CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.30

4.3 Rating 2,638 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,638 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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Jeff

Miso

CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Anonymous

Anonymous // 01/01/2019

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“One car that I was searching came out listed as lemon rating”

Helpful Report

Posted 7 years ago

“I was looking for a nice low mileage Buick Reatta. I almost purchased one but decided to run a Carfax before purchase. Good idea! The mileage had been tampered with and the car was not the low mile cream puff the seller described. Eventually I found another low mile Reatta and after verifying the miles with the Carfax, I purchased it with confidence. Thank you Carfax!”

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Posted 7 years ago

“Used carfax to confirm seller’s information about the car and also guide me in asking the correct questions. Ultimately any deal is a matter of trust, carfax help me know the vehicle and to confirm the seller was being transparent and upfront”

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Posted 7 years ago

“I provided the CARFAX history with my 2009 FX-35 and sold in in two days! The buyer told me that looking at the CARFAX history of my car gave him confidence to buy my car without hesitation. I replaced that car with a certified used 2015 BMX X-3 and the first thing I did was to look at the CARFAX history. I would not buy a used car without looking at the CARFAX history first, thanks for providing accurate information and confidence to both Byers and sellers.”

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Posted 7 years ago

“Car fax doesn’t seem to understand the difference between a total claim payout and a total loss accident . You can have replacement on your insurance and the ins. Will replace your vehicle with minor damage and car fax will lust it as total loss . BULL !!!”

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Posted 7 years ago

“Carfax confirmed the 2003 GMC Envoy was the car for me! It showed a clean one owner record and sealed the deal. Everything checked out thanks to Carfax!”

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Posted 7 years ago

“I used Carfax to purchase my car. So, after 2 years I decided to sell my car and buy another. I purchased a package from Carfax. I advertized my car for sale with a fresh trusted Carfax report and was able to use the service to find a great newer car.”

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Posted 7 years ago

“I was having a little trouble selling my used vehicle, so I purchased and posted the CARFAX report. I found the buyer within 3 hours of posting the CARFAX report!”

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Posted 7 years ago

“Helped me decide which cars to test drive.”

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Posted 7 years ago

“I am 17 years old and was about to buy my first car which was a 2012 Nissan Altima It was a good price and at 86000 miles but I checked the car face and it was actually 186000 miles!”

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Posted 7 years ago

“Ottimo per l’acquisto dell’aut o”

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Posted 7 years ago

“Being senior citizens, we are a target concerning Financial Abuse We must have a source of getting reliable, trustworthy information concerning our purchases, especially vehicles...... That is why we utilized your service, Carfax, to purchase a used 2009 Toyota Sienna LE......we needed a van to transport our family safely when they came down to visit us in Florida......we are snowbirds...... Our decision to purchase this vehicle was made 100% upon the information provided by Carfax! We have travelled all over Florida safely and trouble free. We appreciate the service you provide! Thanks again, Dave Shugan”

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Posted 7 years ago

“Website is easy to use, but I was very disappointed with the car I purchased from the search. I thought Carfax would use show reputable dealers but apparently anyone can pay to have their dealership advertised on here.”

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Posted 7 years ago

“Found a car that I liked, got the Carfax and it showed that the car received regular maintenance and had not been involved in any accidents. Left me feeling comfortable with the purchase.”

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Posted 7 years ago

“Paid for Car Fax, never got the report, yet it showed used and couldn't get anyone to answer emails, Twitter yelp etc... to receive immediate help. Had to open a case on Paypal for refund to get it resolved. Toll free number would help, if something goes wrong you don't have weeks to wait to get it resolved by then the deal is over.”

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Posted 7 years ago

“The first car I chose was shipped to Carmax. I accepted delivery. I took the car to my mechanic who discovered some issues I didn't expect so I decided to return the car. I fully expected the run-a-round using the 5 day money back guarantee. Carmax accepted the car back and competed the process within 10 minutes! WOW. Didn't see that coming. I ordered a 2nd vehicle to be shipped from another store. It arrived and passed my mechanic check with a 10 out of 10 rating! Very satisfied with the Carmax process.”

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Posted 7 years ago

“Looking to buy a 2017 dodge at upscale dealer in chicago. Carfax said it was one owner executive driven so i bought the car. FBI called me a few weeks later and said car was stolen. Thanks carfax for a great job. Your guarentee says u will pay for the stolen car( your mistake) so pay up😩”

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Posted 7 years ago

“I am more confident to select used cars based on CARFAX report”

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Posted 7 years ago

“This is not fool-proof. The report said that the truck I was looking at had not been in an accident, that does not mean that there wasn't damage. After I purchased the truck I found out that the front fender had been replaced and painted, the hood and tail gate were re-painted. I am a laymen and I could not tell. Even though the work was done well (not great) the truck had been in an accident or such. The moral of the story is... bring the vehicle to a high end body repair for an inspection, the report might not be 100% accurate!”

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Posted 7 years ago

“Carfax did not list any accidents but when I had the car inspected before purchase, I found out it had been in an accident. The owner confirmed she had hit a deer.”

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Posted 7 years ago

CARFAX is rated 4.3 based on 2,638 reviews