CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.30

4.3 Rating 2,638 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,638 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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Jeff

Miso

CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Carfax did not help me find a used truck, however and more important for me, Carfax helped me protect myself from a fraudulent sale. A seller wanted me to buy his truck. He wanted me to use eBay and have me send money to an escrow account. He would not send me the VIN but sent me many photos, one of which clearly showed the VIN. When I used Carfax for a vehicle report I was able to determine the seller was lying because the truck was in a completely different state than what he told me. When I confronted him, he went silent and disappeared. Thanks to Carfax!!”

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Posted 7 years ago

“Carfax helped me avoid several potentially nasty mistakes! I checked potential cars on the spot and the instant results were such a help! I chose a car with a perfect record at a decent price and the car has been great! Thank you car fax!”

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Posted 7 years ago

“Carfax helped me to find the best car for me”

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Posted 7 years ago

“I bought a car off of ebay, and the owner told me the oil was changed every 3 to 5,000 miles and it was a one owner clean carfax. Wel the oil was never changed, and the oil was baked on to the inside of the engine, $10,000.00 investment later and I had to trade the car in.”

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Posted 7 years ago

“Knowing the cars history and who serviced it is the main buying discission especially in an older high-mileage car. I purchased a 2003 Honda Pilot and knew it never had the timing belt replaced which was the first thing I did.”

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Posted 7 years ago

“Safe, easy to use, reliable and has support, possibility to use in your language.”

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Posted 7 years ago

“For the $ charge, should have more tha 3 or 5 car fax access. Thank you”

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Posted 7 years ago

“I just bought an 07 Civic. The CARFAX showed three (3) accidents which normally is enough to scare you away. But the noted they were minor so I went to take a look and just closed the deal this morning. BRAVO!”

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Posted 7 years ago

“report had nothing recent on report. It was months behind on information. I did get excellent customer service for a refund on my purchase because I ordered a six car fax when I meant to order a single Carfax.”

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Posted 7 years ago

“I was searching for a use car, trying to see if there is any records regarding on this VIN. It is helpful by using CARFAX. However, some of the records are not there or up-to-day. But it is still very useful”

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Posted 7 years ago

“The report is detailed so you can get a fantastic sense of what your looking at in a used car. the myCarfax system allows me to keep up with the maintenance after I bought my car too”

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Posted 7 years ago

“I bought a car January 2017 from a local dealer who had the CARFAX report which said no issues not problems. 1 year later I'm researching insurance rates and the insurance company ask me about an accident on the car back in October 2015. There was nothing listed on CARFAX about this when I bought the car. In July 2017 a 1 1/2 years later CARFAX reports this accident!! Now I have a car that was damaged and never knew about it when buying it. CARFAX is not a reliable source of information!!”

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Posted 7 years ago

“Able to feel good about care taken of automobile repairs and maintenance”

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Posted 7 years ago

“I needed to know if the vehicle had any crash, recall or insurance incidents. It basically had a "clean" record, although it appears to have sat in a barn for nearly a decade.”

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Posted 7 years ago

“Looking for cars was a major drama. Finding a car that looked good and then seeing the CARFAX that convinced me to keep looking. Finally I found a car I liked and the CARFAX confirmed it was a a great buy! Thank you CARFAX!”

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Posted 7 years ago

“Carfax doesn't play nice! They say they have proof of facts that are not true but refuse to provide sources quoting confidentiality. If the sources are coming from mechanic shops, etc., how is that confidential? We are the only owner and know the history but Carfax ignores this stating "proof" of otherwise yet won't provide it? What kind of game are they playing? I used to trust & value Carfax, now I know the company cannot be trusted! They can just BS their way through stuff & not care who it hurts. I now tell everyone I know DON'T TRUST CARFAX: THEY LIE!”

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Posted 7 years ago

“smart choice on buying a car, you don't get surprises”

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Posted 7 years ago

“So happy”

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Posted 7 years ago

“I’ve been fixated on buying a Toyota Tundra. Like anybody else, I was worried about getting into a headache with a used vehicle. Thanks to Carfax, I was able to easily see the history of the vehicles. When I asked for the Carfax, some dealerships had the odacity to provide other third party car history reports that did not have the incidents or accidents reported by Carfax. I’ve used Carfax many times before for other vehicles, and I will continue being a repeat customer. I finally found a clean used Tundra with the one original owner. Thanks Carfax! I’m a proud owner of the truck I’ve always wanted.”

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Posted 7 years ago

“Tom was very thorough and guided us in a seamless car sale and purchase process. We are very satisfied with CarMax.”

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Posted 7 years ago

CARFAX is rated 4.3 based on 2,638 reviews