

Helpful Report

Posted 8 years ago

“Tom was very thorough and guided us in a seamless car sale and purchase process. We are very satisfied with CarMax.”

Helpful Report

Posted 8 years ago

“I use them for peace of mind The auto I was purchasing seemed almost too good to be true. But after extensive search and finally the Carfax report, I purchased the car and made a better deal than any local dealer could have made me. Thank you Carfax”

Helpful Report

Posted 8 years ago

“I looked at several cars on the internet but it was Carfax that gave me the maintenance history that made my decision easy. Seeing several years uninterrupted gave me confidence.”

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Posted 8 years ago

“I love CARFAX when auto shopping. It allows me to see where the auto comes from so I know weather it comes from a state where they use salt on there roads or a state where flooding was experienced. We Bought a one owner 2008 Lexus RX350 and couldn't be happier. Thanks CARFAX”

Helpful Report

Posted 8 years ago

“I used carfax prior to purchasing a used car. The seller advertised the miles to be much less than what Carfax showed they actually were. Needless to say I did not buy that vehicle.”

Helpful Report

Posted 8 years ago

“I did not get one of the Damm these but I got charged for it so that kind of makes your Damm faxes bull shit Thank for nothing”

Helpful Report

Posted 8 years ago

“I will always use car fax, its an excellent time saving service. thank you for being there Car Fax”

Helpful Report

Posted 8 years ago

“Allowed me to have what I needed for a great deal.”

Helpful Report

Posted 8 years ago

“I recently spoke with a Gentleman about a 1990 Centurion C-350 4x4. I spoke with him back and forth, a few different times. Each conversation fairly lengthy, & in great detail about this particular truck. It was completely “too good to be true”. These trucks are few, and far between. They’re rare, to say the least. I found one via Craigslist. One that wasn’t completely trashed. Low mileage, & all original. Using CARFAX in the past, on every vehicle I purchase(or thought to purchase)since 2005. “Old Hat” for me, I began my research via the CARFAX online. I searched the VIN, &...du-du-duuuuu! She’s been in a collision, she’s had several repairs since the assembly line. She’s something resembling a “Lemon”. She’s been repainted. She’s also showing over 300,000 miles, with multiple discrepancies. She’s not what the Gentleman describes at all. Thinking perhaps CARFAX got it wrong. I found myself giving the Gentleman the benefit of doubt. I personally inspected this truck, & Bingo! CARFAX was spot on, this truck was definitely a hard pass. Silver lining, a few weeks later I found another, confirmed the validity via CARFAX. Everything checked out, she also passed my personal inspection perfectly. These experiences have solidified my trust in CARFAX 100%. A BIG THANK YOU to all of the people who make CARFAX what it is.”

Helpful Report

Posted 8 years ago

“I was searching for a very specific model of an older diesel pickup. I found one with exceptionally low miles, and an exceptionally high price to go with it. I felt the miles justified the price, and I was going to go look at it. I asked the seller for the VIN to run CARFAX. He sent it to me, but in the same message he said that he had "just found out that the odometer must have been changed" and the truck actually had about triple the advertised miles. I scratched that one off my list, and found another. The CARFAX on that one confirmed everything the seller told me, and I bought it. I'm very pleased with it, so THANK YOU CARFAX for your very reputation saving me from an expensive mistake! John Byers Spring Run, PA”

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Posted 8 years ago

“Very happy”

Helpful Report

Posted 8 years ago

“Information was incorrect on the auto I investigated.”

Helpful Report

Posted 8 years ago

CARFAX is rated 4.3 based on 2,647 reviews