CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.29

4.3 Rating 2,645 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,645 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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CARFAX 1 star review on 21st September 2025

Gail Resnick

Jeff

Miso

CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Randy Fulk

Antonio Jose Jose

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a car with a "clean Carfax" report that the dealer was very happy to push on me. "no damage reported to Carfax" but every one of the body panels had been painted, at different times and the drivers airbag had been deployed. I went to the shop that painted it (called around to find out) and they told me they regularly rebuild cars that have been totaled and looked at me like I was crazy when I asked if the reported the damage. "Why would we" he said. A car can be totaled, airbags deployed and rebuilt by a guy in his garage and never show up on a carfax report. Why would anyone report doing work to car, especially if they knew that doing so would harm their customer, making it more difficult to sell? Carfax is just barely above a scam in my opinion. Would a criminal be any less of a criminal if they told you "nobody has reported any crimes I may have committed. The whole concept is silly. I also found numerous examples of "One Owner" cars that had 2 or 3, even 4 owners, right there in the report. A rep from Carfax told me they "just use DMV records" but all I had to was count the number of times a car was sold and new owner reported to count 4 owners on a report with the big "ONE OWNER" banner on it. Carfax should state on every report: nobody is required to report even catastrophic damage to a vehicle and very few shops do so, the information in this report is extremely limited.”

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Posted 7 years ago

“Provided very accurate results and help me make up my mind for my purchase.”

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Posted 7 years ago

“Let me know when Iwas looking at a good car for the money.”

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Posted 7 years ago

“Having the Carfax info helped reassure my buyer that the vehicle was worth the price I was asking. It made it easier to sell my vehicle to the first person that wanted a look at it.”

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Posted 7 years ago

“The near newness of Silver Creek Classics 1996 Ford F150 belied it's 77,000 mile odometer reading. Sure enough, CARFAX revealed documented mileage to be at least 155,000. The dealer admitted the 'error' and sent a refund check, to my relief. Many thanks to the good folks at CARFAX and the invaluable service they provide to the automotive world!”

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Posted 7 years ago

“CARFAX is a great service but I can't say they made me happy. Quite the contrary. The fact that the report on the 2013 Prius Persona that I was trying to sell showed prior body damage caused me to lose $5,000. Actually, it was just work that I had done to correct minor nicks and scratches.”

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Posted 7 years ago

“price charged for the service is way too high”

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Posted 7 years ago

“Vehicle: 2013 Porsche Panamera Background: "Lost" in transition from LA, CA to Tucson, AZ Overview: Quick to sell Concerns: CarMax inspection failed to ID cracked windshield, proper oil level, memory settings failed, 5yr / 30k mileage required added $750 filters. Buyer to split $420 repaint rear panel given several scratches CarMax covered over. Summation: CarMax does not deal in high-end vehicles to the degree required to assure the buyer confidence said vehicle is free of "concerns." CarMax's specifications are stated in this case clearly do not equate to high-end maintenance (in part due to certification of mechanics and lack of specific tools). Rushed experience! Good news / bad news. Recommendation: Do not purchase vehicle that was "lost" in transit without a through understanding in writing, and do not take possession after dark!! Takeaway: Sales does not deal with purchaser after sale. Service is suspect as to follow-up. Had to make appointment with Porsche dealership as the CarMax service person left a message as opposed to calling AGAIN to support the NEW CUSTOMER. Said service agent's responses were not credible. General Manager responded to "returning said vehicle." Upon meeting NEW CUSTOMER stated "What is going on?" Really -- that is it! After numerous calls and two appointments with Service!”

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Posted 7 years ago

“Carfax facts gave the assurance I needed to purchase the 2011 Mini Cooper. I felt better after reviewing the Carfax information to comfortably give the seller my hard earned dollars”

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Posted 7 years ago

“Really great to have a unbiased report of a vehicles history.!!”

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Posted 7 years ago

“I sold my car quickly and for the best price after providing the buyer with the CARFAX report. It made all the difference.”

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Posted 7 years ago

“There are multiple car dealerships but using Carfax I was able to narrow down my search and come up with the car that was closer to my house. The car I found was a Ford flex with 51,000 miles it was easy to make a choice with the clean Carfax report that was given on the car. I’m the third owner of the car but the Carfax gives me all the past records the car was also brought in from a warmer climate so I knew that it did not have any rust from previous winters.”

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Posted 7 years ago

“Got report and found a lot of maintenance was taken care of, saved me money”

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Posted 7 years ago

“Very polite staff, got me into the exact car I wanted and I am a hard sell.”

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Posted 7 years ago

“Carfax confirmed my choice on my 2010 Cadillac SRX, love my new ride, Thank You Carfax”

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Posted 7 years ago

“Have used CARFAX in many ways! We own an automotive business and add our customer's history to CARFAX. I have also used it in the past when looking to purchase used cars, as well as helping our customers while they were shopping for a used vehicle. The maintenance history and collision damage history is very valuable. I will continue to recommend and use CARFAX in the future.”

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Posted 7 years ago

“I found a used car online. It was advertised as having a salvage title. When I asked the current owner why, he said "that's how he got the vehicle and didn't know". So I checked the CARFAX before I met up with him for a test drive. CARFAX knew! The vehicle was totaled before due to collision and completely rebuilt and inspected. I bought the vehicle because of the info that CARFAX had, and I'm loving my vehicle. I knew exactly what I was facing upon purchase thanks to CARFAX”

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Posted 7 years ago

“Used it as a selling point when I sold my car! Then when I went to buy a vehicle I found out that the vehicle had been in 3 minor frint end collisions. Because if the carfax I knew to carefully look over the front end, and ended up buying the vehicle because it had been repaired right. It’s nice to have a carfax so you know where you need to pay special attention!”

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Posted 7 years ago

“I was shopping for a used car for over a year. Found out Carfax has a used car search engine that allows you to get email updates for the exact make, model, year, mileage, color or whatever you want. Sure enough, received an email alert on a Friday night listing a the exact SUV I wanted. Called the dealer to check availability, and to by that following Monday, I purchased the car of my dreams! Thanks Carfax!”

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Posted 7 years ago

“i love carfax,,but the price is truly to expensive,”

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Posted 7 years ago

CARFAX is rated 4.3 based on 2,645 reviews